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November 2023 by Cody S.
Purchased an item online before Halloween and tried to return it still in the original packaging after I spoke to their online customer support team and they sent me a code to return it in store. When returning it to the store they refused to allow me to return it and told me it's no returns after Halloween. The ghetto manager came up and said "nope it says on the sign that there's no returns" despite me buying it online so I wouldn't even see the sign. Horrible experience and won't be buying from them again!!! If u buy from there anything holiday related, lub3 up cuz ur gonna get fu€ked!
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May 2023 by James F.
Short review: if this location is filling your online truck order, expect them to deliver only disappointment. Lowes, and the staff here, has worked very hard to communicate to me that my money is not wanted and my order is not going to be delivered. I have been trying to get a large load of landscaping material delivered from this location for over a month. The 'team' at this location has postponed my order and twice now simply failed to get it loaded on their subcontracted delivery truck. When I call I am 1) connected to Receiving where the phone rings a hundred times, someone may or may not pick up. That someone has invariably checked my order that is overdue and is mystified that their vendor hasn't pocked it up. Sometimes I am 2) connected to Customer Service. There I am either on hold for half an hour before the call disconnects, or someone picks up and listens to me, then tells me to hold while they check on my problem and then leaves my on hold for thirty minutes before the call disconnects. Lowes Corporate customer service has been similarly ineffective at resolving this. So now I just hope I can cancel my online order.
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January 2023 by C S.
ONLINE BUYERS BEWARE! Snellville GA location Placed an order online for a washing machine since it showed they had it in stock. Everyone else that sold it didn't have it available until that weekend, which is why I placed the order with Lowe's. I clicked Pick Up in Store and waited for my pick up email. Two hours later, still no email. Called the store and after going through the recorded messages FINALLY got an associate on the line. She was no help and said I would need to come into the store, or wait on the email. My husband went to the store and nobody could confirm he had even purchased anything until he showed them the email order confirmation. Now they started trying to find what they sold me. No luck. Told him a manager would come out to talk to him. Waited WAY to long, had to keep asking where the manager was....and finally she came out. Said it was out of stock. Wouldn't even attempt to make him happy - no replacement offered. He found a different one in the box on the floor and said he'd take that one - she said it wasn't available. He even kicked the box and felt that there was one inside of it. She said she didn't have ANYTHING available. She said that the only thing she could do would be to credit the card used and that would take up to 7 days. So now - no washing machine, my card is locked, and I can't buy one from someone else because the money won't go back on the card for 7 days! Sounds like a pretty good scam to me - buy from us so we can freeze your money so you can't live your life and be happy. Sounds like their motto should be "We won't make you happy, and we'll make sure you stay that way for 7 days!"
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August 2022 by Divine S.
I placed an order online. Shortly afterwards, I received an email detailing the two-step process to pickup my order. Upon arriving, it took all of 2 minutes to retrieve my items from the lockers located at the front entrance. This was a super convenient process. WTG LOWE'S! I appreciate this service ;-)) Thank you!
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May 2022 by Sandra S.
Definitely not happy with this store I bought a $3,900 refrigerator less then a month ago and isn't working since day one I been calling the manufacturer for 2 weeks and couldn't contact I came to this store in Snellville and talked to the manager named Kendra and she was very rude with me and tell me I only have 2 DAYS to return the appliance and she said is nothing she can do BEWARE before you buy an appliance in this location doesn't look like I'm getting my refrigerator fix soon!!!!!
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May 2022 by Deal Wyatt H.
Picked up an Ego cordless lawn mower ($500) this morning. I bought a model with batteries and charger. When the box was brought out to my car it was partially open, and I asked the man, why? I was suspicious. He assured me it had come open while it was being handled to bring to the car. There was no battery in the box. I have been on hold at this point 18 minutes, being told by a rude woman to wait, twice. I guess I will end up driving over there again. I will put everything back in the car, just in case they don't come up with a battery, or have to 'order' one. I finally talked to the lady -- she was nice enough, but I have to take the whole thing back and get a replacement.
