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November 2023 by Gary Humphrey
Left another carrier in March to come to Xfinity, because they offered more options for what I was looking for as a consumer. Offered great customer service, and support when needed and overall was happy with mine decision.However, as of today I’m considering going to another carrier based on customer service negligence not only with a representative with the supervisor. A data service for my iPad that I was billed for was never given to me for months and I did not realize it because I was using Wi-Fi, was not credited to my account or funds returned because they said I did not report it sooner?!?! Was stated that their policy would not let them credit my account for service is not reported sooner. The only way that I knew about it. Was because I had a question about my bill. I am ready to return everything, and go to a different carrier based on principle alone. Not a happy customer currently.
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November 2023 by Skip Tingley
I don't know how anyone cannot give this store 5 stars. It is run professionally and efficiently. Mr. Stinnett Smith was outstanding! He handled my questions with patience and politeness. That was a challenge being that I am a total idiot when it comes to anything electronic. Lol. Good job folks.
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November 2023 by Debra Smith
From the time I walked through door, first class service, my sales consultant Stennett Smith was very professional and knowledgeable, would recommend this store by far,thanks again!
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November 2023 by Global Pigeon
This is one of the worst locations to go to. You will always wait for 30-45 minutes to be helped. Go to the Victory location. I’ve never had to wait more than 15 minutes for help.
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October 2023 by Loki Bullard
Intentionally throttles your home internet from 10AM to 7pm, everyday if you live RICHMOND HILL AREAS. Enjoyed this nonsense for 4 years. So happy they can't manage their own grid.
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October 2023 by Christopher Dagons
Great experience being there today. And a Big thanks to Leeza Tucker, she was a great help to me. And she's beautiful ?
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September 2023 by Precious Hall
Xfinity will cut your internet off and you can’t correspond with them at all, but once you pay your bill..you can talk to them just to have them try to upsale to you. Worst customer service to do such a thing! I set up a payment arrangement and they turned my internet off 3 days before it was due. How is that possible?
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August 2023 by MajrPayne NurAss
Technician #9070 did an outstanding job when he arrived at my residence. I told him we had good connection on the inside . He checked the pole and proceeded to replace the outside wiring for the cable and internet. And almost a week later there has been no problems. The past 2 techs that came out,all they did was hold a phone up and say everything is fine. Tech #9070 knew exactly what to do and wasn't afraid of hard work. Thank You.
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August 2023 by Jeff Harwood
I've had xfinity internet for two years. 163 a month. I switched to AT&T for 80 and that's fiber. My internet is amazingly faster than xfinity for half the price. Lastly when I called xfinity to cancel service they took four days to do that, we all know that can be done in a minute. Then they withdrew a full months payment knowing they weren't due that much money. Now I had to go through the trouble of getting a refund back. Poor business all the way around in my opinion. Do yourself a favor and stay away from xfinity.
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August 2023 by Helo Goblin
I praise the gentleman with the wierd looking glasses because I just heard him get cursed out for something out of his control by a d.bag I have no problems when I come here though these guys need a raise
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June 2023 by Michael Wright
My wife went into the store to return 4 out of the 7 TV boxes that we had. The guy disconnected the entire TV service without confirming if we are still keeping the service. Please properly train your reps. I spent hours on the phone with customer service trying to reactivate my TV service very frustrating.
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June 2023 by Nima Pishva
Jevon helped me 10 seconds after I walked into the store to set up my wifi. All was done in 15-20min. No complaints
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May 2023 by Megan barrow
I wish I could give them a negative stars. Over-priced. Terrible customer service. The 2 hour appointment window is a joke, had a 10-12 "window" and someone finally showed up about 3pm. Technician Charles B. at the Savannah location steals from customers, no telling what he has taken from his landing customers. I do not recommend Xfinity. Terrible company with absolutely no values. Worst company I have ever dealt with
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May 2023 by Juan Townsend
Got Xfinity 2 yrs ago. They just charged My account twice this month on the 3 rd and, the 17th Then Charged Me another $181 for next month. Said I had a past due bill + $70 late fee + next month bill put together . I've never missed a payment. Have bank statements to prove it . No one will answer the phone
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May 2023 by Michael Bonomini
If I could give them less stars I would. Customer service is a palling, reliability, and maintenance is unheard of. this has been laying exposed for well over a year and no one seems to know how to put it in the ground.
