PetSmart is a leading pet supply and services retailer that offers over 10,000 products in stores and online, catering to a wide variety of pets including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs, hamsters, and mice. Customers appreciate the convenience of online shopping with options for same-day pickup at local stores. Many locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. The pet hotel and grooming services are highly praised, with reviews highlighting positive experiences and attentive staff who remember pets' names and ensure they are happy during their stay. PetSmart’s training programs have also received high marks, especially for trainers like Lai Loni, who significantly improve dogs’ behavior and help owners learn effective communication techniques. Dogs enjoy attending classes and practicing new skills, showing noticeable progress in their behavior. The staff’s friendliness and professionalism vary. While many employees are helpful, some reviews mention unprofessional behavior from certain staff members, such as inappropriate comments at the front desk. The PetSmart Vet Clinic generally receives positive feedback for being welcoming, efficient, and clear in explaining procedures, with quick appointments and friendly veterinarians. Customers also value the cleanliness and organization of the stores, along with knowledgeable staff members who provide excellent service.
They were amazing , very patient and understanding got my baby on some meds and he felt better for just a little while
November 2025
Place is ok. Doesn't smell. Nice pet hotel and grooming. Sometimes doesn't have enough cashiers and often a wait but nice friendly staff.
October 2025
I used to shop for my dog, cats and bearded dragon. They all passed away in the last few years but I went in to see the cats for adoption today. They need volunteers and foster homes!!
