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January 2024 by Casey Carter
I have been long time customer of Cumberland animal clinic. My cats have seen Dr. Bailey for quite some time and I was hesitant about going this time knowing that she had left the practice. However, my cat and I had a wonderful experience with Dr. Graye. She has implemented some changes which allow for a more comfortable visit for the patients( cats and dogs ). She also worked really well with me in regards to my budget. She also took extra time to discuss with me a medication that one of my cats takes. I thought it was prescription and she explained that it was over the counter and even brought her phone into the room to show me where I could buy it online. I felt like that was well above and beyond what she needed to do. It was a great experience and we look forward to seeing her on our next visit with our other cat!P S. When she walked In the room, my cats tail shot straight up as a friendly gesture. Even he knew she's good people!
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November 2023 by M Hennum
I have been bringing my beloved pets here since about 2011ish and always loved the compassion and care they received here. The reason for my lower rating is that over the last couple of months while trying to figure out an issue with one of my dogs there is a high turnover of personnel, front and back office, so that I have to repeat everything over and over again each time I brought him in. They would tell me that there was a course of action for the next appointment and then at the next appointment a new person would see him and change the course of action for the next appointment, etc. To me this just felt like spend some more money. I feel like the compassion has left the practice since it is not the same people caring for your pets. When I called today to ask for records to be transferred to a new vet I got an ok and no question as to why we were leaving the practice after so many years. As a former medical practice manager I always wanted to hear why a patient was leaving so that I could see if there was anything we could do to retain them. After the phone call I just felt like they were like ok see you later.
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August 2023 by Michael Luoma
They do a GREAT job in taking care of my pup. The whole staff is great and I actually think Ozzie likes going to the vet because he loves everyone there!
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July 2023 by Juan Camilo Martinez
They have taken care of my pets here for now almost 7 years, the service from the front office to the Vets has always been great, even though we have had a couple of different Vets, The office is great and clean. They do not push services on you for your pets and explain your options in detail. Thank you!
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June 2023 by Chelsea Harmon
I take all 3 of my cats here and they are so great! We have an older cat who has to get blood work every 6 months and the techs do it in the exam room so I can stay with her. We were just there yesterday and they were so patient and sweet with her. I email them questions all the time and they are always so quick to answer me or send over a copy of something when I ask. Great customer service and they treat my babies like they would their own!
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June 2023 by Wendy Wasley
Cumberland Animal Clinic is wonderful! Everyone who works there is so positive, friendly and professional. I definitely feel that my cat is in great hands and is getting exceptional care. Thank you!!
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June 2023 by Gericka Proctor
Absolutely love the veterinarian. I had been taking my dogs here for the last yet. After some miscommunication over medication. I was told to take my business elsewhere after speaking with fustration about my pet. I emailed and got no response. I was denied access to speak with the vet after having an phone altercation with front desk lady after they told me some misinformation. No apology, no sense of care. This was about my pet and she took this matter personal. This place is a great place just has a bad apple. Thank you to all the people that were great to my pup.It’s not a great feeling to be dismissed as a customer. I really hope you were honest with the staff about that conversation.
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May 2023 by Veronica Nottelling
My usual vet was short staffed, so I was sent here to do routine dental work for my 11 year old schnauzer. They were super awesome in adjusting my dropoff time for the "surgery" since they were an hour away. They were very thorough with the cleaning and oral health check while she was under and very communicative about the process and costs (average) before and during the cleaning. The pickup went well and I'm overall happy with the results.
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May 2023 by Slim Renderos
Dr. Ramos and the staff are super nice and they made sure my dog Fendi felt welcomed and comfortable on our first visit. I did not like our old vet so I'm very happy to find Cumberland Animal Clinic. She made sure to answer all my questions and provided excellent customer service. Would def recommend you bring your pup here.
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May 2023 by Lesley Manzer
Honestly, my whole vibe I got from this Vet is that they were fishing for money the whole time. My sweet, well behaved 14 year old kitty has always behaved perfectly at the vet every single year since she was a baby. Well at this vet, they took her away to a back room and insisted on all these expensive tests that I knew were unnecessary. They came back to tell me that my cat (who has never bit anyone ever) had bit their “cat whisperer”. A cat whisperer have been my first red flag. THEN they send me home and tell me that they cannot continue the vet visit and reported my cat to animal control while her rabies shots from the prior year had not yet expired. I was forced to quarantine my sweet kitty for 10 days for something I know she didn’t do. They also charged me for gabapentin for her to use at the next vet visit after her quarantine, but heellll no. Not going back. I made an appointment for our old vet that is an hour and a half away and she was a perfect angel there, no gabapentin.
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May 2023 by Ben Sharenko
I've been taking my 2 cats here for around 10 years now. I have to specifically shout out Dr. Riemer for the excellent care she has provided my cat for the past 5 months. Thank you Dr. Riemer and all the staff at Cumberland Animal Clinic.
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April 2023 by Susan Smith
Thank you so much for the love and care of my dog puppet. It was so much a pleasure to have my baby in your hands. Would recommend to anyone this group of people. Thank you
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February 2023 by Jamie McLachlan
I saw them only once over Covid because it was hard to find appointments anywhere else for my cats. I didn’t get to go in so I’m not sure how well everything went inside, but the vet sent me a thorough email follow up and I was charged a reasonable rate. The vet also allowed me to send pictures of my cat’s paw when it looked weird, and he was able to assure me (at no cost) that it looked like a normal skin tag and that I didn’t need to bring him in unless I felt worried (which I appreciated a ton).
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January 2023 by Chelsea Dixon
I will never go anywhere else. I am always able to get an appointment when I need it. All of the staff have been great and Dr. Griff does a wonderful job explaining everything clearly so that I can give my dog the best care possible.
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January 2023 by K Lightsey
Caring and compassionate. Great care, good explanations, they help weigh cost and options prior to each test they recommend so you can make an informed decision about how to proceed. Great staff as well as doctors.