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June 2024 by Shaughn O'Connor
Absolute bull no help
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June 2024 by Chris McMahon
I had a problem with my home service that was resolved promptly by the in store team.
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June 2024 by Savmitch1
Excellent service, very clean.
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June 2024 by Stephanie Evans
Just found out I have a 230.00 charge for cancelling service. I've been doing paperless billing for almost two years, we cancelled for a better and cheaper service two and a half months ago and I just received the bill in the mail. You wouldn't have to charge a cancellation fee if you provided a good service at a reasonable price. Will never suggest to anyone.
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May 2024 by Roneka Gains
Great staff!
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May 2024 by Miguel García
Very good excellent service
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May 2024 by Sara Ann
I got in and out of the store in less than 5 minutes. Which is a blessing unto itself. And the people there were really nice. It had been a long day.
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May 2024 by Rachael Filarski
Shay was a big help!
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April 2024 by Joyce Chisholm
Great customer service
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April 2024 by Miguel Angel Cabezas Quiñones
Terrible service, they charged me money on my credit card on a cancel Acount and is a very frustrating process for try to reverse that amount. Never set autopay process with them. The service is so bad. Communication by phone or chat is worse. Please be far away of this company at all cost.
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March 2024 by Linder Dixon
The associate we're friendly,as well as knowledgeable in reference to all of the products in reference to infinity She took the time to explain to me the different phone plans as well as phones.I like their service.Thank You Infinity...Mrs.Linder Dixon
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March 2024 by Reed Ehrhardt
My wife and I needed to see up new internet service for our home. We came in 15 minutes before closing time and Samantha was able to get us hooked up and ready to go! She was very kind and thorough with the whole process.
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March 2024 by Dametria
I received an email on february 23,2024 stating that my mobile service would be deactivated due to no non-payment. I have been having problems with Xfinity mobile since November when they reverse my payments from the ACP program. Due to them allowing someone to get phone service in another state without verifying whether or not it was me. I reapplied for the program i got approved. i contacted Xfinity to apply my benefits.They were applied to my Wi-Fi but not to my mobile service. On february 24,2024. The very next day the Service agent decided to Deactivate my account And send it to collections, Xfinity policy says that after your phone has been deactivated you have up to four days to reactivate your phone before sending it to collections And now Xfinity Is telling me that I cannot Activate my account because it has been sent to collections. Which they have done before time they violated the policy And now they want me to pay the full balance for the devices as well as my monthly payments and that's not fair. I wouldn't advise anyone to switch their mobile Companies to Xfinity. Stay where you are. It's a lot cheaper. I was paying 80 at Boost Mobile for two lines. And i was told that i had enough credits on my Xfinity account to get two new free phones, Galaxy Flip Z phones. He lied, and I went from paying $80 a month to $144 a month. If I knew that, I would have never agreed to the contract. They also told me that i would receive a hundred dollars for each phone that was switched over to their company they never gave it to me. Xfinity has lied to me since I switched to Xfinity mobile. The customer service agent Needy to be fired But they're not going to do that I literally spoke to 13 agents that day I have no idea on what agent decided to close out my account simply because they did not agree to our chat what Xfinity. Every time I go in to pay my bill it says I have a past due balance of $488 to restore my service Xfinity will not allow me to do to their agent send in my account to collections within 24 hours of me receiving the email that I still had opportunity to turn back on my phone
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February 2024 by Kaelyn Butler
Fast & friendly service. Craig was awesome! :)
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February 2024 by Tracy Fraizer
The level of ineptitude is so strong with this company that I’m not even sure where to start! Should I start with the terrible Wifi service that never performs at the rate I pay for? Should I mention the horrible experience every time I try to reach customer service? Should I talk about the outrageously high rates? I could mention that, but I guess the straw that broke the camels back is the bill I received today for “early termination fees f services”. My mother died, and we cancelled her service. I returned the equipment and asked if I needed to provide a death certificate. I was told no, and that there would be no additional charges. Well, the bill comes for $100.00. I called the “customer service” line, and was told that they will not waive the fee. I was told to take her death certificate to the store, and ask them to stand behind what I was told when I surrendered the equipment. So, there goes another hour of my life to avoid paying a fee I was told I wouldn’t be charged. This is quite possibly the worst example of corporate greed I’ve ever experienced. Unreal Xfinity, just unreal.
