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February 2024 by Shadonya Northington
Not bad on access and cleanliness. So far confusingly advertised for free month. I don't see the free month as of yet. Ratings change, let's see how this goes.
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February 2024 by Nisi Moore
The manager was awesome!!!!! She made my move in seamless. She was very polite and went a step above!! I think her name was Lisa. Thank you so much for being so kind and helping me out !!!
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December 2023 by Alyce Keys
I have been utilizing cube smart as my storage facility since 7/12/23. From that day forward there have been constant issues. Firstly when I went in to sign my paperwork on a time crunch in between work, and I made the young lady aware that I had my own lock and she told me that I would need to return the green lock that was on the unit (not even mentioning to return the other lock that is usually sold or added to the unit cost). I told her that I wasn't moving into the unit until 7/28/23 and she never mentioned that I would be charged if I didn’t return the lock within 48hrs although I literally told her when I planned to move in. Two days later I get a voicemail from the same lady saying I was being charged a late fee for not returning the green lock. I hadn't even accessed the unit yet because I wasn't moving for another 2 weeks, Not to mention I brought my lock with me the day I signed my papers so why wouldn’t she say "ma'am you should put the lock on the unit now so you wont be charged because you only have 48hrs from TODAY!". The second issue occurred the week of my move when I found a puddle of water in my unit on the Monday 7/24. I called the manager and made them aware of the puddle and took pictures and put in a work request to have it fixed and prior to me moving in on that Friday 7/28. The day of move in my door code wouldn’t work, there was a sign on the door that the lady would be back at a specific time (we waited an hour and she never came back/30mins past time). I call corporate again to see if I can get another code. They provided a emergency door code that I had to use for 2 months because it was never fixed (I addressed this issue with the same young lady btw face to face when I came to check if the water issue was addressed, midweek). The third issue occurred 11/19 when I needed to access my unit to get some work items. Well, that didn't happen because there was a red lock on my unit enabling me from accessing it as if my account wasn't paid to date (they had just retrieved their payment on 11/12). I called corporate again explaining the issue. The woman was very understanding and stated that there was nothing mentioning the purpose of the lock on my unit so it must've been a mistake. I specifically asked to speak to the regional manager to resolve the matter. I was told that regional managers are required to call within 48hrs which would have been 11/21 and here it is 12/27, I never received a call from ANYONE within that time frame! I had to go purchase more work items the next day, when I should have been able to access my own. I called the store 4x on 11/20 and got no answer or returned call until that evening. I was called by the store manager again, who was very nice (but still no upper management) on 11/27 letting me know that the regional manager applied a $42 discount on my rent that I was notified a week earlier (via mail) was going up $42. So he basically discounted me the difference of what I was already paying every single month ON TIME! Must I mention the list of other issues that I've experienced such the door being stuck open for anyone to access the facility, the disgusting bathroom, two dolly’s for a 100+ unit facility (so imagine multiple people moving in on the same day), the elevator light the was broken (dark for two months), completely full humidity bags I keep and have to change monthly in my unit due to moisture (probably also due to the thermostat being kept on the highest temp listed in contract 80° in blazing summer temps and at the lowest in winter months). This has been by far the worse storage renting experience I have ever had and I don't plan on staying! I really hope they find some resolutions for the facility and customers like me who've had to suffer through these inconveniences and poor customer service. I would not recommend to anyone ever.
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December 2023 by Kai Khalifah
I was VERBALLY ASSAULTED! At this point just say the bathroom is for staff use only so no one will have to go through what I went through! I kindly asked the black female with the black skullcap and tiny braids to use the bathroom! She immediately got disrespectful stating that when she is not there NO ONE WILL BE USING THIS BATHROOM! I’m like okay! 3 minutes into using the restroom she starts banging on the door like a psychopath! She immediately lies and says someone else needed to go but I was the only person there! Then she goes on this rant about how people are keeping the bathroom nasty and washing dishes in the sink! I told her that it had absolutely nothing to do with me! But she continued her rant yelling and degrading me and belittling me! I’ve never seen her before in my life for her to be accusing me of these things! I had rented a storage unit since May and had been happy until this incident! I immediately moved out because customer service is extremely important to me and I didn’t do anything wrong to be treated in this manner! This incident occurred 11/13/2023 ~Sadasha Douglas
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November 2023 by Maleta Hilliard
This initial post is based on the service. I came in a few weeks prior while looking for a unit and was greeted by Lisa at the front desk. She answered all of my questions and took me to see all the sizes I needed to view to make a decision. She was patient and took the time to explain my options, requirements, and next steps.I came back a few weeks later to move in and was met with the same level of quality service.During both visits, the property was clean, as well as the halls and units I viewed.
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October 2023 by Victoria Raymond
Greetings! I was very pleased with the level of support I received from “ Lisa” who is at the center located in Georgia off of Atlanta rd. She was informative, pleasant and patient. She really took the time out to make my transition smooth. Thanks again!
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October 2023 by Ronnie Moncrief
I had a wonderful experience. Lisa was very nice, professional and patient with me. I found just what I needed at a reasonable price and would highly recommend.
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October 2023 by Rana Singleton
The customer service is terrible. They charged my card for a month that I no longer occupied the storage unit. No one ever answers at the store nor the store manager line. I went by and was promised the charge would be reversed and it was not. This has been going on for weeks now. I left several messages for the district manager, Debbie Kelly, and she also has not returned my calls. Even when I stopped by they were rude to other customers as well.
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October 2023 by Liz Lewis
Lisa is amazing, patient and very knowledgeable about the units! Thanks for great professional service!
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October 2023 by joe dauda
Roach and mold problems. I had to throw away some boxes
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August 2023 by JOANN BERNAT
Very Clean, 2 working elevators, convenient, super front desk employee, easy access.
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June 2023 by Body Essence By Dionne
The process was smooth and seamless and in a world of chaos (the move itself) I truly appreciated that!
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May 2023 by Wayna Taylor
The facility was clean and easily accessible. I rated a 9 instead of 10 (4 instead of 5) because there was rarely anyone there at the front desk, especially during the time I was vetting out storage facilities and which meant I made a couple of trips there to view the available units. However, the communication channels (800 number, and email), billing, and entry were great. So overall, the process from beginning to end would make me use this facility again should I need storage.
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March 2023 by Alex Lovato
I worked with Ashely Patterson to get a bigger Unit and she was very helpful. ??She made the process very easy and seamless. She was also able to answer any and all my questions. 10/10!
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February 2023 by Kammarah Perry
I am irritated. I had to call Corporate to get a call back because this location has staffing issues. So after sending a few emails, leaving a few messages and actually coming to this location today...which by the way is closed on Tuesdays and should have opened at 9:30 am but didn't open until maybe 1pm. I'm OVER IT.
