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November 2023 by Darius Freeman
It's a pleasure working alongside Lauren and her mom, Michelle. We have transported cars for them for a few years now and it is always a smooth transaction. This time we transported a car for a mutual friend of ours. He got a car for his wife and they got the best deal in this crazy market. Definitely recommend you go shop with my family at Steve Rayman.
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November 2023 by Taylor Prude
If I could give this place 0 stars I would. I did not have a good experience at this location! It took them a month to service my car. GM was on strike which caused the parts to take a while to come in and I understood that. What I did not like was the rude comments I received from Rashee. I asked him what was the status of my car and he responded “I do not get paid for your car because I am not the person over your vehicle.” As a paying customer, this was unacceptable. I believe that no matter if you are assigned to my vehicle or not, if you can provide that information you should. He did, but the comments weren’t necessary. People never truly care unless it is their situation. After I went to the dealership a few times and talked to the service manager, my car was finally fixed. I had to go through loops to get updates on my car. I am a patient person; however, once a month goes by, anyone would be antsy and concerned about their vehicle. Uber and rentals are NOT cheap. Had I known it would take this long, I would have brought my vehicle at a later date. When my car was ready, no one called. I received my car because I went to the location myself. Being a young woman in Atlanta … living on her OWN.. these circumstances definitely caused an EXTREME inconvenience in my life. If Chevrolet had more consideration, I would have not felt the need to even leave this review, but considering the blatant disrespect I’ve been forced to endure for a month.. something needed to be said!Jennifer, Tracy, and Terrion were extremely nice and helpful throughout this process. Jennifer even assisted me while on vacation when she did not have to. I appreciate their service but I will never visit this location again.
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November 2023 by Bianca L.
General manager is trash.Employees are trash.Tag and title is trash.HR is trash.Cars are trash.Atmosphere is trashBottle water is trash
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November 2023 by Shanna-Marie Burris
Mike, his team, and the GM took great care of me. I needed to have my catalytic converter replaced and not only did they have the part but I was able to drop off my car in the morning and pick it up same day after work. They all worked together well to ensure that I had a great experience. Overall I’m more than happy with my decision to come here.
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October 2023 by Gage Bell
The only reason I am giving a star is because Jennifer Burton is great to work with. Other than that this place is a huge waste of time.I spent over 4 hours at the dealership last Friday to get an oil change, rotation and alignment done. I paid and got checked out only to notice the alignment check was not done and still had to be corrected after the check showed it was out of line. I still paid the full amount on all services. I set an appointment days in advance only to spend my entire Friday afternoon there.
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October 2023 by Evan W.
WARNING: DO NOT TAKE YOUR CAR HERE FOR SERVICE! let me tell you about Steve rayman Chevrolet. as a business owner, reviews are super important to me. I post this in hopes that it might light a fire under someone's ass that for 3 weeks I've been unable to light my service advisor is Michael. Michael started out as a great service advisor. I have an 82 year old home owner in one of the communities that I manage and maintain who called out for help over 3 weeks ago. I went over to her house to jump her car upon arrival, I noticed her car had good power and confirmed this with a meter. turns out, her 10 year old Chevy spark with 13,000 original mikes had a bad computer. I made the decision to have her car Towed to a dealership over trying to middle man the service she needed at a traditional, non dealership shop. I called up there and talked to Michael before scheduling a next day service appointment to explain the situation and gave my contact information and the owner of the cars information but instructed michael to call me for approvals and to explain anything going on so that I could keep him from feeling the wrath of an 82 year old woman who "needs" to get to the library and pickup groceries and get to doctors appointments. it has been in the shop now 3 weeks. the timeline of it being in the shop isnt the issue though. at first we were waiting on a computer to come in which was there within the first 4 days. I called and spoke to Michael around that time and he confirmed that the computer had gotten in but hadn't been installed yet. fast forward another week or so and a million phone calls to me from the actual car owner wondering what in the hell is the issue with her car as there had been no communication. I called up again and this is where the frustration started. I was told that they attempted to call the owner of the car to gain approval to diagnose a no start condition that appeared only after they installed and programmed the computer. they never got the approval because the 82 year old never answered the phone. so it sat in a shop for another 4 days getting nothing done. this past Friday I finally called and after 20 mins on hold and being bumped back and forth to person after person or call menu after call menu, I finally was able to get in touch with the service manager who informed me that they were waiting on approval. I gave them the approval. that was last Friday. since last friday, i have personally called well over 10 times and get bounced around to random people and most of the time having to press the option for parts just to get a human on the phone, I still can't get an answer from my service advisor, even after leaving messages with various managers and operators. I've been a mechanic and in or around the dealership and car industry for the better half of 10 years, even managing a shop for a number of years for a local dealership and never in my entire life have experienced such shit service from a dealership. worst part about it is that it's not even my car. I offered to help simply because my homeowner didn't even know where to begin to get her car repaired. I've called now twice this morning with no answer. i will be driving there today in person to get an answer and most likely pull the car out of their service department.
