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December 2023 by Khiana B.
update here it is 12/19/23 and this car has been in and out of the shop since i purchased the car 11/16. it has just recently gone to the shape 3 time for the same issue, now that shop is referring me to there other shop, the man replaced the throttle however the code showing up on the car is for the throttle. I have to pull over at least 4 times during my 37 min commute to work to cut my car off and on to get the car to accelerate. I was told today by atlanta autostar that they are waiting on management approval on what to do next umm fix the issue. mind you every time you take it too the shop they're are trying to charge you a deductible! this is absolutely ridiculous.. I have had to pay for several ubers too and from the shop, call out of work, take off, and constantly am late because the car cant drive 2 miles without the same issue. here it is 4 hours late and no one has gotten back to me about taking my car to get it fix. Just paid car note on 12/15 same day car was in the shop.it is extremely dangerous to have to drive a car that will randomly stop accelerating. Then some of the reps just rush you off the phone and have an attitude because your calling to tell them that the car you sold me is still having issues. Mind you ive been more than nice not raised my voice nothing!, can even get the car fixed for the same issue!! autozone said its the same code popping up on the computer that the mechanic more than likely didn't cut the sensor off since he put in a brand new throttle, tell them that. Well we are awaiting manager approval on what to do next. mind you I have told them this the last 3 times I had to take this car back to the shop! Well we are awaiting manager approval on what to do next well call you back once we hear something. its been 4 hours no word.
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November 2023 by Remade Sims
I went up here today. First time buyer. And got turned down. Wasn't gave a reason. But I thought I was going to get a car. They sounded so confident. I even had a down payment. But was even giving a chance. Thanks but no thanks
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November 2023 by Khiana Banks
Let me start with… Towana a complete sweetheart and made the experience smooth. I did not enjoy having to basically completely go through the process again once I came to pick up the car & wait almost 2 hours when I was just coming to pay remaining balance. That however wasnt towanas fault. Now the next following day yes less than 24 hours of having the car it is now being towed to the shop because the car won’t start. The people the car warranty is through are severely lacking. I had to contact them 3 different times. I’m upset to have just bought the car on the 16th and now here on the 17th I probably need a starter( already had battery tested it’s working fine) . They definitely get you in a car & towana was the best it just at what cost now I’m spending way more than expected to fix a car I just bought a day ago at 11/17 12:38pm.. 11/18 8 :06 pm update paid exactly $570.38 for starter.. too drive the car home not even 10 mins away.. hours later I pulled out my neighborhood legit just turned right car cut off wouldn’t move.., middle of a one lane road. Called the mechanic shop that just fixed the starter he immediately being to tell me about the lemon laws.. they had a worker from Their shop look at it. He’d had to keep using his jump bypass to just me to be able to get back into my neighborhood in safe location not in the middle of the road.now they’re saying it’s my alternator since it’s a new battery (tested & new starter again I paid $570.38 for just 11/17). Avoid this car place they will approve you but I’m already &570.38 plus my deposit on this car now it’s the alternator. They’ll approve you for a car that will basically work that day they sell you on the car has warranty ( that you pay out of pocket for have to be reimbursed). Towana was sweet said she bought 3 cars from here but…why is it it’s not 36 hrs now & I still can’t drive the car & having major issues &Of course they are so Conveniently not open On the weekends. What car place you know isn’t open on weekends.?! Think about it. 48 hrs no car that I can drive but I’m supposed to pay a note for on the 12/1. Avoid this place!!
