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September 2023 by Addie Turner
Won't answer the phone. They take pics of your ID on their personal phone.
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August 2023 by Michaella Edwards
Also they tried to charge my card 3 times with different balances
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June 2023 by Brian P
Literally the worst people. Hung up on me multiple times when I called, was on hold for over 15 minutes. I ordered a TV packing box a week before my move that I was supposed to pick up in this store, and checked in daily and they never had it or attempted to solve the problem.Definitely would recommend going somewhere else. Literally anywhere else.
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June 2023 by Shawn Keyes
They charged me for 6 days and I only had it one
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April 2023 by Hope Myers
Absolutely do not reserve a Uhaul through here. Showed up to get my truck and then was told that they’d changed the reservation to Statesboro … without ever notifying me. That’s an hour and a half from me! Avoid at all costs. I will be making a formal complaint with Uhaul about this place. They should not be an authorized Uhaul location. Terrible service and zero help.
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July 2022 by Savannah Movers
Do NOT rent anything from this location. They are racist people that will cuss you out. This is unreal service, and NO one cares because the GM is married to the manager.
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June 2022 by Lee Davis
They were very nice ppl. I will use them again. vehicle were clean n running
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May 2022 by Megan Finley
The most unorganized business in Savannah. On Friday, my boyfriend and I made a reservation in-store to get a pickup and trailer at 2pm on Saturday. After the terrible process of trying to reserve, I decided to make sure to get there early on Saturday because of how unorganized this place was that day. We got there at1:15 on Saturday just for them to tell us they had no pickups or trailers available and that our pickup location was moved. We were never notified of the change. The lady informed me that we had to go to the other location to pick it up. However, 5 minutes into leaving Ogeechee, we checked to realize that the other location had closed at 1pm causing us to go back go Ogeechee. There, they claimed they had no pickups available so we had to get a pickup from the Abercorn location ourselves and come back to Ogeechee to get the trailer. We received no reimbursement for having to travel between nearly THREE different U-hauls to get our equipment. This location tarnished the U-haul brand. Close this location down all together!
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May 2022 by James Gardner
I went to this fine establishment twice for propane after calling before my visit with my RV. First visit I was told the propane person quit the day before I got there. The manager told me to come the next day. I returned again with my RV and was told the system was down and there is no associate qualified to dispense propane. The manager Erica Young told me to call uhaul and file a complaint if I didn’t like it!!! Terrible customer service!!!!!!!
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May 2022 by Adam Taylor
Ok, first, I don't appreciate the staff saying they're gonna leave and they don't give a f who is coming in after them. In front of the customer is never acceptable. Also the unprofessional phone manner left a lot to be desired.
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May 2022 by ansley duce
Stood in line for 15 minutes to buy a pack of packing paper. Was never helped or talked to. Three different people were working and one of them was just sitting behind the desk on his phone. Horrible customer service
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March 2022 by Kyle Ulversoy
Poor gas policyI’d like to first start by saying the staff and service at this location were pleasant and orderly. This review is to point out that UHaul’s gas policy is broken.We were told to “fill up” our UHaul upon returning from our trip, even though the gas meter read 3/4 tank. In following directions after our 15 mile trip, we filled up the tank for $40. When we returned the UHaul we were then told we only had to fill to the 3/4 line since that’s what our van began at, and there was no process of reimbursement for the fuel we gave UHaul.What should’ve been a $6 trip turned into $40 and there was no process to aid in reimbursement. UHauls gas policy appears to be built completely for the gain of the company with no forethought on behalf of the customer. Extremely disappointing to find out customer satisfaction is given such a low priority given the size of the company.Please learn from me and remember to not fill up more gas than you started with (don’t just listen to the clerk telling you to “fill up” before you come back).
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January 2022 by stmom1701
Oops sorry, wrong Uhaul. This was meant for 3802 Ogeechee Rd, Savannah. I couldn't remove my review.We returned our trailer rental in the morning of Friday, Dec 24th, around 10 AM, to Uhaul Storage on Ogeechee Rd, Savannah. The black man unhooked it and told us he would check us out, send us an email receipt, and we could leave. We never got an email until I received the one today stating you charged us $29.96 for an extra day. You people did this to us when we rented the truck on Dec 7th and charged us $20 for returning it after hours, which we did not do. I called Uhaul and my credit card company and you refunded it. Well, you dang well better refund this charge and I promise you this, we will NEVER rent from you again.Deborah Samra
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November 2021 by Rick Marinelli
I made a reservation online for RV storage a month in advance. This was to store my travel trailer after a camping trip on our way from Virginia to Florida. When I arrived, I was told there was no spot for me. Nothing available between there and St Petersburg. This caused me to have to tow my camper back to Virginia just to turn around and drive to Florida. Two extra days of driving and $300 in fuel cost.
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November 2021 by Brian Blanchette
Don't bother making a reservation. It won't make a difference