Roberts Ford Trucks is a reputable truck dealership that has received positive reviews, particularly for its exceptional parts department and customer service. The parts department is praised for its knowledgeable and helpful staff, with one customer describing the parts manager, Josh, as "one of the best parts people in the industry." The parts department has been commended for going above and beyond to resolve any issues, such as providing the correct parts or replacing defective ones. Customers have also highlighted the excellent customer service provided by the dealership. Renee, in the office, is described as "kind and helpful," going out of her way to assist a customer whose RV had broken down. She worked diligently to find a solution, even contacting other companies to help the customer. Despite being a busy dealership, the staff is acknowledged for providing accurate timelines and doing their best to serve customers effectively, despite being understaffed. The service department has also received positive feedback, with one customer praising the prompt and courteous service they received when their truck experienced an issue. Overall, Roberts Ford Trucks is a well-regarded dealership that prioritizes customer satisfaction, with a parts department and staff that are willing to go the extra mile to ensure a positive experience.
They are super busy and need help badly. They give you a proper timeline as to how long it will be but definitely trying to do everything to get proper people in there. Just under staffed.
September 2022
Best parts in town!! If you need something we ordered for you!!!???
June 2021
Amazing staff. Super helpful and caring. Came in after 7 hours of searching for a place to help with a flat tire. They had everything needed to assist and didn't take more than an hour to fix. Saved me a lot of time and money.
