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August 2023 by Robert M.
I took my car in to Costco tire department. I received 4 new tires. The customer service was amazing, and the wait time was very acceptable. Several months later, i developed a leak(dashboard warning). I took it back to Costco and they fixed it. Valve stem leaking. They fixed it free of charge. A month later, a different tire was leaking. They said they could not fix it, because it was worn. "You need a new tire". Hmmm. 2 out of 4 are leaking? I need a NEW tire? Why, why do you think its worn? I asked. Your alignment is off. ?? ALL other tires are fine? Do you think maybe because of the leak, the tire was worn? They would NOT fix the leak and told me I needed a new tire. SO. Just my theory. They did a SHOTTY JOB mounting the tires. (2 out of 4, 50%) leaking? Why do you think it was worn? Improper inflation. Why was it improperly inflated? Because of the leak. Why was it leaking? Improper mounting at Costco tire shop. PS.! DO NOT GO TO MAVIS. (thats another horror story).
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August 2023 by Kani K.
Roast beef sandwich - over-rated. For practically $10, you get a lot of day-old bread, with some condiments and barely any roast beef... of which is a cold sandwich (is there tax on cold items... hmmmm)... no chips... and no drink included. So basically, for lunch, I had an $8 lunch.
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May 2023 by Shenita J.
Unfortunately, this store does not have a wide variety of organic options. That forces me to go to other stores to find what I want, which is tiring. The oranges were absolutely, horrible. Bitter and huge. This is the season that fruit should be at its peak. In addition, the store is short on leafy veggies like fresh collard greens and the like. Of course, they carry spring lettuce, like every other store in our area. I asked a worker why they stopped carrying collards and he said the customer demand was low. Understandable. Great healthy options are in demand, nationwide and in the best interest of shoppers. I have been a customer of warehouse clubs for decades, but being an empty nester now, it's not worth it, especially since the products are of no true value to me. By not having a wide range of organic, healthy foods, Costco has lost me as a customer.
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March 2023 by Eric R.
Love me some Costco. Love the deals. Love their products. Love their staff. Love the prices. Love the hotdogs!
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February 2023 by James F.
We love to shop at Costco's. The Sharpsburg location is our go to local stop for everything. The reason why I cannot give it five stars is the service. This past year we have noticed that the new employees are loud, not as helpful and sometimes just rude. I don't know is it's the management or what. Examples: Employees avoiding customers when they need help in the aisles. Cashiers and middle management barking orders as loud as they can up front. Every time we go we notice the constant yelling. Employees hanging out together and complaining about hours or management in the middle of the store. Seen this multiple times. Sorry Costco but you can do better!
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January 2023 by Nailah D.
Costco is known for having the larger quantities and better deals, however some may beg the differ. This particular store is clean and well organized. Customer service is good, which makes shopping all the better!
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December 2022 by Alex D.
I mean, it's a Costco. I've been to this location many times and have never been disappointed. Food court's great and the gas prices are always good.
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December 2022 by Dustin D.
I've definitely been to better Costco stores. Actually, this one disappoints me quite a bit. Which hurts my to say, because we LOVE Costco. We've almost stopped going here, for several reasons. Truthfully, we're not huge SAM'S people, but lately SAM'S has been way better. Typically everything Costco does is done 110%, but as of recent, it's like they're checking out. Why is it that you get rid of all the good stuff? If it isn't broke, don't fix it. One example, the big hotdog buns. Why are you no longer carrying them? You still have the big hotdogs, but not the buns? That's a poor choice. Why would I buy one and not the other? Then, there are so many other things you discontinue, for no reason. There is something to be said about consistency, and Costco offers anything but that, as of late. The last thing I'll say is, why the heck will y'all not put in more shopping cart returns?! It's like playing the lottery to try and find one close enough. I'm not one to leave my buggy in the parking lot, but y'all challenge that. Every Costco I've ever been to has plenty of shopping cart returns, but not this one. So, as a result, people just dump their carts anywhere and everywhere. I noticed this sign... my guess is that lots of cars have been hit because people don't return their carts like they should. I can't blame them though. I don't wanna trek across the parking lot either. Stop trying to do 1,000,000 things ok, and instead focus on the 1,000 you can do really well. You have a great product, but lately it seems to be managed poorly. Your customer service is ON POINT, as usually. Now if the other parts of the store would catch up
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August 2022 by Lisa E.
Love this Costco! Parking lot is a bit crazy but if you don't go on a weekend it's usually pretty chill. The lines go by super fast and while my husband pays for everything I get us pizza and hot dogs. They might be short staffed right now bc there is usually a wait on food but of course there is since a hotdog and drink still only costs $1.50 I highly recommend this Costco!
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June 2022 by Stephanie H.
Costco needs no introduction and definitely not a hype man.... it stands on it's reputation. Great prices on quality, bulk items and I've always enjoyed their traveling road show vendors with unique and custom finds or even start-ups. I only put Costco gas in both my Jeep and my car and I've never had an issue, plus the gas is always cheaper than everywhere else. The wine selection is amazing and the meats and seafood are too quality. And when it's time to get new tires, I only come here. I'm at Costco several times a week, I really need to buy stock. Lol
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May 2022 by Tammy M.
I have been here multiple times and every time my prescription is not ready, even if it was dropped off days prior. Customer service is a hir or miss here it really depends on the person working. There is one young lady that is always extremely helpful and goes out of her way to be polite. However she is also the only one I ever see working both windows ,register and phone ive Seen her on multiple occasions being the only one in the pharmacy trying to do all 3 by herself. I believe her name is Melissa or something like that. I know she has worked at another pharmacy in the area before they opened because we have talked about the diffrence in pricing and she's always trying to help me get the lowest price. But having to wait on a prescription more then 3 days is a bit much that's is why I'm only giving it 3 star.
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May 2022 by Pronto P.
What's going on at Costco, before employees were polite, helpful, respectful but it's all going downhill and I'm noticing it more at this local Costco. Being a member for almost 20 years I was taken aback at the treatment I received. Despite having a receipt, I was still treated as though I was a thief. Talk about profiling without even first finding out what the issue is. I am so disappointed with Costco. I had purchased a tablet and the person who gave me the box gave me the box for the stylus and not the tablet yet on the box it was a photo of the tablet. So I could see how the mistake was made being that it was very busy. But when I went back to Customer Service I immediately informed them I got the wrong box and the rude employee working there gave me a stare down seriously only to tell me that we have many people stealing items so she would have to contact a manager to come and walk me to the back counter to figure out and investigate whether this item was in fact not stolen. I guess common sense would dictate that if I did steal the item I wouldn't be going to customer service in the first place! The bottom line was they realized it was a mistake on their part and ended up giving me the tablet. I spoke to the manager and told him about the type of treatment I received. He said very many people come to this Costco and they do steal so it is not his employees fault for assuming that I was a thief so to speak. I then realized this is how the employees are trained to assume everyone as a thief, fraud and a liar. So how can we expect good service from employees who think that all their customers are thieving scumbags.
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April 2022 by Luke W.
First time here! This is the city center of retail captivating an audience like a summer blockbuster with great street style quick food at fair prices, fun use of tasting stations around the store, and excessive inventory making for a bewilderment of needs verses wants. Us guys popped in quick for a big event mac n cheese stockpile which immediately turned into a museum style sample run of pizza and churro. It was a wonderful good time! I can see the appeal and reasons why Costco pulls a huge fanbase, quality store brand doing some incredible things better than anyone else like one ingredient peanut butter, excellent clothing brand, and ideal fix for family meals.
