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February 2024 by Paris J.
I love coming to this Kroger. Not only does it have great produce regularly but i always receive amazing customer service. There's been times I've asked if they were out of certain things & they will go above & beyond to check everywhere they can to ensure i get the product im looking for if they have it & today, A very nice young lady named Andrea saw my toddler having a fit in the check out line, and she took him and his brother to go get a balloon while i finished checking out to calm him down. I appreciate you guys!
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September 2023 by Gregory T.
Such a weird store! Sure they have everything but workers are rude with no effort to be helpful. Not our preferred shopping.
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December 2022 by Adrienne l.
This review is about Kyrel, an excellent manager at the store and he should be recognized for his fine, quick and smart customer service. He is an asset to your company.....adrienne leeds
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December 2022 by Kiah R.
The largest Kroger in the immediate area but it isn't the best. The produce sometimes isn't the best, they can be out of stock very often with a lot of products that you need. The parking lot is large and they have a gas station at this location.
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September 2022 by Haron K.
I always liked this Kroger location when I used to live a bit down the road, even though it wasn't my usual Kroger of choice, since I also had a location that was actually much closer and more convenient to my house. Anyway... This Kroger location was always well lit and clean and I swear that it's MUCH bigger than a host of other Kroger locations across the counrty and definitely in the Metro Area, which subsequently means, that their offerings are a bit more expansive. It has a huge parking lot, but it's ALWAYS "On Tilt", as if they're giving away free food (Which they are NOT!!) As a general rule I loathe shopping, but since it's a "must" and I also prefer to do it myself, if I'm in the area and in need, I'll definitely step in.
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April 2022 by Kenji B.
Constantly have issues with grocery delivery. Items will be missing but we'll still be charged for them etc.
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February 2022 by Brandi L.
There were carts and wipes this time but the lines for check out resembled Black Friday lines. Barely any staff , self checkout screens and glass are filthy. I understand staff shortages and product availability but other stores have the same issue and aren't dirty like this and they can manage the lines of customers checking out.
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January 2022 by Amina M.
This Kroger location is so messy and dirty, all the food in the produce section is usually going bad the store is very disorganized always busy and always out of stock
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November 2021 by James J.
11PM is too early to close. You never have the products I need. Worst produce section of any grocery store in the area. Rude employees.
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July 2021 by Jessy R.
They are horrible can't clean nothing bathrooms are disgusting blood on sink in men's bathroom and dirty wet floor stinks in side most of the Time
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June 2021 by Nicole C.
Last night (6/28) around 8:30pm I went grocery shopping at the South Cobb Kroger as this was the only time I had available this week. I went to checkout around 10:00pm. I stood in line as there were a few people in front of me. By the time I got to the register the cashier working told me she was closed and go go to one of the self-checkouts. I was confused and upset as my cart was overflowing with groceries (I spent about $400). I asked to speak to a manager because I had entirely too many groceries to do self checkout. The young female "manager" repeated what the cashier told me. I explained that it was just too much and if someone could just ring me up I would bag. She went on to say they couldn't and that the self-checkout has different sizes to place my groceries. She had no sympathy for her me even after I told her I was pregnant and just needed help. This "managed" had the audacity to look at my belly! At this point I asked to speak to someone above her. I was extremely upset at this point because I shop here all the time. I'm practically at this store every single day because I'm always forgetting to purchase grocery items. She goes and talks to another manager (I'm guessing). After it looks like they're going back & fourth for a minute she comes back over and rudely says, "we'll do it as a courtesy." Then she points for me to move from register 15 to 14 while telling me she'll ring me up. As I go to move registers she tells me "no I'll ring you up on 15" and then walks off. As I'm unloading my groceries the previous cashier starts to ring me up. During this time the male manager (I'm guessing) walks over (I'm crying at this point - pregnancy hormones?) and says he's sorry. That it wasn't a big deal and not to be upset. He goes on to say they're understaffed and he's not sure why the cashier didn't place a cart in her lane so people would know it's closed. I kept trying to apologize to him because I felt really bad like I had done something wrong. He just keeps going on about how he doesn't even use self-checkout himself. There's never really sincere apology. Never one did he or the previous manager ring me up, but instead made the cashier do it. I am just in shock about what happened. I love Kroger! There's plenty of employees there who go above & beyond and that's why my husband & I keep coming back. However, I'm just so upset about last night! I've never been treated like that before. At this point, I'd make the farther drive to Publix.
