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August 2024 by Jason Perkins
Car in shop for 10 days without any updates - We called for a week for any update we could get, we were repeatedly told someone would call us back. No one ever called us back. When I asked to be able to leave a voicemail I was transferred to a line without one. When I called back to try something else, Dee was dismissive and unhelpful saying that someone would call me back. No one called me back. On day nine I was told someone tried to call me and left a voicemail the day prior - I had no missed calls and no voicemail. I verified my phone number was correct in the system, and was informed that maybe it had been punched in wrong. This is a problem that is fixed by calling a second time. 9 days without update, completely in the dark, unable to get any news until I went to the dealership in person on day 10 and was informed the car had been waiting on me since the day before. All this hunting for information and I received nothing. Need to order parts? Some delay? Anything to help me understand what was going on. Very low effort in communication. Service Manager Thomas Campbell (whose voicemail inbox doesn't exist) remained absent for the entirety of the experience.
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August 2024 by Rowa Towa
The entire process was disorganized. I had to remind the guy about taking my down payment. They had to call me back to the dealership 3 separate occasions for stuff THEY forgot. Expect to deal with several different sales reps and receive several conflicting answers.. And they’ll make you jump through hoops to get any service they claim to give you “complimentary”… 0/10 would NEVER recommend.
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August 2024 by Erika Gonzalez
Alex Villalobo was great! Provided excellent customer service and was very helpful. She answered all of our questions and concerns in that moment. Made sure we understood what was wrong with our vehicle and what was more important to get done first. Did not pressure us to get everything done in that moment. She understood what we needed and wanted and got it done right away. We will be going back and looking forward to keep working with Alex. She was wonderful to work with and very nice!
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August 2024 by S w
Horrible experience..
i dont recommend to buy or service the car in here.
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August 2024 by Raquel Owens
Finance manager JT was amazing! He’s very personable and very thorough. I will purchase here again because he made my experience enjoyable.
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August 2024 by Stanley Horton
They did a fantastic job on repairing my lights.
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August 2024 by Ms Brooks
My needs were very specific bc of my work and Geoffrey kept those needs in mind when working my deal. He was extremely communicative through out the entire process. Ans Joe(finance) was helpful and made the signing process a breeze. I got the exact car I was looking for. Thank you!
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August 2024 by Demetrica Kelley
I love good customer service, and I received Good Customer Service at Steve Raymond, communication is good and I'm always happy and pleased when I go.
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August 2024 by Delores Howard
Everything was awesome?
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August 2024 by Christy Stcyr
Customer service as great but it took way too long for the oil change, a little over 90 mins. I’m not used to that because I usually go to the express oil change spot. The AC was broken so it was almost unbearable in the waiting room.
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August 2024 by Sean Grayer
They’re fast and reliable every time I visit. Scott was very professional and made sure I was updated throughout my visit for an oil change
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August 2024 by Shy Butler
I scheduled an appointment online around 8/2 for 8/15 at 7 am. I put in the service notes that my vehicle was making a noise. When I arrived to the dealership at the pre-selected date and time, I was advised that it would be 3-4 days before a diagnostic could be run on my vehicle. I told the service advisor Alex that a phone call ahead of time would have been greatly appreciated so at least I was aware of the timeline prior to the arrival. She asked me if I made the appointment the day prior, I told her I have made the appointment almost 2 weeks ago online. But I was there at this point, so I left the car there. I ended up calling on Tuesday morning because I had not heard anything. Long story short I was told over the phone that they were going to run a test on the ac with dye to see what the issue is/was and that was going to be close to $800- now mind you this is to just diagnose, not fix the issue- theennnn Alex says oh wait the technician is saying that it's the ac compressor -- that is going to cost you $2675. At this point, I am disturbed because not only have I unexpectedly been with out my vehicle since Thursday (6 days), you all were going to charge me $800 for an almost diagnosis and then an additional $2675 to install a new compressor. Also, how does a part like that go bad on a 3 year old vehicle? I immediately refused the recommendation and said I would gladly pay the diagnostic fee. Once I picked up my vehicle and left, because I was so over this whole experience -- I read what was on the paper work and it said that the AC condensor needed to be replaced not the ac compressor. So I have to call back and find out which part is it? I got Alex on the phone and she said Oh yeah it is the condensor not the compressor. So you mean to tell me that the condensor price is $2675? It all did not sound right. I took my vehicle to a different repair shop and they told me I needed BOTH an ac compressor and a condensor. So needless to say, if I would have let Chevy repair my vehicle, I either would of had to shell out more money because I was misquoted and/or misdiagnosed. This is my second Chevrolet. I have loved the brand for a number of years. My husband and I going to be purchasing another vehicle in the next 3-6 months and were considering a (Traverse), but after this experience, we are definitely looking at other brands and dealerships.
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August 2024 by Erik Casas
Great experience! Great employees. Enjoyed my time I’ve been there. Would recommend.
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August 2024 by Abraham Saho
The service Manager who help me was wonderful she is the best
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August 2024 by ajax42tu
Keisha was great