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October 2023 by Pam Womble
Warning! My mother a faithful user of this dealership has an older Chevrolet Malibu; she uses this dealership for all of car's services and needs. Thankfully, the car had been in good shape and holding up until recently--she had an oil change at Steve Raymond Chevrolet on September 06, 2023; since then the car has been leaking oil. There are oil-leak spills all over her house's carport; this problem never occurred before the oil change at Stevens Raymond Chevrolet. I know most businesses are experiencing a short of staff/help, but there should be no room or tolerance of incompetent service members or mechanics. She is on her way back today to get this problem resolved. Please take care of her and her car. And don't try to blame this problem on something other than what it really is--employee incompetence.THIS ISSUE HAS BEEN RESOLVED! ! !THANKS STEVE RAYMOND!
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October 2023 by Nalaysia C.
if i could give zero starts i would , they sold me a lemon and gm is refusing to fix the problem with the car even though it's a known issue. do not purchase any cars from this dealership. do not purcuase anything from general motors and they are not reliable nor is business done properly.
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September 2023 by Sheila Pollino
My husband went in for a specific vehicle but the salesman were trying to aggressively upsell a completely different car. After they saw that he wasn't budging, the sales team completely blew him off. It got to the point where they started being rude and shot down every car he wanted by indicating that it didnt exist. Needless to say we left and purchased our truck at a different Chevrolet dealer.
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September 2023 by Amanda Sinclair
Had an issue getting ahold of them in the beginning. Was so frustrated, but when I went up there, they were absolutely amazing, I was totally acting like an impatient pain. Every other dealership I talked to said they were booked out over a month. They were busy but my service advisor was so good at communicating, gave me his personal line (to the dealership), called me back promptly when he could not answer. Was just absolutely amazing. If you ever need anything done this is the dealership and Scott, service advisor, was absolutely stellar!!! Don’t go anywhere else!
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September 2023 by Jaquinton G.
Worst customer service ever don't go here ! Had my car for three months without doing any work to it, then made me get it towed to another body shop after refusing to make anything better.
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September 2023 by Ami Dand
We walked in because Malcom Cunningham Chevrolet decided to screw us over and decided to waste our time. Geoffrey Randall was professional, didn’t waste our time and was very honest and straightforward. We were out that day in 2 hours with a sticker for a car coming in 2-3 days. Kourtney was also quick and to the point. No one trying to sell us things we didn’t need, they were providing a great car buying experience.
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September 2023 by Rf M.
Don't give these people your business. they're a bunch of racists who only care about themselves making money off of you!
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August 2023 by Mandy H.
0 stars for Steve Rayman Chevrolet. Sales agent Miami Lee, Cory, Lamar, and even Joshua in Tags and title are all scam liars. I purchased a vehicle the 1st of July 2023, it is now 1 week from September and no one has sent over registration for tags and title. Now my temp tags are expired and I can not get anyone to answer so i can get my tags or even an extension on my current temp tags. I am highly disappointed and displeased with the way business is handled here. This dealership has one priority and that is to get the initial sale, after that they do not care. I promise you. They will answer maybe the first 2 times and lie to you then leave you out for dead. Do not waste your time, money, energy. Please listen and read reviews, I wish I would've read reviews prior to selecting this dealership. 0 stars! Horrible people horrible customer service.
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August 2023 by Eugenia Burks
I came in for a routine oil change. But my air had recently went out so I told the technician about it and asked did he think it was because my cabin filters or anything needed changing because I don’t know about cars. He said they would look into it. I told him that is fine but do not change/fix anything without consulting with me first. The car is now done and they bring it to me. I am changed with oil change, inspection and changed air filters which I told him not to do without consulting first. So now I have a 268 bill and air still not working. So I leave and now my engine light is on. I go back next morning as soon as they open and talk to advisor. He said it’s just a coincidence. And take it to the technician and they say my wiring is bad under hood so they change/fix wiring and do another inspection for air but still not fixed. Spend 600 dollars in 2 days and nothing is fixed.
