Five Star Ford Stone Mountain, LLC Service is known for providing high-quality vehicle services and repairs, utilizing Original Equipment Manufacturer (OEM) parts for all vehicles, including Ford models. The service center aims to ensure customer satisfaction through attentive and reliable service. While some customers have experienced initial frustrations, especially regarding communication and wait times, management has been proactive in addressing concerns and correcting mistakes. For instance, after a customer encountered issues with their transmission flush and oil change, management quickly resolved the situation, leading to a positive turnaround in their experience. Customers have praised specific service representatives for their exceptional care and communication skills. Representatives like Michael and Cedric have been highlighted for keeping customers informed and ensuring they understand their options. The waiting area is also noted as comfortable, enhancing the overall experience. Overall, Five Star Ford Stone Mountain strives to provide top-tier service and has a commitment to quality, making it a reliable choice for vehicle maintenance and repairs.
Service and communication were great. Made necessary repairs and told me I could wait on a couple of services that w weren't urgent in the moment. Great experience.
June 2025
Always true Five Star service. Mike was a true professional.
June 2025
My car was in and out with plenty of time left in my Saturday
