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January 2024 by Lin McCauley
They were friendly. They did many of the items on the list. They discovered a new problem so we will go back to have that taken care of and then the other items can get finished. This was a great first experience.
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January 2024 by Gail Goodman
Couldn't be happier with their work. Jeremy is a treasure.
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January 2024 by B Fox
I always get great service and honest answers from the team here. I leave feeling confident that the work was completed well and haven’t had any issues.
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September 2023 by Concerned Customer
This review stems from a deeply disappointing encounter with this establishment, recounted by a senior citizen who entrusted them with their car and ended up being shamelessly exploited through exorbitant charges for work they neither requested nor were informed of in advance. Unfortunately, this narrative mirrors countless others, with unjust fees for diagnostics, shop supplies, and unwarranted repairs becoming an all-too-common theme. Senior citizens often find themselves vulnerable to such establishments, fueled by fear that their vehicle may be ailing when a simple solution or replacement part would suffice. We're taking the initiative to share these distressing accounts with local news outlets, hoping they'll undertake an investigative exposé on this company. It's frequently the unsuspecting, including seniors, who fall prey to these exploitative practices. Our aim is to shed light on what truly transpires behind the closed bay doors of this automotive repair shop, bringing it to the attention of our community.
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September 2023 by Michael H.
I needed my brakes replaced and Infiniti dealership said it would be 350 for front and back -700 total. I thought that was a little high so I called around. We are new and town so I called my old mechanic in Gwinnett County and he quoted me less but didn't want to make the drive so I found Cooper Lake Car Care online. I set an appointment and the clerk wanted to know what the dealership quoted, which was weird but I told her and she said it would be significantly lower. Well I bring my car in Thursday night so they can't get started for my appointment at 8am. We'll time goes by I call 3pm still not done. They called me back and quoted me over 900. I asked for a breakdown in price considering they are significantly more expensive than my dealership and he says, "it's 200 for the wheel alignment, ugh gosh, it's too early to do math" ........Me: huh???? Jeremy also says he has 1 mechanic working on 3 cars, that's concerning considering he isn't focusing on the issue on each vehicle. Well I have to pass this business on my way to pick up my son so I pull up cause I see my vehicle in the parking lot. Well, you would never guess. My appointment was for 8am and at 4:30pm they haven't even started on my car but completed the wheel alignment on Thursday night which is crazy because we never spoke and I never gave consent to move forward with any repairs. Now I'm paying 200 for a wheel alignment that would've been included with my brake replacement with my dealership. DO NOT BRING YOU CAR HERE, TRUST ME YOUR DEALERSHIP IS CHEAPER AND HAS QUICKER SERVICE. 10 hrs for a brake replacement and wheel alignment is insane. Terrible service. First and last time here and I will NOT recommend any of my neighbors in our new subdivision to come here. What a rip off and waste of time.
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July 2023 by darlene kelly
I use them oil change and yes I used them for repair on my ford very friendly and honest people. Jimmy is very good to his customer
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June 2023 by Katheryn Gaskin
Good work,friendly workers.Take my vehicle all the time here
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April 2023 by Jonathan Gelnett
I work in construction and turning a wrench gives me a headache. Jeremy and his team fixed my work truck headache free. I was referred to them by my client who assured me they were the go to guys, did great work, and were honest. Tom was right! They had me fixed up promptly and were great to interact with. ?Services: Brakes
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March 2023 by Bailey Frankenberg
I needed to know if my car was safe to drive (and I drive to work) after the check engine light came on. I had an apt at a different shop, but called to see if this shop could do what I needed. This gentlemen was able to quickly do a basic check to see how urgent my issue was. He saved me a $160+ headache and two days lost work from the other place I made an apt. He gave me real advice that I felt was honest and I felt very taken care of. Thank you!
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February 2023 by BAMChick
Jeremy is always helpful and timely. The whole garage is helpful and takes the time to explain what's wrong with our cars and takes the time figure it out when other auto shops shrugged us off. Never going anywhere else!
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November 2022 by Brenda Snorton
Very nice people working there. Gets the work done quickly. Sometimes it can be a little more expensive than I want to pay. They do good work. Brenda S
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October 2022 by Christa Parrish
Jimmy is an honest and fair guy. He doesn’t play games and always tells me exactly what I need…nothing more. And Jeremy is very nice and always helpful. It’s always a pleasant experience when I bring my car for service, which is really important as a single woman who is responsible for the family car.
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October 2022 by Beverly
They are one of the best, at what they do. I would recommend them to anyone. I've never was dissatisfied.
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August 2022 by Angie lafferty
They do it all here!! Jimmy and his guys are the best around!! Always get great service and I know it’s done right.Services: Auto brake repair
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July 2022 by Amaris Wright
I don't leave a lot of google reviews but this one seems necessary. As a woman, I used to dread going to the mechanic. I always felt like I was being taken advantage of, and being charged way more than I should. I'm so thankful I stumbled upon Cooper Lake Chevron. They were straightforward with me from the beginning of the process, and kept me informed with exactly what was wrong with my car, as well as the total cost of repairs. Their prices are fair, and they don't add on any unnecessary services. Best mechanics I've ever used and they definitely have me as a customer for life!Services: Auto engine diagnostic
