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August 2024 by Isabelle S.
I was so excited to go in and use my birthday coupon but no one greeted us when we walked in which wasn’t a big deal but then literally everyone else who walked in right after us got greeted and asked if they needed anything but when I was trying to get help finding a few items I saw online no one wanted to help.
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August 2024 by Amy Mese
I went into this store this weekend. I was looking for something in particular and the KS store in Jacksonville told me they were out of stock and would not be making this item anymore. I went into my local store and Kaitlynn told me she thought they were also out of stock, but she would double check the back for me. She found the rose gold Rayne I was looking for, along with the Danielle earrings at the color bar. She even went on a hunt around the store looking for the stone I was looking for. She was so attentive, nice and helpful. If it was not for her, I would not have got exactly what I was looking for— which was the limited addition pink abalone stones. I just wanted them to know how lovely she is. I wish all KS employees were as helpful as her!
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June 2024 by Alyssa Sanchez
Super nice and welcoming location! Reagan was super helpful and patient with helping me pick out some items during my vacation! Super happy and grateful to have someone be so attentive throughout the process.
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June 2024 by Lauren Allen
This store is adorable! Reagan was beyond helpful in my journey to find a new necklace and earrings! I absolutely loved stopping in here.
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June 2024 by The Alley on Main
Visited the Savannah location of Kendra Scott with a couple friends and what a fabulous fun time we had. Kaitlynn was absolutely amazing and made our experience so fun and so special. Thank you Kaitlynn!
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October 2023 by INES ZÜRCH
Good prices!
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August 2023 by Jennifer Jurkas
Staff was extremely courteous and helpful. The necklace I purchased has great craftsmanship and sparkle! My daughter loves it!
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July 2023 by J and B
Went here during my birthday month! I was able to customize a ring and necklace! Great experience overall!
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December 2022 by J M
As we entered the store and walked around the 3 girls just stood there and kept talking as we were not even there. Not one of them greeted us or asked us if we needed any help. We noticed others coming in were greeted and helped. Felt that the girls who worked on the afternoon of 12/22 thought that they were better than us. I did buy something and as we were walking out again neither of the 3 girls said anything to us. Very poor customer service. If I could give zero stars I would.
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December 2022 by Kelly Poirson
My son works for Kendra so I like to visit other stores and give him feedback. I didn’t purchase anything today however Ashleigh was so wonderful that she made an impression on me. So much so that I wanted to write a review. She greeted me immediately from way back of the store with a smile walked up gave me the promotions asked if I was looking for anything specific. Then she gave me space to look around without hovering. To which she came back and made a personal connection with such genuine kindness. If you’re ever in Savannah make sure to stop in and ask for Ashleigh.
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August 2022 by Sharon Thomas
Very unpleasant experience. Upon entering the Savannah store I was ignored and not given a greeting. When other shoppers arrived they were very enthusiastic. If you are a person of color I would not recommend patronizing this establishment.
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August 2022 by Samantha C.
THE BEST KENDRA SCOTT!! We had a bachelorette party come in, we called ahead and they had a whole mimosas bar, muffins, and donuts! Amazing service and if everyone spent over $70 in total, the bride to be got a free gift! Would 10/10 recommend!
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May 2022 by Rob Poulsen
I've gotten so many great gifts for friends and family from the Savannah store of Kendra Scott! The staff couldn't be more helpful, the Color Bar was a fun way to individualize my gifts, and make sure my gifts were unique every time. Hannah knew about everything, and Brennan made sure that what I picked out worked with previous orders by friends and family. I cannot recommend this store more highly than saying that the customer service is 100%, the prices are legit, and the jewelry is gorgeous and customizable. Thanks to Hannah and Brennan for a WONDERFUL experience, and I'll be back for more when the new lines are available!
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December 2021 by Arthur Sutton
I recently stopped in to the savannah location to buy an Xmas present for my mother. An absolutely incredible sales team led by Ms. Ardeen helped me pick out the perfect gift. It was such a relief to have someone guide me through the craziness of Christmas shopping. Thank y’all so much, I will most definitely be back!
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December 2021 by Ali Heavener
As a mother of two girls and one a teenager, I am a frequent shopper at the Savannah, GA store and we spare no expense. We buy it for ourselves and gifts for friends. That is now a thing of the past! I will NEVER return! My mother took advantage of the birthday discount and purchased a necklace. The stones keep flipping, therefore, she was not happy with it. When we returned to the store to either exchange it or get a store credit. They refused saying that items purchased with the birthday discount are final sale. Again, we were not asking to return-just simply exchange or get a credit for something at another time. I mentioned that it seems they should make customers aware that it is final sale. The manager said “it is on the receipt.” That is pointless since it is too late at that point. She went on to tell me that that are “supposed to mention it at point of sale.” I then told her that we have used the birthday discount on several occasions and have never been told it is final sale. Her response was “sorry about that.”Congratulations Kendra Scott-your terrible customer service just lost you a lot of business!!
