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January 2024 by Tristan Mills
Staff is always very helpful each time I come here and went above and beyond to help me cash a check compared to the other fifth third banks in the Atlanta/Metro Atlanta area. I needed a certain amount available for a car I was trying to get that day and if it wasn’t for them I would’ve had a hard time getting the cash I needed that day if not any of it at all. Every other location told me different info about the process and the two ladies there that day went through the proper channels and the right steps and did everything they could to make sure I got taken care of.
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September 2023 by Julie C.
I dont know why this place has 1 stars, maybe you guys had the wrong people. I called Latasha drumright with a problem over the phone and she told me we could handle It in person. When I came in person she had a letter printed for me ready to solve my problem. My situation ended up being complex so tasha and her manager (maybe lana) worked tirelessly for about an hour to come to a conclusion and help me with a smile. She never once complained and when I called another branch they could not figure It out like she did. She even talked to a lender for me and faxed something over on behalf of me. I will go to them from now on I recommend Tasha drumright and her manager!
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May 2023 by Kidra G.
The worst banking experience I've ever encountered. This branch particularly. The branch manager is very argumentative. (Myrlande Roumain) Instead of her trying to resolve the situation she kept trying to refer me to the customer service line. When this is my primary bank. None the less I did contact another branch and they were able to resolve the problem via phone. (Thank you) to that branch I've been without my card for 30 days and they were able have it sent express, no charge within two days.Oh Yeah Don't Ever Use The Drive Up Teller unless you have 20 mins to spare!
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March 2022 by Balaje Ramanikumar
Whenever I try to call customer service and I will be waiting for ages and hours and no one will ever pick up the call and I will be disconnecting the call after waiting for hours. Every time same thing happened with me. Seems this is what the agents want. They dont want speak to customer at all. Please add the call back option.
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February 2022 by Mitchel Baldwin
Worst experience with a manager. Will be going elsewhere.
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November 2020 by TheDarkKnightSB
I have a bank account at this location and for my needs, they have been fantastic. Staff always very friendly and helpful. Mobile app is great too.
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May 2020 by Cece G.
This particular Branch is full of liars....They keep you waiting for days and days and days for a simple answer. I suggest going to Upper class part of Cobb County.
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March 2019 by Elz Da Trucker
Made a deposit Feb 26 and I can't get it until march 6 that's ridiculous now I remember why I stuck with prepaid cards and chime soon as this money clears I'm getting outta this bank asap
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December 2018 by Jackie Hill
Dont like the policy here. I made a deposit on Sat cant get it until Tuesday morning. My own money smh. This is ridiculous. On top of it they dont want to print me a check. Opened a account only 5 days ago wont be sticking with them to much longer
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December 2018 by SIMON JAMES
Considered opening an account....however when you deposit a check on Saturday and you have no access to it until Tuesday in this day and time I'll definitely consider going elsewhere. The 80's is long gone.
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November 2018 by Nisha Dehi
Worse worse service..
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December 2016 by Walt Gay
Convenient
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March 2015 by Haseeb Naveed
They don't know anything.
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November 2012 by Bob 💲☎ðŸ’â“‚â™’ M
Friendly full service bank