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March 2022 by Dillon D.
I wish I could go back and time and grab a pack of cigarettes before I delt with you guys because I like a nice smoke while you guys do what you're doing to me.
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February 2022 by Karen Dupree
Was able to find exactly what I needed and was checked out quickly
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November 2021 by Allie L.
I had them page someone to help us three times and when the employee finally came, they went to the person who had just walked up and said we had to wait even longer after we had already waited 20 minutes. The manager was paged twice before he finally came, and then defended the employee for their neglect. I wish I could give zero stars.
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August 2021 by LaKeesha C.
Jay Matthews is the store manager. He wears the title and that is where it ends. He lacks managerial experience as well as interpersonal skills. He is all that is wrong with big companies today. He is the example of what happens when "hire our neighbor or friend" goes completely wrong!This individual told his subordinates that he was at lunch and refused to assist with a managerial problem when no other managers were either at the store nor available. I waited almost an hour while he hid in his office and took his time to eat his lunch. Needless to say, my issue was left unresolved. Meanwhile, I waited 45 minutes for the callback from corporate, filed a complaint and was able to get my refund all while waiting for Jay to appear from his office, he never did.... Way to lead Jay! I have gladly reported your behavior to corporate headquarters and sincerely hope you are given much needed managerial training in the immediate future.
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July 2021 by Robert U.
I live 21 miles from this store and have been calling for the last 2 hrs to try to determine whether a certain brand of tile has been restocked. Every time I was connected to the flooring dept, someone would eventually pick up and then immediately hang up on me. This went on from 4:40 until 6:30 on July 19th. I called over 40 times. Seriously??? If you hate your job that much, please quit and let a competent person have your job. I'll take my business elsewhere. And the $227.43 worth of tile I purchased last week is being returned.
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July 2021 by S S.
Horrible customer service this people is so unorganized I'm been doing all my shopping her since I'm remodeling my house and everything was fine until they have to deliver I made my order and they charge me 60 sheets of durok instead of 16 and then they do 2 deliveries in 2 days and don't bring the complete order so I decided to came to the store to ask about my order and the manager named Ricky was so rude he wasn't paying attention to what the cashier was explaining to him abt my order he was ignoring her all the time cleaning the floor and just letting me wait for him until he decided to came to check and then he asking me stupid questions like what happened with my order ??? And I told him is the reason I was there to ask abt my order and he said do yo know what happens to the rest of your order?? Like are you serious he was asking me instead of check with the deliver people so he was so rude and telling me he couldn't do nothing until he speak with the delivery people I just left and I'm going back tomorrow to see if someone else can help me I'm not doing any business with lowes I'm planning to close my credit card with them I do not recommend this place to anyone!!!
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June 2021 by LaDonna R.
Why offer curbside pick-up if you're going to take 30 minutes to bring out the order. If I place an order online for store pickup and you send me a confirmation that it's ready then I expect you to bring it out within a reasonable time. This is my second time using the service and rest assured I will NEVER opt for it again. Ridiculous say the least. Doesn't even deserve one star.
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June 2021 by Steffon B.
Very rude costumer service and they act as if you are bothering them when needing s assistance. Ask one youngman where there vices where located and he said what is a vice? I replied you work at Lowe's and you don't know what a vice is! Then I read looking for a smart switch and ask and older black gentleman after I showed him the app stated that they were located on a certain isle and he responded three app must be wrong and walked away. Terrible customer service. I try to patronize Lowe's versus HD but after three poor service I have to rethink my decision. Lowe's needs to get it together. Snellville Store
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April 2021 by Catherine C.
JAY MATTHEWS THE STORE MANAGER IS EXTREMELY UNPROFESSIONAL. The whole store needs better customer service, but Go figure with a manager like Jay who just brushes off customers instead of helping solve an issue he rather go home Because his work day has ended. There is never anyone to help us with products even when we call customer service on the phone. Waited half an hour for someone to help us in garden tools and nothing. And Jay matthews doesn't help either
