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February 2023 by Jim Maximoff
Their service providers came and they had to fix lights. After finished everything was good but after they left turn off and we called them to come back then they checked it and told that panels broken down. Everything was because of their poor service and they dont have professionals . BE AWARE !!!
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February 2023 by Everlasting Party Décor
After my experience with this company I found on Thumbtack Pro… I wasn’t going to write about it but when I noticed the messages between the company and I were gone and I couldn’t find the link we made on the app, I decided to come to make a google review. Its crazy they’ve pulled the same unprofessionalism with other customers as I read the reviews. I paid for a service to replace all the outlets \u0026 switches in an older home. The service was for 2days that turned into an additional “8hrs of troubleshooting” and fixing something without my consent THAT resulted in charging me over a $1000 for a hourly rate NO ONE mentioned. So to my surprise I received a bill for 8hrs at $150 an hour (AGAIN I repeat, No one had the decency to inform me of the additional charges before i called them). The accommodation after several complaints and back\u0026forth, the charges were adjusted to half of the $150 BUT still a very disturbing experience to be in. I would NOT recommend this place of business - it is unethical to handle customer service in that manner.
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February 2023 by Ken Owens
This is not a very honest company, they do bait and switch tricks. They charged me 150 to come trouble shoot a breaker that keep tripping and showed up at 5:00 pm. They told me after 5 minutes that I just had to move a microwave from one side of counter to other!! That was the extent of visit. They did no investigating unless standing in my kitchen and me telling them what was going on is what they call trouble shooting. I had to show them my electrical box and ask all the question. The electrician Wayne even told me he hated to Cherie me but they make him do it to people. His words not mine. They told me the charge would go towards repair so since they didn’t do any work I asked about adding outlet and instead of doing work for cost of trip, they wanted to charge me another 175.00 to add outlet. I asked for this to go towards the repair and was denied. This is my 2nd attempt to do business with them and they alway make me regret it. Please beware. Every brother ain’t a brother.
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February 2023 by Dianna Reed
Great service! Arrived on time and installed two ceiling with lights.
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January 2023 by C Lavon
After my experience with this company I found on Thumbtack Pro… I wasn’t going to write about it but when I noticed the messages between the company and I were gone and I couldn’t find the link we made on the app, I decided to come to make a google review.Its crazy they’ve pulled the same unprofessionalism with other customers as I read the reviews. I paid for a service to replace all the outlets & switches in an older home. The service was for 2days that turned into an additional “8hrs of troubleshooting” and fixing something without my consent THAT resulted in charging me over a $1000 for a hourly rate NO ONE mentioned. So to my surprise I received a bill for 8hrs at $150 an hour (AGAIN I repeat, No one had the decency to inform me of the additional charges before i called them). The accommodation after several complaints and back&forth, the charges were adjusted to half of the $150 BUT still a very disturbing experience to be in. I would NOT recommend this place of business - it is unethical to handle customer service in that manner.Service: Electrical outlet & switch repair
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November 2022 by Palmela Cosby
Great service and professional electricians. I will definitely use them againService: Electrical outlet & switch repair
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November 2022 by Michelle Cox
Technician was friendly, knowledgeable. he gave me tips and shared information.Service: Light fixture installation
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September 2022 by Ne'kea
One of the most reasonable electricians I’ve been able to find. It was difficult to reach them in the beginning to schedule an appointment for an estimate but once we got ahold of someone on the phone there was no issues. They came out provided a quote, explained in detail what would be needed & IF Additional parts were needed an estimated cost or that we would be responsible for the cost of the part.The day of the appointment they arrived within their window and did have to leave once to get a part, overall we are very satisfied with their services. We had a 220v EV charger outlet installed (without charger station mounting) , they even patched up the wall after completion.
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September 2022 by Mindy Carter
Wayne was our electrician. He was very professional and did a great job at getting my ageing house up to code. I now request him for any electrical repairs/installations. They replaced the panel box & meter, installed outlets inside and outside, installed a flood light, put in wiring with connected fire alarms and much more. I highly recommend!Services: Electrical outlet & switch installation
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September 2022 by Andrea Fizer
Great service, prompt response and good pricing.Service: Electrical panel repair
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September 2022 by Google user
One of the most reasonable electricians I’ve been able to find. It was difficult to reach them in the beginning to schedule an appointment for an estimate but once we got ahold of someone on the phone there was no issues. They came out provided a quote, explained in detail what would be needed \u0026 IF Additional parts were needed an estimated cost or that we would be responsible for the cost of the part. The day of the appointment they arrived within their window and did have to leave once to get a part, overall we are very satisfied with their services. We had a 220v EV charger outlet installed (without charger station mounting) , they even patched up the wall after completion.
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August 2022 by Se'Dhare Bell
The reason I’m leaving this review is not due to the job getting done, it’s due to the company scamming my mother and I. My mother reached out to this company to come out to replace 3 outlets in our kitchen due to the power not working. On August 17th Wayne and his colleague came to repair the outlets, which come to find out, the gfi switch just needed to be pressed in. For some people that may not know the gfi switch is connected to one of the outlets, and it can sometimes be turn off if too much power is being used. The first thing they say is “don’t worry this is a common thing that happens alot. Instead of having to pay $245 now you’ll just have to pay $150.” Now as a customer I understand technically they did their job, however, based off that comment they know that they are getting over on their customers that aren’t that electrical savvy. When calling over the phone a common person with morals should ask the customer are they familiar with the gfi switch. Instead they are taking advantage of customers to technically stay they did work regardless of the labor charge of being $150. There was no diagnosis done, I understand during this time inflation is high but my mother and I did not take $150 out of their day considering they were only at my home for only 5 minutes, 3 minutes of which was pulling in and sitting in the driveway. After trying to question why are they are charging so much, my mother contacted them to which they said the $150 covered the gas and them pressing in the switch. So it was pretty much an easy pay day for them.Everybody doesn’t have reasonable morals, will never use again, buyer be aware!!Services: Electrical outlet & switch installation
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August 2022 by Maldora H.
I am so happy!!! The ceiling fan looks great! The technicians was thorough and knowledgable. We had several estimates from different electricians and non was as reasonable and knowledgable as Masters. I have a screen under my deck they explain how they would get through it to accomplish the work. After the work was completed the wire connected to fan was tucked away neatly and I couldn’t even tell where or how they worked through the screen it was seamless. The office manager was very nice and patient with me. She called and explained what needed to be done. The price she quoted was reasonable. Thank you so much! Masters Generator and Electrical has sold me for all of our future needs. Thank you!
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July 2022 by C.Matthew N.
Jeff went above and beyond on my 3 ring camera light install with additional outlet installs. I highly recommend him!
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April 2022 by Thomas Z.
Masters Generator and Electrical Service did an outstanding job installing my 22kw whole house generator and automatic transfer switch. In the process they also upgraded my breaker box to a 200 amp service. From the quote to the completed job, they are very professional, efficient, and courteous. Scheduling was easy and Gerald was great in working around my schedule. Everyone showed up as scheduled and ready to work. They responded quickly when I had questions, and provided excellent advice. Their prices are very competitive. As a very picky DIYer, I am extremely satisfied with their work. Masters Generator and Electrical Service is now my “go to” for all electrical needs, and I can I highly recommend them - "5 star" organization.