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February 2024 by Melvin Buchanan
Zac and the team took great care of me. The issue was minor but they communicated with the right people to take care of it with alacrity and care. Will definitely use them if I need help in the future.
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January 2024 by Rete Odom
I took my Tesla Model 3 in for some body work. I could not be happier with the service and price. The whole team was very nice. I could not recommend this establishment more!
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January 2024 by Justina Smith
Jake and his team are amazing! Parts was a challenge but out of their control. By far one of the friendliest, nicest body shops.
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November 2023 by Hal Addison
I had an incredible experience at Barrow. Took my 2023 Range Rover to them for body work, and they exceeded my expectations every step of the way. Communication was never an issue, and the ladies at the front desk were extremely efficient and knowledge pf their processes. They are true experts in their craft.
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November 2023 by Kaitlin Hegner
I went in for an estimate June and after many unreturned follow up emails and calls, they finally emailed me 60 days later letting me know that they were waiting for parts to come in. It is now the end of November and after many more follow up emails and calls I never heard another word. On one occasion after the parts had allegedly been ordered, I called and the woman at the front desk and she couldn’t even locate me or my vehicle in their system. Ultimately after waiting for months, we had our vehicle repaired elsewhere.
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November 2023 by Charles Richardson
Helpful and responsive at short notice and when other body shops dragged their feet. Went above and beyond to have vehicle towed and then repaired with genuine parts, not aftermarket. Would highly recommend this company. A big shout out to Mike Waldrop and Blake Barrow. Thanks to all. Great job.Service: Body & Trim
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November 2023 by Carter Pope
I had a great experience with them. Jake was very professional and answered all of my questions in a timely manner. Plus I asked him to do some extra stuff which he did not charge me for. I highly recommend them.
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October 2023 by Bob DeBusk
Four months it took to get my car repaired. It took that long because they tried to repair the entire vehicle instead of the side mirror and front bumper. Their initial estimate was $30k instead of the final repair cost of $6k. They tried to take advantage of the situation, and I paid the price. They waited 4 weeks to do anything about the estimate dispute until i showed up and asked about it.The repair work was great. It just took forever.
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September 2023 by Francis Ike
Barrow Automotive has given me the best experience I have ever had at a collision facility. On my intake of my car, I was able to meet Mr. Barrow and his son Brett. They were such a pleasure to talk with and were very informative with the process for me. They assured me they would take care of me throughout the process. Dave who handles their Audi vehicles was so knowledgable and taught me so much information as he was keeping me informed of the progress with the insurance company. Brett did an amazing job always reaching out and Informing me of what was going on and the timeline of my vehicle return. This was a high stress situation and man did the team at Barrow really show up. The ladies at the front desk are always a pleasure if I called or had to stop in with my many questions. The work they did on my car is absolutely flawless. I would highly recommend using them everytime! Thank you for all of your hardwork.
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July 2023 by Makayla L.
Barrow body shop was thorough, explained everything to me clearly and pointed out other things I should recommend to the insurance company. Jake was a lot of help, and the women at the front desk are always so pleasant. I am not a phone person so calling was not my point of contact. Jake was always responsive via email. I would recommend.
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July 2023 by Dauds World
Went in to get a quote for a fender bender. Drove 30 minutes to go here. People were cool. But I am still waiting a week later. I called and still have not gave any answer. Hate to give a 1 star. But I have to do it.
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June 2023 by Tawnya Nails
This company runs like a well-oiled machine. My thought was, if dealerships use them for repairs, they must be good. And they most certainly are!T. Nails
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May 2023 by Jasmine Hicks
While the work on my car is good, they simply do not keep you informed. I found myself having to continually email and call to get updates on my car. The entire time. I happened to check in 2 weeks after dropping my car off to find out no work had been done (outside of stripping the problem areas) bc my insurance had been unresponsive. Then my insurance said it was actually the shop wasn’t responsive. Either way no heads up had to find out on my own. My specific tech I would have to email 2+ times to get a response. I don’t fix cars for a living but I have to believe it’s not that difficult to send a weekly update. I went to Caliber collision shop in Fayetteville for my other vehicle and they literally texted me every 2 days with updates. So I know it can be done. I probably would have been better off going to Tesla but oh well. To summarize, work is good. So if you don’t mind being in the dark on updates then go with them.
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April 2023 by Stephon Thomas
I recently purchased a Tesla. I had no idea when I purchased it how difficult it would be to find a shop willing to work on it. I had to call around to multiple shops only to be told no before I connected with Barrow Body Shop. Emailed photos of my car and scheduled an appointment to bring it in. As someone who has had less than stellar experiences with auto shops, I have very low expectations. However, I was pleasantly surprised and very satisfied with the service I received. Jake took the time to look at my vehicle and offer empathetic advice. I did not feel like I was being “sold to” or pressured into wasting money. I felt like I received a sincere effort to assist. I truly appreciate the service I received.Service: Body & Trim
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March 2023 by Aiken Racing
What an absolute joke of a business. Good luck actually getting the owner to call you back. Waited 4 weeks on them to just order parts after bringing it in for them to inspect it. I have called countless times just to be told the owner isn’t available. This place will be out of business before 2024. Don’t waste your time or money here. Listen to the other reviews on Google. They weren’t lying. The only nice thing I have to say about the place is the receptionist was apologetic everytime I called apologizing for how embarrassing the place was for not being able to return one phone call.Service: Body & Trim