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April 2021 by Ronald R.
Kroger's. Just venting. I do my best to stay away from Kroger's because it just doesn't feel clean. The last few times there has never been a cart available. The bin with wipes is all a mess with wipes laying all over the ground. When I go to Publix there is always a polite person offering me a clean, wiped down cart. I don't see how hard it is to do this
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November 2020 by Doug G.
This isn't your normal little neighborhood grocery spot, this is a behemoth of a store, literally one of the biggest and busiest in the Southeast! If Kroger offers a product or service, this particular location stocks and/or offers it! Situated on the corner of South Cobb and Concord(Spring) sits this Kroger location. The shopping center is clearly anchored by Kroger, but also features a Papa Johns, Chinese restaurant, Wing Stop, T-Mobile, pet store, bank and of course, McDonalds. Additionally, this location features a Kroger gas station. Parking - While plentiful, the parking lot is always at least 70% full, so be prepared to search and maybe walk a little bit. Little tip...the best and widest spots are the ones that line the center barrier/walk way directly in front of the doors. If you are lucky enough to snag one, you won at life on that particular day! In addition to having one of the most expansive inventories of any grocery store, this location also features a hot bar (chicken, sides), sandwich counter, sushi bar, olive bar, cheese bar, florist and a Starbucks...all in addition to the normal meat, deli and bakery counters. Just like many stores these days, they also offer the curbside option with around 8 spots located just to the left of the pharmacy drive thru lane. Service has always been solid and I have never had an issue. The only thing about service, is it can be slow due to the volume of people in the store at one time. But, that is expected to some extent at such a busy place. A few constant gripes about this location...The Customer Service desk - For being such a large store, may be one of the smallest counters and is poorly located right by the front door, and due to its size and fact that it is also the money center, there is a constant line that wraps into the aisles and in front of the door on occasion. Buggies/Carts - Always out inside, so make sure to grab you one from the lot on the way in, that is truly the only way to ensure you get one! Stock - While they carry just about anything you could imagine, being able to actually get your hands on it may be tough here as they are out of things a lot! All these issues honestly stem from how busy they are and how understaffed they appear to be at times. Overall, even with the staffing and business, this is my go-to Kroger and will be for as long as I am in this area!
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September 2020 by Kathryn S.
I've gotten Curbside Grocery Pickup at this location over 25 times and I love it. The online ordering process is easy and I don't have to risk going into a store during a horrific Pandemic. I'm so grateful Kroger provides this service. Unfortunately, this Kroger is always understaffed which is Corporate & Management's fault, not the employees. They have to work really hard. When you get your groceries, please smile and say thank you. (I've seen a few mean customers) I always leave $2 in the trunk. Let's face it, the workers are doing something you don't want to do. 1.) Getting a time slot is easy. 2.). Orders can be modified until 12 the night before. 3.). It usually takes 10-15 min for my groceries so I bring a book to read. 4.). Even if an item appears to be in-stock when ordering, it may be gone during your shopping time slot. Items are Not pulled for you at the time your order. 5.) Items are the same price as in the store. This is unlike Publix which charges more for each item. 6.) You get the sale price. Unlike Publix. 7.) There is No Pickup Fee. Unlike Publix. 8.) Be aware that items that were on sale when you ordered may not be on sale the day you pick up. Last day of the weekly sale is Tuesday. Kroger has new sale prices on Wednesday. 9.). You can indicate if substitutions are allowed or not when you order. --- Trade-offs --- 1.) Occasionally, I've gotten produce I would not have picked myself. Celery w/brown tops, overripe peaches, old potatoes, etc. It's annoying but doesn't happen often. 2.) I like the Meat better at Publix.
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August 2020 by Kay K.
Abandon all hope ye who shoppe here. It is the closest. It is the largest. It may be the cheapest (for a lot of items) but the service is definitely THE WORST. The staff is actually friendly enough but there are CLEARLY not enough of them. Shopping at 3 PM on a Thursday and there are only 2 lanes open. (I'm sorry, I'm not doing self-checkout with a giant cartload of groceries) I was waiting to pay for over 30 minutes. This is not a pandemic issue, it's a staffing issue. If you can afford it, go to Publix. ANY Publix. It's worth it to save your time and avoid the frustration. They tend to be better stocked as well. I have never waited longer than 10 minutes at a Publix. EVER. (well, maybe a hurricane)
