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February 2024 by Jerry W.
I canceled service on February 1st. Spectrum billed me for service for the entire month of February. They said "it is their policy to bill an entire month for the month of disconnection". I said it is my policy not to pay for service that is not received. They will not prorate the bill.......and they did not inform me when I disconnected the service that this is their policy. Just a bunch of crooks.
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January 2024 by Egypt H
Markis & Chantelle were the workers who helped me and not only were they patient and kind but they both helped strike up a great conversation. 10 out of 10
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January 2024 by Scott Andrews
Exceptional experience today, exchanging a modem and router. I scheduled an appointment last week and as I walked in I was warmly greeted by Chantelle.She took charge of my needs and the process took less than 10 minutes.Additionally, Chantelle explained the process of reconnecting and made sure I had everything I needed to get back to surfing the web.The other representatives, Dominique, Rick and Markis were very friendly and kind making my visit a delight.They even laughed at my lame dad jokes.The location is easy access for Atlanta Rd and there is ample parking nearby.Recommended
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December 2023 by Greg D.
They raised the price all awhile taking away two FX channels, if I'm getting less shouldn't I be paying less ??
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December 2023 by Corey Barnes
I don’t think I’ve ever had such a pleasant experience with an internet provider in my life! Upon arriving, I was kindly greeted by Ms. Chantelle Hampton. Without having to wait, Ms. Chantelle was so kind and courteous in assisting me to establish internet and wifi access. I was out of the store within minutes due to her proficient service. Ms. Chantelle was more than happy to assist me with all of my questions, and was so helpful in explaining all of the benefits I was eligible for with my new internet service. It was such a pleasure to receive such excellent service. Upon arriving home with my new equipment, I established a wifi connection in under ten minutes. Thank you Ms. Chantelle for the exceptional service provided at the Spectrum Store in the Smryna Village Green!
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December 2023 by snkrs pst
Have been using Spectrum WiFi for the longest now. Not sure what all the bad/negative reviews are about. The service is great, amazing, and pretty affordable. From long ago when I was on the 100Mbps plan, to now while on the 300Mbps plan. I do get the ACP Credit towards my account as well so that's a big help. Overall the Internet Service for my household is perfect. The amount of devices on the network simultaneously is handled very well with this WiFi. And boy is there a lot of devices in this household. I can stream any content seamlessly, flawlessly at any given moment. Whether it be Netflix, YouTube TV, YouTube, Hulu, Amazon Prime Video, and whether it be 4K UHD or lesser quality, this Internet loads it all up immediately. No buffering at all whatsoever, literally none. All devices have perfect connection to the WiFi at all times, all devices work flawlessly with the WiFi, & never have any connection issues, asides from weather related issues. This WiFi service has served me beyond well, and am far more than pleased with it up until this moment. I guarantee it. I'm not one to leave reviews but seeing all the negative reviews online made me want to leave my own genuine, and positive personal experience thus far with the service. 10/10 Highly Recommend
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November 2023 by Honest R.
Spectrum sucks. I WOULD GIVE ZERO STARS!! Internet is always down and as for the channels they provide (HALF OF THEM HAVE LOCKS ON IT) which means you have to pay extra, their fight with Disney did help as today channels 81, 82, 84, 70, 71, 60, 61, 21 are all missing on the Guide. Their internet totally sucks. I used to pay a lot lower on my bill. And now they have stupid reasons to charge more that don't make sense. Always trying to increase the bill every month with no real commitment on working on issues on their end. Keep your effin cable. I will cancel it.
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October 2023 by E B
I have literally waited 2 weeks for a replacement phone after calling customer service. Needless to say: I am not a happy Spectrum customer now. I went to the store to receive further assistance or other options. Gimal Evans was extremely patient & helpful. Disclaimer: the 4 stars are for his outstanding customer service: not for Spectrum as a whole.
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September 2023 by Barbara Alexander
Smyrna had terrible lightning storms. Technician who came to my home was very nice. Two TV'S and 2 cable boxes were fried. After getting a new TV discovered another cable box needed to be replaced. Initially the store was out of boxes due to the extensive electrical damage from storms. Store personnel let me know when they would receive more. They were very nice when I returned.
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September 2023 by David C
Made a special trip to the store at 6pm on a Saturday. Store hours say it is open until 8 PM, but it was closed with no explanation. Please update your hours so they are accurate.
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August 2023 by Jose Jimenez
Internet is horrible the signal go gone one a a month and they don't fix it but charge u a whole month worst internet ever save ur money
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August 2023 by tracy kendrick
My mother is an older women with vision problems and had had Spectrum for years but keep having problems with drop calls on the home phone line. She also had internet and cable with them no problem. She had had several technicians out to fix the problem but they could never get it fixed. Last August she decided to go with another company. Spectrum was supposed to cancel all services because again she went with someone else. My mom lives alone and doesn’t really have anyone checking on here bills and stuff but so we had sit up automatically and I realized back in June that they had been still taking that money out since last August of last year and they could see she had not been using the service but still charging her and they would not give any of her money back. Spectrum suck. She was looking at her statement but again she had several surgeries so her vision is really terrible now.
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July 2023 by Al Marks
We've had spectrum service for years now and though the service itself can be iffy this store specifically has always been great. It's always had great customer service and friendly faces. Best part is they are right down the street from my house!
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July 2023 by Corinne J.
Obnoxious robocalls from spectrum call centers. More than 10 a day. Have reported to charter headquarters. But it is truly turning me off to Spectrum and Charter. They provide an option to opt out but it is hogwash. This has been going on for months. Enough is enough. I truly have come to associate spectrum in the NEVER buy column.
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July 2023 by Abby Reed
So disappointed in Spectrum. We have been customers for YEARS. We run a small, family owned business. Spectrum internet goes completely down at least once a week, for HOURS. We have to shut our business down, send our whole team home, and stop any meetings, phone calls, or video calls in progress. It's so embarrassing to have such poor internet in front of clients. I've had numerous video meetings that had to be canceled because my video won't work. Spectrum sent out a tech that upgraded our equipment and a team to check the lines leading to our building. That was two months ago. Nothing has changed. This has cost us thousands of dollars and the rep I just spoke to credited our account $6. We will be canceling our service and going elsewhere. BUYER BEWARE!!
