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November 2024 by cherie gresham
All went ok til I finished the computer meeting. I stood waiting for help in completing the remainder of my business, but every staff member walked by me like I didn't exist, even the gentleman that greeted me to begin with. I'm really disappointed in their customer service... Guess it really is time to move my mobile service
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November 2024 by dominique elliott
In what can only be described as a masterclass in corporate incompetence, I spent four precious afternoons of my life—afternoons I'll never get back—trying to establish service. You know something's wrong when you find yourself thinking, "You know what? That time I spent three hours in line at a French bank wasn't so bad after all."
Xfinity's approach to appointments is refreshingly avant-garde. While most companies stick to the conventional notion that appointments are times when people actually do show up, Xfinity boldly challenges this paradigm. Two no-show appointments later, I began to suspect their employees might be quantum particles.
The crown jewel of this kafka-esque experience was their virtual assistant system. Picture, if you will, having a conversation with a chatbot that has the emotional intelligence of a sock drawer and the problem-solving skills of a drunk amnesiac. Each interaction felt like trying to explain calculus to a house plant—technically possible, but ultimately futile.
The true innovation here is how Xfinity has managed to automate disappointment. Their virtual assistants have perfected the art of spewing out gibberish with impressive consistency.
In conclusion, if you've ever thought to yourself, "I have too much free time and not enough existential dread," I highly recommend giving Xfinity a call.
Also: FCC complaint line can be found at FCC.gov/complaints.
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October 2024 by DANIEL CHEN
I went to the store and a staff member had a very bad attitude, not even as polite as the virtual customer service on the website. Wasted an hour and still didn't solve the problem. I don't want to use xfinity internet plan anymore.
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October 2024 by Joni Shortt
My husband passed away and was the primary person. I now have been down there twice and they still can't change it over. First time they took everything copied it . For a month there was a service ticket that was eventually closed. Nothing was done. I went in the second time. They wanted the death certificate again which I did not bring this time. They said I could upload it and they would email the link. No email and no link. I did ask them if I didn't get the link what then and they said I would need to bring it in. I told them I would like what they are telling me in writing. They said it was on the website. My question is did any of them read what was suppose to be done? Oh and the cell phone service you are pushing. You've got to be kidding. I am now looking for other internet services and will work out the TV. No wonder you can't call them directly.
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October 2024 by Kristin Boros
UPDATE: The day we cancel xfinity services we get the notification thwre will be service today... imagine that ?? so over these big companys with their trash service and customer service!!
Absolute garbage, won't even let calls, or chats go through after the storm. A week with no service, I've seen ONE xfinity truck 35miles from my home. Some people work from home lets get it together!!!!
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October 2024 by Donald “shadow1002003” Rice
Yall phone system sucks
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October 2024 by Jennifer Shevokas
I have a cable down. It is across a roadway. It was knocked down by public works. I have called and been on hold or spoke to representatives for over 2 hrs and cannot get an appointment for a technician to come out and connect the cable back to my home. The system says there is an "outage" in my area, so they cannot circumvent the system or trouble shoot to send a technician. I just need a tech appointment.
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October 2024 by Michelle Robotka
Went to store to establish WiFi service and I wanted a technician to install....that's all. He bagged up the equipment, which included a storm ready WiFi back up system. I find out the next day when tech was here that this storm ready stuff cost me $292! I never requested this stuff and I feel the the sales person (Chris) took advantage of an older person (ME) who has minimal knowledge of what she needed! Very deceptive and unethical in my not so humble opinion!
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October 2024 by Steve Farace
Constant battles with customer service chat bots and occasional visits from techs who put band aids on the issues only to have them appear again within days if not hours.
If you have any other options, use them as these guys are terrible
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October 2024 by J M
Awful. Had a tech come out for an issue that required a cable to be buried under ground. It’s been scheduled 3 different times and no one has come to bury the line. We have a temporary line that runs over the driveway, the sidewalk and part of the street. It’s scheduled to be buried on 9-16-2024. Every time I call I talk to someone different all over the world. They say the same thing, “I will escalate this” or “a tech will call” etc etc. they are the only internet provider currently in the area and they’re absolutely terrible. Avoid this disaster of a company if you can.
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September 2024 by Cid Hdz Vargas
Worst company ever. They don’t have a freaking human person in their troubleshooting department. You come to the store 3 person for about 50 people. This is not food stamps we paid for a service and freaking expensive that is
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September 2024 by YALI WANG
Worst attitude ever, even asking how many how long it might take staff gave roll eyes
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September 2024 by Jim Wyatt
Plan on spending a lot of time at the store if you’re a Comcast customer. Moved to your month ago and this will be my fifth time in four weeks for Internet, Internet, Internet, mobile, mobile. All of these visits followed long phone calls, IM’s and texts to the customer service center that always send you here as they wont be empowered or able to help you.
Follow up 8/22/24: It got worse - Had to go by for a simple invoice and could not produce a simple request to printout an invoice showing a device payment. Cancelling TV, internet and mobile phones today. Moving to T Mobile and Clearwave Fiber after 30 years as a customer with Comcast.
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August 2024 by Catherine Bowman
For over a year I have been trying to get Comcast/Xfinity to remove a hazardous cable running across my driveway. I obtained no help. Finally I spoke with a gentlemen who was in my neighborhood in a marketing tent and told him of my troubles. Several weeks later I received an appointment notification that they would come bury my cable in April. They didn't show up. I have since tried calling, and I have used their on-line chat process and was told once that "the past technician got cancelled due to some issue", and told twice, that they would escalate my issue. I was told over a month ago, that within 5-10 days my issue would get resolved. And then nothing. This is not a way to run a business.
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August 2024 by Erika Madara
I was told by an online agent to take my phone to the store to return it. I had documentation of this and when I showed the agent in the store she still refused it and told me there was nothing she could do. I drove 40 min and then waited an hour in the store to receive no help. Very disappointed.
