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August 2024 by Maryam Smith
I came to this store to get my documents notarized. The notary was extremely rude and unprofessional to me. I asked for his assistance and he wouldn’t offer me any help and guidance. I ask to speak to the owner the owner came out and ignored me. Very unprofessional DO NOT GO HERE.
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June 2024 by T H
Have to pay to print out a UPS shipping label
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June 2024 by amanda resch
Our experience with the team is Greaaaaaaat! DJ, Michael and Jonna were friendly and eager to help. We were harshly yelled and refused by
UPS at 1100 Fulton Industrial Blvd SW, Atlanta, GA 30331 yesterday. That experience haunted me and I was worried to visit another UPS store. But my packages were label and ready to ship and customers are waiting on the orders. I called this store and DJ was passionate to help. Here we are now, the three young man helped us completed the shipment and offered us water. What a great interaction with them. Thank you, DJ, Michael and Jonnas.
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June 2024 by Tessa Lopez
Tried to send my elderly MIL her new bank card. I was told it "should" be there in 2 days, and I paid $20 to make this happen. It has now been 7 days, she still has not received the package, and this store said they cannot give a refund because they only guaranteed 5-7 business days. The clerk did not say that, and my receipt does not say that either.
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May 2024 by Anonymous Person
I consistently receive great service at this location from Jonas, David and Michael. They all have great helpful attitudes and seem to enjoy working there.
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May 2024 by Solina Baker
This location is great!! I’m always greeted and I’m out very quickly!! Absolutely recommend!!
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April 2024 by d m
Terrible customer service. Manager wanted to charge me a bag for my Amazon return (I had no problem paying) BUT because he claimed I didn’t bring it in the bag I received it in. When I corrected him stating that my product was sent in that very same bag im giving him, he walked away & left me talking while pulling out my wallet to pay…
I can see the manager isn’t civilized and has a hard time communicating with others… you can tell he has an attitude problem, looks deranged.
Other employees saw what he did and packaged my Amazon item with no fee.
I’m glad a 20 year old was much more respectful than a 35 year old Maybe pushing 40….
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April 2024 by James Carroll (jc2pointzero)
Quick and easy
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April 2024 by Jane Sanders
Convenience and dependability are always my reason for using the UPS store on S. Cobb Dr. in Smyrna next to Monteray restaurant.
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March 2024 by Tanya Brinkley
Terrible customer service !!This is one in multiple times I’ve witnessed the manager and employees stirring up the customers who make mistakes on their returns.The manager allows his employees to argue with customers over Amazon returns.All the employees seem to delight when a customer messes up a return and then the employee chastises the customer and sends them away to try again.I have a different UPS I will do business with now. The UPS on Cumberland Parkway has a much more friendly staff willing to help.
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March 2024 by Kate Phillips
Nice staff. Parking could be better though.
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March 2024 by Sharon Escobar
They always have more than 1 people in the front desk and always treating with respect and emphaty
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March 2024 by Phillip Vinson
This store has been very reliable for me and has helped me out numerous times with whatever I needed- from quick turn-around print jobs to having useful office and packing supplies and of course shipping… The guys that work here are courteous and professional and service has always been overly helpful and prompt. It’s nice to have a place (and people) you can rely on every time you walk in. Thanks!
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February 2024 by Gina McCarthy
I go here frequently and always receive polite, helpful service.
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February 2024 by Sean Murphy
always fast service and clean store.