-
January 2024 by Ashley Blackwell
I had the best car buying experience with my sales person, Michael Allen! I received prompt responses and even a video when inquiring about the vehicle I purchased. He was open and honest, and I never felt pressured to buy. Michael Allen helped me stay at our price point so we could get our 16 year old in a safe and reliable vehicle. I couldn’t be more satisfied with my car buying experience at Five Star Ford. I would do business with them again in the future.
-
January 2024 by Austin Earp
Micheal the GM was so helpful. Everything was so seamless. He was always accessible. Kevin the salesmen was very kind and answered every question I had, as well as walked me through the whole experience and details of the car after signing. 10/10 experience, will be going back again!
-
January 2024 by Cheryl Teague
I had an awesome experience! My sales person Michael Allen Jr. was extremely helpful during my entire buying experience. So professional and communicated with my husband throughout. Answered phone calls when he would call and have questions. The process from start to finish was seamless. The sales person even delivered my new Ford and picked up the trade in the same evening and just made the whole transaction easy. We had our vehicle paid off quickly and I received an email from the tag and title letting me know my tag was getting processed. I would highly recommend buying from here.
-
January 2024 by Rane Wong
I had a wonderful experience at this dealership, thanks to Kevin's exceptional service. This was the only place in the entire Atlanta area where I could find the car I wanted, and Kevin helped me secure a fantastic price. The thoughtful touches, like the protective film and glass protection already installed on the new car, really made the service stand out. Highly recommended for anyone in search of a great car buying experience!
-
November 2023 by Tabitha Leverette
From the first click I made of “I’m interested” on their website, to the fast response from Kevin, my experience was amazing! After viewing multiple ford dealer sites for a 2024 ford mustang gt premium, five star ford in Stone Mountain was the place for me. We drove over an hour and were greeted by Kevin. He had both cars out and ready to view ( which was great!) I didn’t have to walk around the lot or anything.. he brought the lot to me! After picking my car, Kevin and the team at five star ford made the buying process a breeze! Thank you all so much! I LOVE my new car! We will be returning for our next vehicle purchase.
-
November 2023 by Taylor Hoffman
If I could give them 10+ stars I would!My Husband and I worked with KEYON PITTS from sales and he was absolutely amazing! Not only was his customer service exceptional but we also left there feeling like family. He and Justin Johnson from the finance department went above and beyond to make sure my Husband drove out of there with his dream car and he did! A 2024 GT Premium vapor blue Mustang. I would recommend anyone to ask for Keyon!
-
November 2023 by Wube Wube
WOW NEVER EXPECTE FORM BIG Dealership .The charge My Insurance Company $368 LHS mirror, but instead of putting new mirror they put old mirror from junkyard $20,or$30 Installed my car . When I Show hem he admit he told me there is part shortage that was not true . This is customers dishonestly , And I Show him other part is not securit has gap .when I drive I hear noise lossed part extra thing too You will see on the pictures. I let him that too he said we will fixed . He told me when we get the part, we called you. .I waited a week no one contacted me . FINALLY I decide to review how they are dishonestly ,andunprofessional customersservice..
-
November 2023 by derekjcarillo
Five Star service. Worked a great deal from the jump! Extremely pleased with my purchase and the entire process. The perfect deal! Been to many dealerships through GA over the years nothing beats this experience. Keyon, Mike, and Justin are a dealership’s dream team!
-
November 2023 by David Hagler
Micheal Allen had my new truck waiting on me when I arrived and was very helpful with my new purchase. Process was smooth and relatively quick. I wish some of the Military benefits would have applied, but apparently the 2022 Truck did not qualify for the $500.00 Military discount. Five Star added a spray in bed liner for me so it took a little time. I received a mostly full gas tank, not full tank of gas, like I was told I would have. I would have given this review a 5-star but the people who cleaned the car for me did half a job. I did not want to wait another hour, so I took my new truck home dirtier than it should have been. Dead bugs on the bumper and dirt in the door seal - I could have filled a thimble with the dirt in the drivers door jamb. Five Star Ford offers a $100.00 referral fee - waiting to see if my wife will get her referral fee since she referred me after buying her Bronco from Five Star. Sure Michael will make good on that, but time will tell.UPDATE: Salesman, Michael, reached out to address my concerns and made everything right. He had my truck washed again and graciously filled the tank with gas, like he had done when I bought my truck.The GM, Michael Haywood, restored my faith by talking to me. He explained how far the drive was for the spray in bed liner (liner is awesome - highly recommended) which is why the tank was not full when I left the lot. He gave me his business card and offered to assist anytime I had an issue and even agreed to send the $100 referral fee.
