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“The store manager Bri was amazing! We came in to add 2 lines to an account and she was very patient with us while explaining the prices, promos, and trade ins! 10/10 would recommend this location if you’re looking for the best customer service!!”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
“Didn't get her name, but the lady to the right of Dominique was very friendly and genuinely was trying her best to help everyone with the flood of people that came in last minute.
She was multitasking like a pro -- mad respect! Thanks to the the staff at this location.”
“I had to do an emergency trade-in because my phone had water damage and I was pretty stressed out that I was going to lose all my data and then have to buy a new phone, but, by the grace of God, my phone did turn on enough to get data transferred. In the meantime, my associate Joy Williams was AMAZING. She was super supportive and definitely had my best interest in mind. Her attitude was upbeat and comforting and I very much trusted her to get me set up just in time for a long drive out of town. She helped me find an amazing deal and I couldn't be more thankful for how it all went down. Thank you, Joy!!”
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“Excellent service I received from Lili, she helped me with the two phone purchases I made today. He explained everything to us in great detail and was very kind in helping me transfer my information to the new phone.”