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February 2024 by Elizabeth D.
I never heard of a bank where you can't make a deposit into somebody's account if you have their card I went to the bank on East West connector and South Cobb and was told you need to have the persons ID now if I'm going to put money into an account why do I need all that I'm just making a deposit for them I told him I had an account and she said you could put it in your account and then you could transfer it over if it's a Truist account why can't I just put it into that account why must there be so many steps it makes no sense but if I deposited a check that would've been fine but cash US cash I need all this other nonsense I have an account there too which I will be closingthis is too much drama
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February 2024 by N.A M.
Truist is not an honorable bank. I was recently contacted by their fraud department about suspicious activity on my new, unactivated card that I had not yet received. I can confirm via my USPS informed delivery emails that between the time I reported my previous card lost and the date of the first fraudulent transaction, it never made it to my mailbox. When I received the alert from the fraud department, I immediately texted back and then called them to deny the charges. I was told there was another additional pending charge for an identical amount of approximately $1200; I was also assured the charges wouldn't post. I also later found out that Truist had denied another transaction for the same amount from a different Sam's Club location. Despite my immediate response and communication to them while both charges were pending, indicating these were not my charges, they posted the two transactions for $1200 from the other Sam's Club location. On 1/28, I logged in and both transactions had posted. My previous account balance was $0, and for months prior, there had been no purchase activity. They claimed I activated my card on 1/22, the day of the first fraudulent transaction. I had not. They could not provide me with any details on how it was activated. By 1/28, they had also applied an automated payment from my checking account against this fraudulent balance. I filed a claim that day (1/28) and was promised that I would not be responsible for the charges until the investigation was complete. I was also promised supplemental claim forms by email and regular mail. I never received those forms and never had a real opportunity to dispute the charges. However, by 1/31, their "investigation" concluded the charges were not fraudulent. I was still waiting for the promised claim forms. Despite multiple attempts to reach out to Ms. Ortiz, the Truist contact person assigned to my case, I was ignored. However, she claimed to the BBB that she was in communication with me. She ignored every email I sent and I never spoke with her. This is the type of behavior I have come to expect from Truist since this incident. They also didn't have the decency to let me know the case was concluded. I had to call in to find this out and later that day (2/9), I saw their denial letter dated 2/1. I asked about the steps taken to arrive at their decision and was bluntly told they don't have to outline the steps or explain their decision. I was told that I would have to work with Sam's Club for a refund and that the case was closed and couldn't be reopened. There was no accountability from Truist regarding their activation of my card for use by someone else or in admitting they mailed an active card. The quick pace at which my card was activated and used since requesting a new one suggests it involves an employee. However, I don't expect Truist to admit or even address this possibility. Do not use this bank.
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November 2023 by Google user
Lazy bank should be the name. Do this test, go in the bank and ask to open a bank account, you will see a lady staring at a screen and giving excuses why you can't do it now.
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August 2023 by Donna L.
Great staff especially Jennifer Perry so kind and helpful. Highly recommend if your looking in Opelika
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August 2023 by Jason L.
Had no issue getting a cash advance from Wells Fargo and Regions, literally took 2 mins. Your teller, Jamil. Somehow had an issue with my ID and card which gave me no issue 30mins prior. He asked for more forms of ID, i provided. Still he said he couldnt verify. I asked what he needed to verify since i have given him 2 separate ID's and 2 credit cards and 1 debit all with my name. So he couldnt answer my question and told me to sit down and he will call me up. Waited for over an hour, 2 different rotations or customers came into the bank. Dude. I had to go in line myself and show this man my banking app with my account balance and accounting # and routing # and even brought my father into the bank and im 22. Finally he let me do my cash advance that was pre approved 24 hours prior to this by USAA and i told him. Way to treat a family of vets. You biased me and wouldnt let me access my own money bro. I had to literally cause a scene and i'm the most laid back dude ever. First ever review i felt the need to write. Never felt so disrespected, complete power trip by your employee. Bless.
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January 2022 by Stacy C.
I really really dislike banking with them. The time to get any help is absurd. This is not a COVID thing. On the phone, an HOUR! But in the bank- an HOUR too! And they're rude. No order. I'm looking at 4 bankers all sitting in their offices- and 7 people waiting. Absolutely BS. If it wasn't for my daughter working there, I'd say RUN
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November 2020 by Betty Mercado
Very inconvenient to ATN out the service
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November 2020 by Joana Sierra
(Translated by Google) They never serve, none. In any emergency they don't help. They need considerable improvement.(Original)Nuncan sirven, ninguno. En cualquier emergencia no ayudan. Necesitan mejorar considerablamente.
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October 2020 by Rose G.
It's Friday 1:30 in the afternoon and I can't do my banking because Suntrust will only see customers by appointment. The employee behind the door says the appointments are booked for the rest of today and to call for an appointment next week. While writing this post I've watched five customers turned away. I've been with Suntrust over 20 years-- it's time to find a new bank.
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January 2016 by Lynx M.
SunTrust is one of the worst banks ever! I would bank with Wells Fargo crooked a** (and I do) before sun trusts thieving asses! I have had so many glitches and errors on the banks part. Do your self a favor and bank with CHASE! These tellers are either young and glare at you with daggers for disturbing them talking to each other or the tellers are just as old as the damn building! I hate this location. Not a fan of SunTrust
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January 2009 by Jen J.
I'm so over this branch. I make deposits after hours at their ATM and they screw them up at least quarterly. They'll add up my deposits incorrectly, after I've alredy done it CORRECTLY, and then charge me a $6.00 fee for their mistake. I have had to call multple times to get this issue addressed. I've also had them lose or perhaps steal cash deposits, as well as set aside money order deposits and never deposit them or contact me about them. It costs me lots of time on the phone and a lot of uneccessary frustration. This service is abysmal. If it were easier to change banks, I'd do it in a heartbeat. For now, I'll be driving 2 miles out of my way to the Highland Station branch where they do things correctly.
