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April 2024 by Cesar Milla
We are trying to buy a phone the black lady at the front desk would be on her phone on multiple call, so we are trying to get thing going while she es yelling with people on her phone while they are yelling back, I understand being bored at work but it is WORK.... If a paying customer comes in you are not blasting a conversation on your phone and if you ask sensitive questions like PIN, phone numbers, names on the account, and repeating it multiple times due to her not paying attention to us and while we are just trying to PAY for a phone....and then yelling while we were leaving the perimeters "well, well, well.." almost sounded like barking. Man never experienced anything crazier...
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April 2024 by Jorge luis Cordones
Very beautiful to travel
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April 2024 by Franklin Diazdiaz
Thanks for the help
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March 2024 by caleb rubio
The worst costumer service, i was told to go to another store with a veru rude attitude, the person in charged was more preoccupied talking to her boyfriend, I hope they close that store
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January 2024 by Devan Higgins
Jazz and Stan r the best give em a raise
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January 2024 by Amanda GALLOP
Goodness, where do I begin. This day took hours. With absolutely nothing accomplished. Young lady, was no help. Had us cancel a line, to turn around and try and charge us $130.00 to reactivate, charge another $60 for a month worth of service. When questioned about the process, she turned her screen around, to show us, asked if we needed to be on group chat with some people. What? It's money, make it make sense. You may get over on some people, not us. I went to the Abercorn store, no help there either. The GM is just a joke too. I was on the phone with customer service, retrieved the number that the young lady had us cancel, and was charged nothing for transferring the new phone over. She walked me through the process. She skimming off the top. Hands down. I have been with metro for years. Four lines. Not everyone is stupid. I dont mind paying the money, just has to add up at the end of the day.
Good luck with that one. She is is a joke.
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January 2024 by cassandra jewelry
Goodness, where do I begin. This day took hours. With absolutely nothing accomplished. Young lady, was no help. Had us cancel a line, to turn around and try and charge us $130.00 to reactivate, charge another $60 for a month worth of service. When questioned about the process, she turned her screen around, to show us, asked if we needed to be on group chat with some people. What? It's money, make it make sense. You may get over on some people, not us. I went to the Abercorn store, no help there either. The GM is just a joke too. I was on the phone with customer service, retrieved the number that the young lady had us cancel, and was charged nothing for transferring the new phone over. She walked me through the process. She skimming off the top. Hands down. I have been with metro for years. Four lines. Not everyone is stupid. I dont mind paying the money, just has to add up at the end of the day.Good luck with that one. She is is a joke.
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November 2023 by Mike
Really like metro but don't like that I been a loyal customer for over 4 years an I want to upgrade my phone but have to pay full price for a new phone plus activation for it but a new customer can go in an get a new phone for free. Yall should really look out for yalls customers that have been there
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September 2023 by Kareem Robinson
Bad customer service I tried to get refund for bad service I had of me not be able to place calls while was on metro pcs services and I went to the store to get my refund as I was instructed by customer service that I could get my cash refund when I go to a local metro pcs store to be told it’s against policy when I get to the store and right that person went to lunch as if the store was closed Thur business hours as they have no one else to work the store if someone takes lunch metro pcs is going downhill
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September 2023 by Leroy Williamson
Knowledgeable staff. They don't keep you waiting too long. Nice place
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June 2023 by Felishia Rawls
Rude workers and bad customer service skills
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June 2023 by Jose Villalobos
I don't have an account but I referred some friends and they were treated excellently.
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March 2023 by Carrie Roundtree
Friendly staff, service and atmosphere
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August 2022 by Kevin Spicer
A great experience with Ms Angel. She was very helpful setting my new phone up and took her time explaining my options. I would recommend my family to go see her.
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August 2022 by Matt kaufman
An Angel helped me so much i thought id never find my dream phone but she came thru
