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February 2024 by Brian Renollet
We had a tire loosing air. Joe was busy but helped us out of a major jam! I can't say enough about the stellar customer service and quick knowledgeable mechanical services we received. Would visit again!
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January 2024 by Shanise
Horrible customer service. Guy that answered the phone told me I could place my order online when I tried explaining to him what I was told by a Bank/PepBoys Rep. He had the audacity to say your must be doing something wrong because you could just order your tires online. Never said I was having problems doing that he just assumed that because I called to place the order over the phone. You chose the job at Pepboys don't like it quit smh..
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December 2023 by Shelby L.
We've been coming here for our oil changes and tire alignment and haven't been disappointed. Joe is our favorite. He is so helpful and very knowledgeable. 10/10 recommend Joe at this location.
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December 2023 by Chris LaZaro
A week ago on Wednesday I called this location so that I could reschedule my original Friday morning appointment because of work. The next available appointment they had was Sunday afternoon which was fine. The associate on the phone also confirmed to me that the four tires I had ordered online were physically at the store and ready for install. I come in on Sunday for my appointment, and the associate working the desk checks in the back and comes out and says my tires are not there. I told him another associate confirmed the tires had arrived there the week prior. He asked if I remembered his name but I didn’t. When I asked how it ended up that my tires were given away to someone else, he told me that the Black Friday sales have caused some fulfillment and processing issues. I don’t understand how it’s my problem if a company runs a promotion and then can’t keep up with all of their orders. He offers me another set of similar Cooper tires for the same price and shows them to me and I got them installed instead because I had to get tires put on that day. Then before I give him the keys, he asked if I wanted to add the alignment to my receipt because it wasn’t on it. I figured that in alignment was included in the installation process and if I’m getting new tires, but it was actually another surprise $100 charge that I had to add on. Overall, I am entirely displeased with my experience as I payed more only to not even get the tires I ordered, and as I currently stand am not sure if I would use pep boys again
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November 2023 by elliott dawkins
Took my car in on Friday for Saturday Lifetime alignment. Alignment machine was down for almost 2 months so local shop could not service my vehicle. I was informed to either go somewhere locally and pay them to do the work, wait for the repair or commute 2 hours to Charleston SC or Jacksonville Fl until repairs were made to the alignment machine. I picked up my vehicle on Sunday and still out of alignment as seen in the picture and pulled to the right instead of the left when I dropped it off. So along with excessive wear to my tires and vehicle from not being in proper alignment, I was have to make another appointment to have vehicle serviced for correction further adding more wear to my tires tread. Mr. Calvin has been great and very apologetic for the situation.
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November 2023 by Athena
I have always had amazing customer service and results from this pep boys! I was in a situation where I needed to replace my tire today and they were able to fit me into their busy schedule! Mr. Calvin has always been so helpful and today was no exception. I am truly grateful!
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September 2023 by Michael Henry
Great service and professional etiquette. Taking care of my daughter and her car is an important role and this location did not disappoint. Thank you!!!!
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September 2023 by Jon W.
Honest, reliable and fast! We had a problem with our gas burner infinity on our way to NC and they fixed us right up 3 hours faster than they said they would! We found the price very fair in relation to Sourh FL. Thorough and polite, what's not to like?
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September 2023 by David Sullivan
I stopped in to see if they would fix a leak in my 2010 Chevy truck. Evap code turned into a oder, then a drip. The truck is from Wisconsin, so the mechanic had an idea what he was facing. He declined as had other garages here in the south. Why 4 stars? Because he was honest, and I didn't want anyone taking on a project they couldn't handle. Rust sucks! I did find a garage with a former Yankee mechanic that took on the repair. If I were 1500 miles north, I could have done it myself. Again, I understand. Remember, proverbs, "God hates dishonest scales."
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September 2023 by BARBERCVO19
First of all, I was very disappointed in the time wait my appointment was at 10 o’clock. I did not leave Pep Boys till about 4 o’clock in the afternoon and all I wanted to do is change my two tires in the front that were bald and I bought it from a website to get it delivered. They’re very unacceptable. If you make an appointment at 10 you should be in and out quickly not six hours later come on give me a break just to change two tires take six hours not acceptable Never will come here again in my life
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September 2023 by Latreana Johnson
Mechanic named Dave, he is a Mechanic in Savannah, Georgia to the Pep Boys on Abercorn Street, he was amazing. I was crying and so upset because I pay $7000 cash for this vehicle,and he made a list of everything that was wrong with the vehicle. I am currently talking to the person that I bought the vehicle from and he’s going to try to make it right hopefully I’ll get my money back and he can get his vehicle. Thank you Dave you are a wonderful.
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September 2023 by Adam G.
4:10pm 8/23/23. Waisted 15 minutes of my life I'll never get back waiting at the desk for someone to assist me for a flat tire. Lost my business walked out going to discount tire they're the best for tires.
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August 2023 by Jason C.
my diesel truck holds 15 quarts of oil. I've owned it for 9 years, many oil changes. Im 52 and have been able to trust pep boys since I was 16. Today I trusted this location to change the oil in this truck. I want to get lunch, they told me it would be 2-3 hours for the oil change. I came back from lunch and the manager informed me " Oh by the way your oil change costs $287. I told him to pull my truck out because I'd never pay that much. I was then informed that the oil had already been drained. He discounted the service but the truck then mysteriously was ready in less than an hour. There was a shop rag hanging out from under the hood. Being nervous I opened the hood and checked the oil and there was a funnel laying on one of the batteries with a sloppy oil mess. I drove by several other oil change businesses to get this. NEVER again.
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August 2023 by Verne H
This place was not very welcoming. It was extremely hot with dinghy chairs. Even though I had an appointment for 4:00, I was told my car would only be serviced if his 5:00 man showed up. I would have to wait 1 hour before I even knew if my car would be serviced. I only needed an oil change. Don't think I would go there again!
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July 2023 by Crash MacDuff【ツ】
Top notch! Fast as possible given the backlog, professional, thorough, efficient. Got a new battery, used my PB coupon.
