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December 2023 by Tracy John-Charles
Mike the front desk attendant was very personable and helpful. Went again on yesterday 12/22. Mike was consistently helpful and personable. He's been a much needed "angel" for me during this time as I am new to Georgia and have already been swindled by a mechanic at Meineke Austell location. Ladies beware!!!-- stay away from that Meineke location. See Mike at Meineke in Smyrna, Georgia. Store #2910.
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December 2023 by Jasmine Davis
Amazing, AMAZING team! Scheduled an appointment and was able to be seen the same day. Very friendly team and they successfully took care of my car issue in less than 30-45 minutes!The customer service I received, you just don’t get that level of attention and service any more especially from auto shops. Very thankful to the team that took care of me and I look forward to coming back for routine maintenance!
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December 2023 by Joe Winfield
Awesome customer service and accommodating. I had made an appointment at the wrong location and the service guy squeezed me in on a booked calendar. Walked to the shops near by thinking it would take a moment because of my error and before I went in the first store they were done!! Awesome ?? ??????
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December 2023 by Scott King
I presented the Meineke crew at South Cobb Dr with quite a challenge leaving the with a car that had not moved in ten years. All I can say is that they delivered!!!Over the course of a week they not only made the repairs but did an excellent job of keeping me informed of the progress.They were always friendly and courteous. I will definitely call upon this Meineke team should I need services again.
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November 2023 by Emanuel Holdman
Tyler offered great customer service! Brought a car I was interested in buying and he offered me the visual inspection without hassle & was speedy about it. Thanks a lot guys. The other lady was helpful and professional as well
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November 2023 by Britney Coleman
I wasn’t going to leave a review because my experience wasn’t great this time around as it normally is but since I got the review request 3x here goes... Haley needs to work on her customer service and problem solving skills when it comes to the scheduling of vehicles and have a better attitude when a potential and/or paying customer has questions about a service. Have a better attitude or put yourself in a position where you don’t have to interact with customers. Taylor (or Tyler) was very nice and able to answer every question I had about what they inspected on my car and that’s why I’m giving 3 stars instead of 1.Service: Oil change
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November 2023 by mike diggs
Tyler was great. He was a one man team with several customers and was working on cars as well. Knowledgeable, Polite and customer oriented. Get the man some help though!!
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October 2023 by Mary F. Turk
I really like how they diagnose your car first, then make recommendations as to what needs to be done now or in the future and allows you to select which services you want done now.Services: General repairs & maintenance
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October 2023 by Monica Calhoun
My car was towed to the Meineke Smyrna location for an alternator/battery replacement service. The staff and technician communicated very professionally and effectively! My vehicle service was prioritized for repair the very next day. I’ve always had a great experience with Meineke for my car care needs!Services: General repairs & maintenance
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October 2023 by Eben Fanijo
Bad experience with this place and i dont recommend for anyone. I told the mechanic my exhaust pipe was making weird noise because of dislocation. Only for them to recommend other unnecessary work and got me paid $600 without fixing the main issue on the car. I went back again to complain and then recommended another $132 of another work again on the car but thank God I hang around to see it. It only took them 5min to fix my car, just for them to realignthe exhaust. Lessons learned.
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September 2023 by Timothy Sullivan
The mechanics lied about work that needed to be done. And I still have the same exact issue I had when I brought my vehicle in after spending $500, If my check engine light was on when they gave me my car back and they're acting as if they have no clue what's going on.I do not recommend anyone use this repair shopService: A/C installation & repair
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September 2023 by ryan sheffield
Phenomenal service! I went in for an AC recharge, and upon recharging my system they noticed that my refrigerant was leaking out of the service port, so they drained it back out changed the port and recharged my system for me! I will definitely return for future repairs!
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August 2023 by Rachel T
I needed my AC charged and repaired, and the guys at this location did a great job. I'd like to give Tyler at the front desk a special shout out, as well. He was patient, kind, and very accommodating to my needs. Overall, I had a great experience here. Thanks, guys!Service: A/C installation & repair
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July 2023 by LVII
The oil change was completed in a timely manner. The sticker places in the window fell off before I reached home and the tire inflation problem was not resolved. I have to go now and get all four tires inflated properly. The technician was hurried and not detail like in previous visits. I won’t go there again.Service: General repairs & maintenance
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July 2023 by Joe Colley
I made an appointment for noon so that I could get my oil changed on my lunch break. I dropped the car off at 11:50am and was told it would take an hour and that I would get a text when it was finished. When it reached 1:15pm and I still had not received a text to say the work was complete, I returned to the shop for an update and noticed that my car was still where I had parked it. I was told at the desk that they were still working on it and would be done soon. When I pointed out the car had not moved since I dropped it off they acknowledged that they had not started work on it. By the time I they were done it was past 2pm and I had to reschedule several important client meetings. There was no apology, explanation or discount. Whilst I was there I witnessed another customer complaining (justifiably) about their work, and the manager completely dismissed him. I will be taking my business elsewhere in the future.
