-
July 2023 by Gerald H.
I enjoy shopping for groceries at this store and it's very convenient since it's only 5 minutes from my house. But tonight was my only inconvenient experience I've had while getting gas. I didn't get the employee's name because I didn't see her name tag. But the first thing that I noticed was her attitude when I came to the register. She's light skinned, brown eyes, kinda heavy and has long braids. I gave her simple directions and she STILL messed up my order. I bought $35 of gas and planned on paying with a $20 bill and I told her to charge the remaining 15 to my debit card. Idk if she wasn't listening or if she was just distracted by stress on the job. But she ended up charging the whole amount to my card and gave me $8 in change back. It's not a big deal but that's not what I asked for and my account was overdrawn as a result. Hopefully she won't be there long....common sense isn't common l guess
-
May 2023 by Pamela M.
I went there via Instacart to find that they are remodeling their meat department, which is fine UNTIL...you're looking for a special bran of chicken...TYSON'S!!!!!I asked an employee where I might find it, and he clearly told me it could be ANYWHERE in the store....REALLY? Meaning you're not gonna take the time to look or better yet ask a manager??? I work for tips, and at this point, I want to at least get an answer yes or no. I was not done there... I requested a manager who was nearing her off time However, she went above and beyond to at CHECK the back. She, Nadja, a sweet soul, came back and advised that they did have Tysons in the back but not what the customer requested. At least she took the time even after her shift....this is the ONLY reason I gave 3 stars. The associate working produce was friendly but not helpful at all.
-
April 2023 by Aaron C.
This place lately always has empty freezer sections for weeks at a time. The deli counter closes at 7pm apparently on a Monday which I'm sure isn't true it's just poor staffing or people closing it early. It's never stocked with basic items. It gets 2 stars because it's not the worst Kroger but close to it.
-
April 2023 by Google user
I was looking for things that had NO onions in it. That's hard to find. Or chicken things.
-
March 2023 by Catherine Zurmuehl
I was looking for things that had NO onions in it. That's hard to find. Or chicken things.
-
January 2023 by Marisa B.
Stay away from the pharmacy. The pharmacists mostly are helpful. Being disabled is difficult in itself. Released from the hospital on 1/5 went to Everson Poiny where all my meds are filled and the tech said I didn't have rx coverage. I was so desperate for the meds I paid their asking price. I found a drug store who said it literally took them a few minutes to put my info in and obtain my drug coverage plan and I have 8 prescriptions filled at 4 each. Now another urgent need was needed on 1/24 and my doctor sent to Kroger on file. The tech again said I had no coverage and refused to put a few minutes in to resolve this. I wound up paying close to $20 instead of $8. When I lived in Rome they didn't have my medicine twice. It was a 90 day rx I had to demand at least 30 and Instead of charging for the 90 with and IOU they charged for 30 and cancelled my prescription. They don't care. Stopped taking Goodrx in order to sell you there plan that sucks and abs does not care about patient care!
-
January 2023 by Laura Barfield
Poor customer service. Go to the one on Five Forks instead.
-
November 2022 by Bethany B.
I've lived in Lawrenceville for 10+ years but within the last 5 of them I've only experienced warm people and great customer service, even while shorthanded. I wish I could remember more names but I do remember Richard helping me tremendously at the self checkout.
-
November 2022 by Nadia Mohamed
HORRIBLE CUSTOMER SERVICE! STORE “LEADER” KELVIN JACKSON IS A BULLY! I came into the store to return/exchange a phone charger I purchased a few days ago that had a short. The store leader Kelvin Jackson was extremely hostile, rude, dismissive, unprofessional and nasty. The store associates appear to be intimidated by him and were not shocked when I explained what was going on. I’ve contacted corporate and the regional manager. I have a video that I’ve shared with them and that I’m going to send over to the local press as I’ve been robbed by not even being allowed to even exchange a faulty product they’ve sold to me. I am traumatized by this whole ordeal.
-
October 2022 by Traci Loeser
This used to be my go-to Kroger. Has gone down hill recently. Carts are not by the store or empty where they should be. Today at 5pm the deli was closed already. Couldn’t even get grab -and-go meat. 2 liter bottles of soda were rolling around on the floor and tons of carts filled with items in the aisles. I guess they have low staff which is very sad and disappointing.
-
December 2021 by Nikki B.
I just have to say the new manager has an awesome attitude! I'm sure with all the pressure they have their moments and sometimes days but I really have to say she and some of the employees there are really a breath of fresh air. We travel past our closest Kroger to come here. I really should've given t a Christmas gift now that I think about it but will bring a thank you card next time I head over...
-
March 2021 by Justin S.
This location was formerly my family's number one Kroger, but they have been challenged with all of these new Covid rollouts and they recently completed a store update. Located in the middle of Scenic Hwy, it can be a hassle to get here on the weekend or during peak periods during the day (4-5pm). Location: Plenty of parking, with other popular retail nearby (5 Below, Home Depot, Buy Buy Baby) Kroger Pickup Available Lots of Handicapped parking Grounds are typically relatively clean and there are trash cans throughout The store: Most employees where masks Plenty of buggies Check outs can become backed up, self check out also available After all is said and done, bring your patience.
-
January 2021 by Chuck M.
Been shopping Kroger since I moved her 15 years. Now they only seem to have self service and only 1 live cashier. Clearly they no longer care about their customers. Publix is more expensive on some items. But customer service still rules the day. So seeya Kroger hello Publix/Sprouts
-
October 2020 by Michelle K.
I went to this store on Scenic Hwy in Snellville Ga on and ordered a cake from the bakery to have picked up on Saturday. When I went to pick the cake up on Saturday I was stunned at how bad the cake looked. The lady working in the bakery said the cake decorator wasn't there so she did the cake. I was stunned because of the appearance of the cake. The cake didn't even have the 21 on it like I had requested and was clearly on the ticket. I paid for the cake and went to my car and cried. When I got myself together I went back to the store for a refund. The young lady at the customer desk was nice and looked at the cake and agreed it looked horrible and gave me a refund. When I asked could I get the cake since I had no other cake for my daughters 21st b'day she called someone who told her no. She even said I don't know why they wouldn't let you have it they're just going to toss it out. So they messed up the cake and would rather toss it out instead of offering the customer something else. This shows me Kroger does not care about customer satisfaction. I called the store and asked to speak with a manager and explained the situation to her. She put me on hold and when she got back on the phone she agreed that the cake looked horrible. She apologized and offered me to come in and get a cake already in the bakery and would give me a "discount." Why would I want to do that? I needed a custom cake for my daughters 21st b'day. I will never shop at any more Kroger stores and will make sure I encourage my family not to as well. This is an important b'day for my daughter which your store has ruined. I can't understand why an employee would attempt making a cake if she was not a cake decorator. This should never had happened. So again, my daughter has NO CAKE to celebrate her 21st b'day.I am heart broken, angry, and disappointed. And the sad part is that no one really tried to make things right for their mistake. A "discount" really. Shame on this store and Kroger. You have lost me and my family as customers.
-
August 2020 by Frankie S.
I'm an executive chef nearby and I stopped at this store to pick up marble rye and some corn beef. The bakery was completely empty, and there was no marble rye on the shelves. There was one person working in the deli and she took 20 minutes to acknowledge me. The man next to me kept coming and going because she took so long. I asked for some THINLY sliced corned beef and she sliced it so thick there were about 5 sliced in the pack. I left it at the store. Terrible service. She kept walking by the counter, looking me right in my face. I think she was hoping I'd leave. I called Publix and asked them to make my order because this girl just wasted about 45 minutes of my time, because she didn't slice it quickly.