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October 2023 by Ross Colomb
I bought a car there a month ago. Ran into an issue with the engine that was obviously done before I bought it. Ronnie was stand up and had it fixed for me. As with any used car do your diligence but I have to say the people up there are great and can be trusted
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October 2023 by Robyn LaToi
I really wanted to be able to leave a good review BUT I can’t. I got my car in May of 2023. Livonia was very nice and so were the other people in the office. I noticed that the tire indicator was on and I asked about the tire and was told they would see which one it was so that I could get it fix. Okay whatever…two weeks after getting the car, the check engine light comes on. I call and speak with a gentleman who asked me to bring it in. I took it up there the following day and of course the light was off and I was told that there wasn’t anything they could do became the light was off. A week or so later it was back on again. I spoke with my account rep Ms. Thomas smh she scheduled an appointment to have someone look at it. I was unable to make the appointment as my 3 year old was sick. By the time the car was making so much noise. I went and got an oil changed however the light was still on. I ended up taking the car to Advance Auto parts and was told I needed a cam shaft. I called back to Atlanta Auto, spoke with Ms. Thomas and told her what was going on. She scheduled me another appointment, I went to two different repair shops. The one that currently has my car is Car Care One. They advised that I needed a new engine. Wow! So the warranty company which is completely useless said that they needed documentation of an oil change. Well I misplaced my receipt and I had to go back to the place I got it from, they reprinted it however I was told it wasn’t sufficient enough and that I would be responsible for getting my car fixed. Blankstare…$5600….then Ms. Thomas says well we have a program where we can assist you with half…so that leaves me with paying $2800 on top of my car note right. This car is a straight up lemon! Not to mention I keep having to go back and forth about my payments. I continue to pay these people on time however they are missing my payments, AND when I’m suppose to get a call back about anything Ms. Thomas never communicates unless I call her and she is very nasty. I regret getting a car here! However when you are in need you have to do what you have to do. I would proceed with caution when getting a car from here.
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September 2023 by Myles Mason
Big thank you to Ms. Lovonia JacksonAnd RonnieThey both was professional and pleasant to work with.I got the vehicle I wanted and I'm pleased with my purchase.Everyone was nice and straight to the point.I recommend this place to get your vehicle from.
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September 2023 by Eric Gainey
The experience i had with Lavonia and Melaney grade A+ top tier...my transmission went out on my old car so the next day i took an uber went to to see them and they went above and beyond to make sure i left in a great car. They get you in and out in a timely manner the process is so quick if you are in need of a great car go see them they are great people you get what your money is worth
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September 2023 by Pamela Baker
I highly recommend Atlanta auto star. Ms. Lovonia Jackson and Mr. Ronnie did their big one. I came in told them my situation and they got me approved within minutes. Great customer service and ready to extend nothing but the best service to their customers.
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September 2023 by wade Bailey
This is a wonderful place to do business. Great staff, Mel is awesome! She walked me through the whole process, got me approved and put me in the auto of my choice. It was comfortable and easy to do business there. I will go back and you should go whenever you need a good used auto.
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July 2023 by Kemiyah Ridley
Ms. Lovonia was very polite and courteous. She was very candid about the inventory at hand, she went over and beyond to make sure I understood the process. Also the team was great and Mr. Ronnie also provided me great assurance and explained my contract.
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June 2023 by Stella Stone
I'm a very satisfied customer!! The entire deal was a breeze. I drove up and searched the lot, found what I wanted and got it!! Shawn Porter was AWESOME!! I highly recommend Atlanta Auto Star!!
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June 2023 by Cornelius Wilson
Look!I promise I was almost out of hope. Repo on my record/bankruptcy, denied by dealership after dealership. But Atlanta Autostar came thru in the clutch.Lovonia was extremely kind and encouraging. She was patient and determined to complete the deal for me.I truly recommend them to anybody.
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June 2023 by Star king
I was in need of a car and was at my breaking point, every car dealers was promising me they would get me in a car but when I got there it was always a NO! But Mel called me one day and guaranteed me she could get me in a car and of course I didn’t believe her because of the hard time I had with other car dealers. But when I tell you how professional and empathetic she was to my situation and didn’t force me in just anything to make a sale was comforting. So it safe to say I walked out as she promised with a car that I love! So if you looking for a car and have some challenges Mel and Atlanta Auto Star is a great place to look for a car! Thank you Mel you are truly a life saver!
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May 2023 by kamisha carson
What happened to the peopleWho sold me the car? I am 7 months away from paying this vehicle off with not 1 missed payment- life happens to me one time and they will talk to you as if you’ve been a deadbeat your whole life! Communicating, asking for only 3 days extension, accepting any late fees means absolutely nothing! I have never worked with a company like this before and thank God I am not in a situation to do so again. Please work on your credit and go to a major dealership where they will treat you with respect and not look at you like a second chance dirtbag. The car is not even that great.
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April 2023 by CHYNA RENAE
Left with a car within 3 hrs!They were so down to earth and professional. No hold ups or misleading information. I was terrified that my small down payment would be a waste of time but Thanks Ms. Laconia like lasagna lol and Mr. Ronnie IM APPROVED AND RIDING thank you all AutoStar acceptance
