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January 2022 by Chewy61 Roberts
Rented small truck.Customer service was A+.The guy at the desk was very friendly and answered all questions. We had no problems.
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January 2021 by Lydia Morse
I reserved a 6x12 U-Haul a month and a half ago, and my husband was given a number last night to call to confirm it. When he called it, a man picked up and rudely greeted him with just a 'HELLO.'. When my husband told him this was the number to call to confirm, he said "This is my personal number. Call back tomorrow."Why would they give us someone's personal number like that??Today (1 day before our move date), we were informed that they do NOT have the U-Haul I reserved (again, over a full month ago), and we'll have to drive over 40 minutes somewhere to get it. Are you kidding me? This is a complete hindrance to an incredibly important move. And from reading reviews, I'm not the first person they've done this too.Totally unprofessional. Glad I'll never be using them again.
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July 2016 by Chris Kiel
I had a much better experience than the rest here. I rented a truck twice within 2 weeks at this site. No problems with the reservation or service. In fact, I have to give a big praise to the workers there after my last return. It wasn't until 3 days after my return that I realize that I had left some valuable electronic items in a bag on the truck, along with my wallet. Although I'm curious why they didn't call me, considering my name was on everything, I was very relieved that when I went back, everything was returned to me. Faith in humanity restored. Nice work!
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May 2014 by Joshua Milstead
I reserved a truck a month in advance only to have them call the day before and tell me I have to drive an hour away to pick one up. Why even bother making a reservation. this is the worst truck rental experience I have ever had and I will never use u-haul again.
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March 2012 by A Google User
The truck I rented was fine. It was the d*** staff that was a pain. I brought the truck back and the man argued with me saying I didnt fill the gas tank back up, when I did. I had already left, so I had to turn around and come back to the UHaul place. When I showed him that I returned the truck with the same amount of gas in it, all he could say was "Oh." He didnt apologize. AND they charged my card the full $75 when they were only supposed to hold it for $75 and charge it for $56.
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July 2009 by A Google User
I called and booked a truck to rent. I'm a graduate student and was moving from one apartment to another. I went the morning of and discovered there was NO truck! The women called all other places in the area and no one had a truck. She says "there's nothing I can do". Why bother reserving a truck if they aren't going to have one for you!?! DO NOT GO THERE!! I suggest the one on Abercorn, out towards Michaels.
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July 2008 by A Google User
No answer, no voicemail pickup. At least turn on your answering machine when you go in the back to take a nap.