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March 2024 by Shira Wildschut2
I needed an international certification for a cat and they were so incredibly helpful!! I stress very easy and they were so understanding about me being overdramatic? truly helpful, and especially thank you to Lauren, Amanda, and Dr. Greggs!
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February 2024 by Linda Shelton
Busy most of the time. They are professional and courteous.
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January 2024 by Nicole Reynolds
My dog is 11 and he has separation anxiety. I went for an exam and Bordetella vaccine. They try to sell you so prior to even examining the fur baby to see what may be a concern. They had him in the cage for hours and told me it’s only one doctor who was in surgery. This has me furious. I want my fur son to always feel safe and be comfortable especially in his old age. This totally went against that. I will drive 45 minutes away to another vet before I ever bring my fur son back to this place.
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January 2024 by Adrienn Marshall
My dog has been a Banfield member since I got him 9years ago.I recently moved to this area and I will say that this is the most INEFFICIENT location that I’ve ever been to.How does it take 40 minutes for me to DROP MY DOG OFF and pick him up. Their excuse is always that they had a lot of people checkin at the same time. So maybe stop overbooking if you can’t accommodate.Also, when I ask a question about medication, I would expect for the doctor to know the answer or at least go and get an answer. This is my last time coming to this location. I’d rather drive further than subject myself to this everrryyyy time.
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December 2023 by Sharon Osborne
Brutus was treated so well. I'm so glad I took him there. Also the cost was affordable especially for a large dog.
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October 2023 by Corey Clay
Efficient and quality pet care. Beyond superb customer service. Each time I call, my request are met with grace (I have called a lot due to my dog's ear infection Lol). They will even call to check on your animal after treatment and/or regular visits. I would recommend this location to anyone with pets.
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October 2023 by Foster Bass
DO NOT LET THEM TRIM YOUR DOGS NAILS! Victoria and the tall white dude: they were obviously inexperienced and could not tell body language of animals. They didn’t seem like they wanted to do it and Victoria had a “might as well” attitude about herself. They were very aggressive with handling my dog. He is very docile and manner-able. He was literally bucking out of their hands to get back to us. He was afraid the entire car ride home, I can tell he was muzzled because of the marks on his face. I don’t get why I couldn’t be there to help keep him calm during the process. He has never needed to be put on a table to get his nails trimmed. If they had wrestle him on the table like they said “they were being aggressive and hostile”. Animals have instincts, his instincts told him they were danger. Do not let them trim your dogs nails. Victoria was rude with my wife too until I stood up. Do not go here! Go to a better bansfield. Will not be coming back to this location.
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September 2023 by Jordan Berisford
An absolutely scam of a “vet”. Over priced for nothing and have tried to update my card on file multiple times and never goes through so they send payments to collections instead of trying to get an updated card on file correctly. They charge $800 to get a cat spayed or neutered.
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August 2023 by Aditya Paliwal
This is our dog's regular vet. Their optimum wellness plan is a good option. Sometimes the wait is too long even if you have an appointment.
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July 2023 by Asha E. P.
I literally JUST left this banfield location after TERRIBLE service and went across the street to the new petsmart vets who helped me and my dog immediately! I was in and out of Petsmart veterinary within 10min after Banfield kept my dog for over 5 hours today for a standard bordatello shot and didn't even give it her!!!! My poor dog was in a cage for 5 hours for no reason because of Banfield. I am cancelling my banfield account today because of this location. I've tried them enough times to know they are poorly managed and highly unorganized. Have a blessed day!
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June 2023 by Taneya Heath
So much love was shown to me and my puppy. I loved that her veterinarian came out and sat down and talked to me. Every single question I had was answered! I was a walk in and I was still taken care of in a timely manner. Great doctor and staff!
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June 2023 by Lynne M.
We brought our dog in for his first visit since moving to Georgia. The reception check in people were very friendly. The tech in our room was amazing with our dog and we loved the new vet. We had a really good experience here overall. The only drawback was a male Tech from the back came out and made negative comments to one of the people checking out customers It was very unprofessional to degrade another coworker in front of customersIf it wasn't for that we were very happy. We did come back a few weeks later for an urgent appointment and had amazing customer service. They also called to follow up the next day. Very happy with the love and care they showed our Chow Chow
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April 2023 by Don D.
Optimum Wellness Plans are manipulative and monopolizing. Although stated the plan is not insurance, they present the plan as if most, if not all cost will be covered under the monthly payments of the plan. Clearly from previous reviews and complaints their approach has not changed since I entered the plan two years ago. What's worse is they label the service under the plan and not explicitly state that it is a contract due to having to pay the remaining balance of the "plan" if choosing to cancel before the "plan's" end date. Furthermore, I am completely unaware of when I signed up for an auto-renewal of the plan. It seems you must opt-out of the auto-renewal instead of electing to opt-in. Lastly the plan can only be used at a Banfield Hospital. Due to rarely have I taken my dog to Banfield and not left with a bill of at least a hundred plus dollars, which leads me to believe not enough services are covered under my current, and most expensive plan. If I can only use the plan with Banfield and Banfield sets high prices for their services, I am getting a price reduction on overly priced services, products, and medicine. Getting a discount on marked up services, products, and medicine is not a discount, it is manipulation.Customers should be allowed cancel the "plan" without having to pay for future services they no longer want.
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March 2023 by G
My dog would possibly still be here if I would have took my dog to the one in Austell instead of this location. Back in November I came to this location because my baby had a ear infection and they gave my baby some medication and I also mentioned to the doctor that my dog had stopped eating and was loosing weight and they said it came with age and just keep a eye on it!!! Three months later I took my dog to the Austell location because she wasn’t eating again and they highly recommended a X-ray because her stomach was starting to get big and her body was loosing muscle and come to find out my dog had fluid in her abdomen and ended up having mass throughout on her liver and spleen but by then it was to late when this could have been looked at prior. My dog could not be saved and I got her a blood infusion to keep her here a little longer but I wish I would have went to the one in Austell back in November instead of Smyrna !! I miss my dog so much and money was never an issue if I was only aware of what was going on sooner surgery could have saved my baby !!!
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March 2023 by Jaynie D.
Dr. Marc was gracious, thorough and funny in caring for our cat.My brother passed three weeks ago and we inherited his beloved Stevie.I cannot say enough about the way Banfield on Cobb cared for us!Above and beyond!