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February 2024 by Candace Garrett Daly
I stopped by to get some printing done. It was a last-minute creative idea for a loved one's memorial service. Jamila was so attentive and professional. She quickly found a perfect solution and gave me options to choose from. She handled the other customers and the telephone the same way. Plus, she was fast and efficient. Thanks, Jamila! You were a ray of sunshine for me today!
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January 2024 by Frank Harper
I want to tell you about Maya she is truly amazing extremely intelligent extremely kind extremely professional, I really do hope she's getting paid what she's worth cuz she is worth a lot I felt amazing leaving the store, the service I got was outstanding Maya is truly a blessing to your company please please take care of her. I had to send a vintage guitar to Mesa Arizona and Maya handled it like it belong to her she was truly amazing thank you Maya for making me feel so good about partying with the guitar you are truly a blessing.
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January 2024 by Outlaw
The Team were helpful and efficient.
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December 2023 by Nina Price
I came in and both employees in the store did not even make eye contact. The lady who barely helped me with glasses and braids had a horrible attitude and woke up on the wrong side of the bed. Hopefully a manager wasn’t working with her because they look like they both can use some coffee and training.
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October 2023 by Ivey Broughton
i’m not one to leave negative reviews but my last visit surely calls for one. i was not greeted by any of the individuals standing behind the counter. i was “assisted” by kevin who didn’t say a single word to me as i was returning a package. i had to bring myself to greet him in which he still did not acknowledge me. this location definitely won’t see me again.
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July 2023 by Justin Dukes
Everyone at this location greeted me with smiles! When you’re having a long work day, it’s always good to receive great customer service with an efficient process!Thank you team!
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June 2023 by jino looloo
These days it's so hard to find people with big smile in their face and willing to do their job and be pleasant when they help their costumers, I was very pleased with Mr marcus customer service today very helpful and sweet thank you for being very professional, knowledgeable and having a great attitude
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May 2023 by Mariah Johnson
Marian did an amazing job helping with my wedding invitations. I tried to modify them on my own which didn’t work then I went to staples and they were very dismissive and no help. Marian helped me pick the perfect paper and sizing. My guests are loving them!
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May 2023 by viv
Just came to pick up some documents I needed printed and the guy that helped me was really off putting and like he didn't want to help me, I felt awkward. Also my Receipt say Dallas Texas not Georgia
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May 2023 by Jessica R.
The employee acted like I was wasting their time and has no customer service skills the badge said trainer or something of that nature. I have a business account with FedEx and I'm not interested in doing business with you all again the fact I ask about the cheapest way to ship a package that was less then 1 pound and the employee had no clue and it seems I was charged allot for nothing. Worst experience!! And I will blog about my experiences because it was so not FedEx. Going to look into other ways to ship now. FedEx ground for less then a pound 23.89 is crazy when it is US to US address.
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April 2023 by Ms Shawn J
None of the reps were customer service savvy at all. No one spoke when customers entered, they all just look. I guess they were tired. Even lack personality upon taking my package.
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March 2023 by Jasmine Muse
I had to get a job printed while waiting for a nail appt. I paid for the service and told Mario that I would pick it up within an hour.He walked next door & delivered the package to me. He had such phenomenal customer service and was so helpful. FedEx please make sure he stays with your company bc now I will go nowhere else. It’s hard to find talent like his.
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March 2023 by Chasity A. Wells
I came to this location to return a package back to a vendor.I walked into the store, no one spoke at all nor smiled. I took the courtesy to speak hoping for a pleasant response.Instead, Mariah walked to the counter didn't say hello or greet with a warm tone. She simply said, I will take you over here.Mariah proceeded to tell me that I needed to purchase a box to return my items.Normally, I would have bought the box and kept going, however, this entire stores tone is terrible and could use new customer-oriented staff.
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February 2023 by Marty Gordon
A mixed bag of service. One male employee was very helpful one time. Next time, female employee was anything but helpful. Kept giving me attitude. Wouldn’t do what I said to do…had to do it her way. Her way was wrong. When she finally did it my way, it was right. Gave attitude the whole time.
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February 2023 by Jewel of TheKingdom
Yesterday I visited the store and it was my second time. I'm always nice and pleasant so I didn't understand why the young lady was giving me subliminal shade. I needed to print off a document instead of her telling me that it wouldn't print from Yahoo, she nor the "manager,, gave me the courtesy to tell me that. So I was charged 4$ for a computer I couldn't use. Prior to that I asked will I still be charged because I wasn't informed. The Assistant preceeded to say "we will see how that goes" That was very rude and childish. They were mean spirited towards me for no reason.I was being treated down right mean by the staff even DeMario when I asked for assistance from. Ashley said she's a manager sweetie you have no managerial skills at all y'all acted like y'all were in highschool and how old are we? I will be sending this complaint over to Customer Service.
