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February 2024 by Ed Fong (edstorm1)
Andrew was great! Was able to accommodate me in the morning and completed the fastest alignment appointment I’ve ever had done. In and out within an hour. He knows his stuff. Highly recommend.
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February 2024 by curtis gease
I have had firestone for all of my vehicles. They do outstanding work. Thank you
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February 2024 by Paulette Findley
customer appreciation is awesome. service is topnotch, they're very professional and you'll definitely get "value for money".
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February 2024 by Hector Diaz
Got a set of new tires installed on my Ford Expedition after driving a few miles a message came up "tire sensor failure" I brought back they reset the code and the next day came up and still on since. They claim the sensor battery in one tire is bad and need replacement and of course I have to pay for it. My car didn't have any message to begin with. It's completely unfair to pay for a damage they caused. Not only that but when I picked it up the front bumper has a small hole and the handwheel was left super dirty with grease. I'm so sorry for this store it's really declining their services
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February 2024 by Brandon Orcutt
Excellent experience. Excellent timely service. They care about their customers and it shows! I've been in and out of this shop for three weeks for new tires and other services. Every time no fail, was a great experience!
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February 2024 by Madhu Kumar
andy is very good guy.
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February 2024 by Trukfit K
The mechanic that serviced my car is Awesome. Mr. Middleton, was very helpful. Provided Excellent customer service ,Very knowledgeable about cars. I trust Mr. Middleton and very thankful for his services. The other gentleman when I walked in I dont rember his name but he was Awesome as well. He check me in I wish I knew his name but I will be back to this location again. Thanks Mr. Middleton and the other gentleman with the beard and glasses. Provide fantastic customer service. ?
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February 2024 by Carl Simpson
On 1/17/2024 I took my Chrysler 2015 200C to Snellville Firestone because my check engine light was on. I was told that the problem was the Vacuum Leak Detection Pump, which caused me to pay $344.21. Less than a week later, my check engine light comes back on, I take it back to the Firestone in Snellville & this time, my car is diagnosed as needing a Tune-up, which costs $763.00. My question is why wasn't it detected the 1st time that I needed a tune-up? What makes me even more skeptical about the honesty & quality of service is because when my check engine light initially came on, I took the car to Autozone, & their computer diagnosed the problem as Cylinder 4 Misfire detected. It appears to me that I was sold a Vacuum Leak Detection Pump that I didn't need. It is because of this reason, I will not be bringing my vehicle back to Firestone for servicing, other than buying tires.
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January 2024 by E Poole '3'
I called to qoute 3 specific repairs I was interested in, I even signed a paper that had said repairs aswell as said price for "worst case scenario" parts & labor. After inspection I was called back with over $4,000.00 worth or maintenance items, and a declaration of refusal to complete work due to rust. Being a mainstream repair shop that literally has plastered big and proud "Complete Auto Care" on the building, I find to be a complete farce! Along with an employee deciding to tell me, a potential paying customer, the worth of my vehicle and what work should be put into an 04 Honda Accord with only 168k miles, LET ALONE not knowing the context of aquiring said vehicle. I found the overall experience distasteful and to add insult to injury I gave my neighbor $800 and they did all my repairs in a parking lot in under 4 hrs when they were charging 1,500 and had my car for days......wouldn't recommend.
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January 2024 by Steve Smith
My wife took her Van to get a headlight bulb replaced, the technician claimed that they couldn’t replace the bulb and reassembled everything and suggested we take the vehicle to the dealer. Upon taking it to the dealer they advised us that an assembly was broken on the headlight and thus a simple bulb change has turned into a $1800 full headlight assembly replacement…Long story short after contacting Firestone again they directed us to their claims department who upon email/picture inspection denied any claims for replacement. Needless to say this is the last tim we will ever use Firestone on Main St again!! You’ve lost a long time (over 12 years and 4 vehicle) customer!!
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January 2024 by Junior
Firestone Snellville is an amazing shop full of culture and positive vibes.
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January 2024 by Lontina Bruce
I've been going here for years, and appointments are advised,they are always behind. Good customer service and great with call backs,etc.Never had any complaints about them.
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January 2024 by Dimples Zone
The best. Staff is awesome, friendly they remember you. Give great customer service. I will always take my car there. Andrew is one of the greatest managers there. Honest, trust worthy and will answer any questions or concerns you may have.
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January 2024 by Richard Hyman
I took my vehicle to walk-in and replaced the tire that had been damaged gave me a very good price on the tire. I’m extremely pleased. I would highly recommend this location.
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January 2024 by Jordan Collins
Great Costumer Service fixed my tire in a greatly manner