-
October 2023 by Carol Haydu
Jacob was absolutely amazing from the beginning of the whole process. I found the vehicle that I wanted thru the website, spoke with Jacob and told him what I was looking for as far as financing and payments. Within an hour and half, I was signing my paperwork! The whole 5 star team was friendly and helpful from the time I entered the lot. Thanks so much Jacob, I will never deal with any other.
-
October 2023 by Ashley Ritch
Absolutely the most easiest purchase by far. Michael Allen was phenomenal to work with. We got a great deal and the trade in process was simple. Communication was definitely and A+ and everything was ready to sign and go upon arrival. If you’re looking for a legitimate salesman on exceptional vehicles GO HERE and see him!! ( Michael Allen) Thanks for the easiest transaction possible!
-
October 2023 by Sharon Cuff
We purchased our used Audi Q3 here for our granddaughter. From the first phone call through the moment she drove the car away it was a very good experience. Mike Allen was our sales person and he made the entire purchase enjoyable. He made my granddaughter feel special and she really enjoyed the whole afternoon. Mike Allen is honest and was fair in our dealings with him, and he is also a great guy to spend time with. We just had a great experience at this dealer, even the finance person was awesome! Wouldn't hesitate doing business with this dealer again! Thank you Mike for making the experience of buying a first car so memorable for my granddaughter.
-
October 2023 by Glenda Shaw
THIS WAS A BRAND NEW FORD BRONCO! I had the misfortune of having to take my car to Five Star Ford for collision repairs. To say that I'm disappointed with the service I received would be an understatement. In fact, if I could give them zero stars, I would.After my car was supposedly repaired, unbelievably to my shock and horror, I discovered that there were TREE BRANCHES lodged under my car!I have no idea how the so-called professionals at Five Star Ford managed to overlook something as obvious as tree branches stuck under my car. It's not like they were hidden or difficult to spot. This level of negligence is inexcusable.When I brought this to their attention, the staff acted as if it was no big deal and just casually removed the branches. It's clear that they prioritize profits over quality work and customer satisfaction.To make matters worse, the quality of the actual collision repairs was subpar at best. Poor alignment, and sloppy finishing were just a few of the issues I encountered. It's as if they rushed through the job without any attention to detail.I would strongly advise anyone considering using Five Star Ford for collision repairs to think twice. This experience has been an absolute nightmare, and I wouldn't wish it on my worst enemy. Save yourself the headache and find a reputable auto body shop that takes pride in their work and actually cares about their customers. Five Star Ford certainly does not fit that description.
-
September 2023 by Ken Brandstetter
Very good experience overall. No pressure, transparent and easy process. Spent a total of 2-hours which includes from staring with the test drive to driving our new truck home. Mike and Mike (manager & sales rep) were outstanding! Discussed wants/needs and worked out the perfect deal for us. Aaron in finance was fully prepared when we walked in his office. Easy peasy! Reviewed the potential warranties etc. and educated us on what was u known to us. I highly recommend Five Star Ford as this was literally the best car buying experience we’ve had in 39-years.We will return when needing another vehicle.
-
September 2023 by Allison Williams
I didn't have an appointment but brought my car in at opening in hopes to find a solution to the problems we were having. Michael came out with a smile and was so understanding and helpful and put us at ease. He continued to update us on the progress throughout. When it came time for pick up he was still so kind and professional! We will be coming back because of his amazing attitude and work ethic! Ask for Michael Belcher!
