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February 2024 by Deneasha Chambers
I have tried Three! Times since December 2023 to get my services installed and I haven’t had a technician come out Yet!!! Today 02/01 a technician came out one hour and thirty minutes after the two hour appointment window ( 8am-10am) when I left for my doctors appointment so I’m trying to see what time was the appointment before mine for him to be late because from what I was told I was his first appointment but I wasn’t treated as one ( am I not priority to Xfinity) I also confirmed this appointment the day before. They rescheduled it to 1-3 knowing I was at my appointment ???? I rushed home and again the technician was gone ??♀️??♀️??♀️ and I have cameras so I have evidence of our chat about me coming but he left ( at this point he came early and I told him that but he told me he’ll be here ( that was a lie)Xfinity if you don’t want my service just say that
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January 2024 by Charles Whitlock
I arrived at the store on E Victory earlier today after having waiting over 2 weeks for a wireless cable box to be delivered to our home. Only to be directed to drive to Savannah from Guyton to retrieve our box. After speaking with one of the Reps( I won’t say his name) he produced ne with a box that was much larger than I’d expect to be wireless. I was assured by him that it was. Much to our dismay & waste after conversing with the TECH DEPT that it wasn’t wireless & was given the wrong box! Regardless of the ill training & service by xfinity we have to now waste another day & gas to return this box & hopefully get the right one! I’m quite saddened by the company’s inefficiency in its customer service!
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January 2024 by Chaewoo Nam
The store service was perfect.In particular, Samantha, a service representative, did her best from the beginning to the end of the consultation, and I was moved by her service. This improved the trust and image of xfinity.Her service was perfect!
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January 2024 by Adam Simonitch
They will raise your monthly bill. And they will not warn you. Scummy business practice with no moral backbone. Evil corporations will be the end of the middle class.Support any other internet provider please.Some great company’s include Hargray or Clearwave Fiber
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January 2024 by Justin Taylor
Great service!!!
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January 2024 by Elizabeth Bruin
The employees here are well versed in all of the services Xfinity offers. I come here often to upgrade, change, or modify my services and every single time they exceed my expectations! I tell all of my family and friends to come to this location and speak with Jamal, Truit, Craig, Sam, or Jasmine and they will be very happy with their customer service.
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January 2024 by Elaysa L.
If you have tons of time to waste I have the perfect recommendation. Just try resolving an account issue with Comcast! You will be sure to spend hours on hold, transferred, placed on hold a few more times, hung up, rerouted through the automated system after you have already spoken with countless representatives only to be assured that your service has been restored. But wait, it gets better.... you get to wake up the next day only to repeat this process all over again. For days on end with no end in sight.
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December 2023 by Xavier E.
Probably one of the worst customer services I've gotten around the country in regard to wifi services. My wifi has had issues since I moved here a year ago and it took about 5 separate phone calls and 1 walk in to get a specialist out there, just to tell me what I already knew about our wifi box being faulty. Then they scheduled a mechanic to come out that rescheduled twice and then ended up not being able to fix the issue. Then I filed a complaint on a public site where they responded to it saying they were "so sorry" about it on the public forum and that they would reach out to me separately. Then never did. So I've just had to live intermittent connection every so often the last year. Also I've had more wifi outages here than anywhere else. Unfortunately they're the only company that offers speeds I need in this area. Not worth the money but no other options.
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December 2023 by Aleksandr Kovalenko
Jada was great! Very knowledgeable and professional. Pleased with the service.
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November 2023 by Pam Porter
Alvin- from the front door thru the entire process of getting a new phone- the service, care and professionalism was more than 10 stars. Absolutely knew what he was doing, no hard sale yet the product speaks for itself…. Both my son and I are still talking about Alvin and how easy it was working with him. Wow!!!! Thank you Alvin!!
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November 2023 by Global Pigeon
Always helpful staff, with minimal wait times.
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November 2023 by CJ Angel
Jamal and Craig were very helpful and professional when we were in a pinch.
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November 2023 by Don Harris
Over priced
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November 2023 by Bristal Bowley
Fast and easy
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November 2023 by karl lammert
Ordered a cable/ wifi package and was told cost and confirmation was at this storw. Got home package was not what was contracted for and I was gi en no notice. The online app. Is awful if you need to speak with a person.