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March 2024 by Deb McNeil
Chase Bank does not do well with communicating on a personal to person level via the telephone. No one answers their direct lines either. I do not have this problem with my credit union. It is really pitiful and frustrating as well.
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December 2023 by P V
If there was a ZERO-star rating, this branch would get it for lack of respect and service to all customers. I ordered checks from the branch teller a few months ago, the order arrived and was half the order, when I went to the branch to share the news, was told they are not responsible for the order and to call the 3rd party.LAURI HAMILTON GETS A ZERO FOR DOING ABSOLUTELY NOTHING TO HELP.When asked for manager was told no one is available. I will be closing my multiple accounts with Chase and moving to a bank that treats all people with Respect.
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November 2023 by Zach Bostrom
Have called multiple days at multiple times of the day no one ever picks up the phone. Had to physically go to the branch to have my question answered to which I was told they couldn't help me with ordering currency.
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July 2023 by JJ Z.
This is by FAR the worst bank I've ever been in , I came in last week for my appointment and they had to reschedule me because I came in a few minutes late .... So I come in today again ON TIME and the banker supposedly called out so now they can't take me today either . There's 5 staff members and only 1 of them is actually working . Besides the 2 that are behind the counter but the bank was empty so I didn't understand why they had 2 ppl behind the counter , anyways please don't go here unless you need to just stop at the atm . Unprofessional as hell and the brown skin dude acts like he's working and he's just sitting there scratching his a** .. terrible experience
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June 2023 by Denise Pittman
They just…suck. They put a hold on any deposits over 50 cents, never have a “licensed banker” on-site to open a new account (not that anyone really wants another account with Chase), and charge hefty fees for everything. But, they’re a bank (e.g. a leech) - off of us is how they live.
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June 2023 by J W
Branch manager Latif is bad business!
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June 2023 by Brittney Wade
Horrible bank
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May 2023 by Meena Pydimarla
Rood people mani counte rang ani question people rood
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May 2023 by Esther Toukam
Poor customer service. Don’t go there ! Waste of time.
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November 2022 by Haley Young
Staff response is bad
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October 2022 by Emily N.
i like Chase Bank but this location is the worst ever. ive had a private banking account for the last ten years. The location is under staffed and the private banker isn't friendly. I normally have to drive all the way to the Cumberland location to receive proper service.
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October 2022 by Nate C.
If I could give this bank a negative zero I can tell you that their polices have earned this ranking. Banks like these and the many other commercialized banking systems are the biggest PIMPS in the world. Case and point, you get a check from an account holder that has been banking with them for years... they wrote you a check (and I am not a member/account holder of this bank) and they want to charge a $10.00 fee! Let that sink in... they have billons of dollars that they invest account holders money. They make money off of this, like a TON of money. And then they turn around and want to charge a fee from their customers who walk in with checks to cash. Its GREED. And we allow it to happen. It could have been digested a little better but when they ask you how can they help and "policy" puts them in a position to take advantage of you- well that's a problem and the line needs to be drawn for future references
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August 2022 by j wink
Is sometimes a busy branch especially with the private client services but employees are nice and helpful
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August 2022 by Adrian M.
Friendly and great service. Terry was extremely helpful and helped me set up a checking account among other things. Glad I live close to this location.
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August 2022 by David Williams
Amazing banking service. Out of this world!!
