August 2019 by Mary Daneman
This place will tell you anything to get you in the doors so they can bill you astronomical fees for their "so called" Physical Therapy. When they first called after my Doctor's referral, I spoke with Brittany, the receptionist. I asked her how much would my visit be with my Insurance. She said she would look into it and call me back., She called me back and told me I would be responsible for 20% of the total bill. I asked her how much that would be and she said she had no idea. Well, I should have trusted my instincts and not tried Benchmark Therapy in Oakwood Georgia. I arrive and asked her "had she found out the pricing for me" and she said "all she knew was I would owe 20% of the total". I spent the next 40 minutes with Barret, who I must say is a nice and caring man, asking me questions about my neck pain. He had me look left, look right and asked me how I felt. Umm, I'm in pain, that's how I felt. I subsequently followed up with one 30 minute appointment where I was shown some stretching exercises. When I received their bill for $367.00 after their adjustments (none are insurance payments), I was shocked and confused. Since that day, I have spent hours on the phone with their billing department who have repeated themselves over and over saying that I had to meet my deductible before the 20% would kick in. That's funny, Brittany, who repeatedly told me I would only pay 20% of the bill never mentioned that none of it would be covered until I paid my full deductible. NOT ONCE, NEVER.My last phone call was January 4, 2019 to Benchmark Therapy in Oakwood where I received my therapy. Brittany was off and I was told she would call me Monday. Well, instead of Brittany calling me, she had Barret the therapist call me Monday January 7, 2019. Not sure why, he has nothing to do with billing??? He went on to tell me that apparently none of the bill would be covered by my insurance until I paid my full deductible. I explained to him that this is not what they told me when I was called by them and when I showed up in person for my "Evaluation appointment", which by the way is $384.00 before adjustments. He developed an attitude when I asked him what he could do to help me with this issue. Why am I surprised??? Another wasted 10 minutes on the phone with people who don't care.So here I sit with perfect credit. I have worked hard my whole life to keep it that way. I am a person of honor and I pay my bills which is why I have perfect credit. Benchmark Therapy in Oakwood does NOT HONOR THEIR WORD. They apparently will say whatever is necessary to get you in the door. So I am at wits end after my 10th or so phone call with them about this bill. They are now threatening me with Collection which will affect my credit. I guess this is "THEIR GAME". So NO, I would definitely NOT recommend Benchmark Therapy of Oakwood, GA for many reasons but mostly because of their UNETHICAL BEHAVIOR.Mary Daneman
