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June 2024 by Scott
Great service
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May 2024 by Kenneisha Rosborough
Denzel is in for a rude awakening. I sent my brother to return my equipment since I am currently out of the country and this man refuse to help me. He stated he couldn't pull up my account information which I knew was a lie because the young lady my brother and I spoke with originally was able to pull it up just fine. He kept cutting me off, wasn't listening at and was just all around rude as hell and unprofessional. No one should be treated like that, especially when all they want to do is return equipment. You never know who knows you, so you should watch how you talk to people, it's all good. He'll be out of a job soon!
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May 2024 by Shari
I was happy it wasn't crowded!
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May 2024 by Jessie Williams
I was lie to advised that I would get 2 phone, and cell phone buy out my activation was to be $49.00 with $79.00 a monthly for 300mb internet speed included. Once I was transferred to verification the price and it changed too 3 lines $49.00 and $113.00 a month they took 2nd ours of my time to cancel my order and run a credit check for nothing!!?
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April 2024 by Jesse Fain
Legal robbery.
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April 2024 by Dylan Floyd
Called 5 times just to get a cable buried. 2 months later, same from each rep, apologies, etc. Still nothing. Any streaming service will be better. Will post options.
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April 2024 by Wendy Lockman
Great staff and service
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April 2024 by Nick Brown
Had my service since August of last year and honestly just trying to make it out of my lease. I've had to buy my own router because they're equipment doesn't split broadbands and loses connectivity at least 3x a week. When I first signed up I was told I was receiving a bundle bc that was the best available. Turns out I could have just opted into a gig speed 30-40 bucks but instead I was sold a package for double the price. Called today to try and have it checked, but one rep said yes we can do this, the other rep said yea I can help you but your bill will jump up another 30 bucks because you won't have the package. So a total of just shy of 130 for just internet?? Lol got it. I will speak terribly to everyone I know who is looking for service.
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April 2024 by Ronniey Martinez
Without a doubt the worst telephone service, I entered this store and no one was polite enough to say hello, there were 3 people behind the counter and it seemed like they were in their living room, I made 2 questions to which the lady responded automatically that I couldn't get an additional line in my plan, the attitude of the 2 gentlemen and the lady was absolutely carefree in doing their job, I understand that they are not happy with their job, but they should definitely dedicate themselves to something else other than interacting with other people. I WOULD NOT RECOMMEND ANYONE TO USE THIS COMPANY, I hope to be able to change companies as soon as possible!!!
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April 2024 by janine kurkowski
I moved and returned their router. They tried to charge me for the extra one showing in their system that I owned ?
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March 2024 by JordanTower
Horrible service always going out and horrible customer service. They don’t even know what’s going on with their own network and why it’s always out.
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March 2024 by Todd Bowen
2 Times went to a location in Smyrna Ga.store 1260 w spring st.to check about switching from one company to spectrum mobile phone service ,the sign on the door says open until 8;00 pm the web page also shows closes at 8;00 PM well the door was locked , no problem ,The next day i check the web sight a calendar was provided for appointments , so I made an appointment for 6;45 pm 3/14 we show up for the appointment 5 minutes early the door was unlocked we sit for a minute then an employee comes from a back room startled she angryly says we are closed ,you can tell she did want to help us ,we asked are we at the right location i guess she says but we are closed , my wife says why does it say you are open until 8;00 PM i dont she says . no apology no explanation no offer to help . we were told not to go this route by more than one friend , upgrade with the company you already use .No spectrum mobile for us .
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March 2024 by Edgar Trejo
Fix your hours.
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March 2024 by Dan in Alabama
Closed during open hours. Never bothers to update their Google page.
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March 2024 by Doug Bober
I went to the store tonight at 6:10pm, and found that they have new hours, closing most nights at 6:00pm, despite the fact that on Google their closing time is listed as 8:00pm every day except Sunday.
