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February 2024 by Sharon Johnson
I explained to Kevin Watts my need for an additional line. Kevin recommended Dual Sim, set it up, provided a tutorial and assisted me is setting up the auto pay, reminding me I must go in and auto reload, as this is a Pre-Paid line;It's because of associates like Kevin I'm a loyal AT&T customer!
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February 2024 by James Dyer
Checking out this phone
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February 2024 by Christopher Hilley
I was here today to switch my plan from my (then) postpaid to a prepaid plan, which I could not figure out how to do online, and we incurred an issue in store. I want to give a shoutout to their employee, Jasmin who worked tirelessly and very patiently to ensure my plan was switched and the issue was resolved, when she had to go through multiple agents of their 611 support, to fix the issue. The team here is very friendly and helpful, hence the reason I’m happy with AT&T.
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February 2024 by Legendary
First time at AT&T and the customer service was outstanding. Bryan provided us with professionalism, kindness, and and overall great experience!!!
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February 2024 by Daryl Pattillo
I have the 2 gig fiber internet service and we love it
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January 2024 by Bruce Mc
I was able to migrate in less than than an hour. Jerel was great! I made certain his supervisor, Isaac, was aware of this. Great job.
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January 2024 by Jim Attenborough
Dee at the Snellville store was very helpful she went above and beyond my expectations. All my questions and issues were handle professionally. Thank you Dee
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January 2024 by Etoamaihe Kingsley
Kevin Watts is the best retail sales consultant I have met in the hold world. The guy is simply amazing. He got my internet and phone problem resolved and answered all my concerns questions .Very considerate, patient and knowledgeable.
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January 2024 by Melanie Tatuta
Called so see if they had a phone in stock and they said yes, drove 30 min, got there an hour after calling and they told me they didn’t. No way they sold them all in 1 hr. The sales person didn’t even apologize or express any sympathy
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January 2024 by Gary Argabrite
Great service!
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December 2023 by Lusy Aguilera Cruz
This location is the only one we go to. They are so helpful and patient with you. I recommend this location to anyone who wants the best service!
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December 2023 by Angel B.
We walked in and told them we came in looking to get an iPhone 14 pro max and they were like cool we have them in stock and we waited over an hour to get help and there were 3 walk ins after us and they got helped before us. They kept skipping us for some reason. And when they finally helped up they told us they were out of iPhone 14 pro max so they just wasted our time and me as a service member I just came home for Christmas and have limited time with my family before I have to leave back to the military after new years. I lost an hour I could have sent with my family. Very disappointed to come home to this.
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December 2023 by Joi B.
Although the location is very convenient to my home, I would prefer to drive the 30+ minutes to another location as opposed to the 9 minutes to get here. I will say that when I first switched to AT&T (10/25) and needed to come to the store (12/9) the young lady, MeMe, was very knowledgeable about current promotions and sales, friendly, patient and quick to assist as well as anticipate future needs. She is quite honestly the only reason why I give 2 stars. On today, 12/14, I'm extremely disappointed. Let's start with manners, albeit no one is required to do anything, but on the strength of common courtesy and general MANNERS, the gentleman on this evening were lacking. I approached the door with my baby in car seat and the box to a returned device in the other. There was a sales rep (Aaron) standing right at the door talking to a customer who was for lack of better words "one foot in, one foot out" having regular conversation, the STORE manager (the heavier gentleman) was seated at a table scrolling on his phone and intermittently talking to another associate. They all watched as I'm doing the "mom struggle" (pulling door, catching with my foot etc) to get through the door. And I just... wow! Lol I mean didn't even flinch to make it look good. Now, I know every location/company sets different expectations for their employees. But in all the sales roles I've worked it was stressed that, if you're not "busy" get off the sales floor. Which is right! As a consumer why do I want to watch you scroll on your phone and giggle with your counterparts but you're telling me it'll be 5 minutes for me to be serviced? Which it was definitely more than 5 minutes. Again, AS A CONSUMER, if it doesn't look like you're doing something, you're doing nothing! & This is what break rooms are for. Again, understanding sales driven environment, most reps are looking for the transactions that equal sales/upgrades etc. BUT it's a hour before closing and one other customer actually being serviced and about 4-5 reps in the store. How many sales are you expecting to come through the door? And why not address my 5 minute SIM issue to get to the sale that might take you 30 minutes to close? & Then when I caught another manager on the way out the door (God bless his heart he was in the crossfire lol) and asked him if managers are able to assist with SIM cards. He gave a very diplomatic and neutral response coming down to it depends on what's going on in the store (rep observations, paperwork etc) which I respected and expected! However... one hour before closing, the only customer being assisted was non English speaking and being assisted by a bilingual rep, with the manager sitting close by ON HIS PHONE. I highly doubt you're choosing this transaction to perform a sales observation on. Which he tried to insult my intelligence and say he was. After Aaron finished his conversation with the gentleman, who ofc left with nothing, walked him outside, continued talking, moseyed back in - he did try to turn the experience around. And when my husband called on FT... lol it was jokes and "weren't you in here last week", "your baby's name xxxx, right?". But, where was this energy 15 minutes ago when you stood at the door and didn't even attempt to push this heavy thing open? All in all, I honestly really blame corporate for making these environments such a cesspool of piranhas! If they didn't drive the sales so hard the employees could maintain a higher level of personable presence and humanity. Yet and still, I wouldn't recommend this location unless you have a sale to add to their quota. An upgrade, a new service agreement - ya know? But when the SIM doesn't work for said new service, drive elsewhere because the customer service stopped once you completed the initial transaction!
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November 2023 by peggy robinson
I had an outstanding wonderful experience at AT&T in Snellville ga she was a wonderful representative she was knowledgeable and informative about the services
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November 2023 by Michael Holman
I suggest you pay attention to the 1 star reviews. Especially the 1 star review from Aaerosteve, as this was my experience also. Everyone was so polite, but the first person who asked my name to put on the wait list, typed something in, but my name never showed on the monitor. The second person I talked to got it on there about 20 minutes later, and over the next 1 1/2 hours I watched as 3 or 4 customers were helped that came in after me, that didn't have appointments.I mentioned to a senior woman of a certain ethnicity, who was number one on the list in front of me, that we were being passed over several times. She said she knew, and was ready to walk out. One of the saleslady heard us talking and took care of her. So I was finally number one, and was patiently waiting as I'd been there so long and they would have to take me next..... until I noticed that I had been moved down from #1 to #2 on the list. Unbelievable. Pretty clear what was going on, so I walked.The electronic name list means nothing here, unless you have an appointment. For 2 hours I watched as customers were cherry picked....no names were being called out from the list on the monitor. I drove about 20 some miles to go to a "corporate store" and honestly, you'd have to be a complete moron not to see what was happening. This occurred on a Sunday, so maybe upper management was off. I can only speculate if that would have many any difference or not. Pretty sad if it's standard faire.