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September 2023 by David Campbell
A piece of furniture was damaged, to the extent that it is unusable, during my move from my apartment in Austell. This was surprising to me since the movers appeared to take care in wrapping/padding everything before loading into the truck, and I have had two previous excellent experiences with Two Men and a Truck.Company representative Cameron Lovelace responded to my complaint by first researching the possibility of repairing the item. When that didn’t pan out, he sent me a check for exactly the amount I asked for compensation. Cameron was persistent and cordial throughout the entire process. I will be using Two Men again if the occasion arises and recommending their services to others.
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September 2023 by Bonnie Acton
This company was very accommodating, used time efficiently, and didn't upcharge unnecessarily. They were well equipped, polite, professional, and reasonably priced. I will consider them again for a future move and would recommend them to a friend looking for movers.
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August 2023 by Maureen D.
Horace and his moving partner (didn't catch his name but his smile is amazing and he has 3 little girls) made my most recent move much easier than it would have been on the hottest dang day ever. Thanks guys!
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August 2023 by Jessica Lucia
Our movers were amazing. Neilson, Maurice, and AJ were so fast, professional, and just fantastic guys to work with. They took the stress out of our moving day. They wrapped and padded everything. And all of our belongings made it to our new home in great condition. Would highly recommend their services.
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August 2023 by Savannah O
We used Two Men and a Truck for our last move, but I would not use them again. The movers were on time and kind, but complained the entire time (in front of us). They left several things behind, did not follow directions on where to put the items at the new location, and lost several parts to my daughter's bed, meaning we can't put it together. It has been 3 weeks and the parts still have not been replaced.
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June 2023 by Janna Elizabeth
This is one of those I would give 0 stars if I could situations. I booked movers for last week and the morning they were supposed to show up they bailed on me! Someone from their office called me like an hour after they were supposed to show up and he's like, "Hey so the movers we had for you just didn't show up today, sorry." I asked if they had anyone else they could send out and he said no. I told him I wanted a refund and still haven't gotten my $300 deposit back.This company made my move 1000x more stressful than it needed to be because I had to scramble to get same day movers. Incredibly unprofessional and rude. Unbelievable that they are still in business with such a poor level of service. DO NOT HIRE THEM.
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June 2023 by Thomas Wood
I recently conducted a move with this company at this location. I've previously had a good interaction with other Two Men and a Truck locations, but this one regrettably did not meet with my satisfaction. They quoted me 900 dollars, charged me 980 after I'd moved well over half the stuff I'd been quoted for prior to their coming, with most of the charge being spent attempting to put together my bedframe, and only succeeding in breaking it without informing me. They are also quite pushy about tipping. Thus far no satisfactory conclusion has been reached. Their operational manager has failed to respond despite my attempts to contact him outside of a single phone call where he kicked the issue down the road. I liked other franchises, this one however is inadequate.
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May 2023 by Joan S.
Thank you Auther, John & Trey, yall are the best!!! Efficient, fast, professional & friendly. Not a hiccup, kept moving forward even tho I threw some curves. I have moved many times in my life and never had such professionals Take care of these issues. I can't recommend them any higher than a 5+. Never hesitate to hire these gentlemen they worked hard, fast and professional. I hope to use them in future moves.
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May 2023 by Janice C.
Two Men And A Truck: 2976 Ask-Kay SE-Suite-C, Smyrna GAI booked these movers on Friday 4/21, spoke with Ms. Ilene, she explained there would be a booking fee of $300 to move my disabled Sister on Monday 4/24/23. Two guys showed up Monday stating the truck was too small to climb the hill getting to the front entry of the house, we were told they would return on Tuesday with a larger truck.Tuesday morning 4/25/23 the movers showed up entered the home and "Refused" to move or pick up any of the items. One young man stated too much junk and they left. I contacted the office spoke with IIene she played dumb as though she did not have a clue what I was talking about. She stated she worked out of a different office and would call Smyrna to get the details.Two hours later I called back since Ms. Ilene never called me back, my call was rejected to voicemail from this point on the rest of the day. These people/company are "Scammer" they take your money and do NO work!! This was my second Scam in the last year.I do not care how big of a franchise they are it not right to take peoples "hard" earned money. I will not use them "EVER" again!! Run Forest Gump Run!!
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May 2023 by Laura Graham
My movers, Chris and Antonio, were great! They were very quick and efficient, wrapped all my furniture in pads, moved everything up the stairs and into my new location without any damage. They were very professional and friendly and were able to keep my move to just under 2 hours!
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April 2023 by Shannon M. Pawley
While my schedule did not result in me using the services of Two Men and a Truck, I do want to express my appreciation for their customer service. I was working with Monica Z. and she was extremely kind & attentive to my needs. As a business owner, she is an A Team Member!
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April 2023 by Delbert Oden
The entire experience with the company was very positive and rewarding. The two movers were excellent. They were courteous and professional. The office staff was kind and professionial also.
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February 2023 by Jinnel Thomas
Ilene was great, she was responsive to my needs and provided great customer service. My movers were awesome they were professional and very careful handling my household goodsThe entire team did an EXCELLENT JOB ?
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January 2023 by James Hill
I went to this location Friday, January the 20th because I had a road test with Andrew that was scheduled a week prior. I arrived before Andrew and was waiting for him in the office. While waiting in the office the owner comes in and begins to yell at me demanding for me to sit down. The owner and the two older, overweight white women that work in the office are unprofessional, hostile and discriminatory. This company has a continual issue with employee retention and it is easy to see why. I have had numerous issues with management irregardless of location. They do not create a safe, comfortable work environment for even prospective employees so I would absolutely not trust them to handle your personal belongings. Avoid at all costs.
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January 2023 by Tamika Carter
Superb moving service! From my first phone call answered by Robert, this service put a smile on my face! I even switched moving days with no penalty! Iris (I hope I have her name correct) was the sweetest handling my date change! Then, the actual move-- James and his crew were top-notch professional movers who handled all of my belongings with care & skill beyond my expectations! Their respectful, polite attitudes made me feel safe with their service. They communicated amongst themselves effectively during the move. Lastly, the icing on the cake, nothing occurred that wasn't explained upfront. The order of business and charges were consistent with what I was initially told; no waiting or delays, no hidden costs, no surprise fees, no trumped up penalties. If moving service gets better, I'd like to experience it, just for proof. Otherwise, I'm calling Two Men and a Truck (preferably James & crew) over & over, for every move!
