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December 2023 by Stacey P.
Poor customer service ....I visited the location twice and both times I received the same energy
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September 2023 by Mike
Never use this place, they will extort you for money and/or never give your car back.
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September 2023 by Kimberlie Muniz
Great Customer Service!!!
Very friendly and helpful
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September 2023 by Kevin Quinn
The best in Savannah
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September 2023 by Kenneth Pierce
Hinesville location used to be fantastic. Now that Kristine is gone customer service went right down the toilet.
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September 2023 by sheila Magara
Terrible customer service.
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July 2023 by Alexander Betze
Like multiple other reviews have said, they'll keep your car for extended periods of time without working on it and then charge expensive "storage" fees
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May 2023 by Julianna Martin
To make a very long story short I had to pay Hernandez $4700 in FEES; no parts were ordered and no repairs were done to my vehicle. My vehicle was at Hernandez for 9 DAYS. My insurance refused to cover any of these fees. Please see Yelp for the entire review. Please read the reviews and take caution. I made that mistake and it was costly.
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May 2023 by Matthew
While sitting in the middle of the road after an accident I did a quick Google search and towed my vehicle here. I was a long-standing State farm customer and this is where it all went South. Long story short Hernandez and State farm do not see eye-to-eye. So immediately I was stuck right in the middle of their ongoing business disputes and open litigation. Ultimately my vehicle was totaled but incurred extensive storage fees. State farm itemized the bill line-by-line and didn't agree to pay a large sum. I was lucky and the amount was agreed to be written off but I'm sure this can be challenging for others. It's a really bad place to put a customer when they are in a bind. I immediately changed insurance and will do better research should I need an auto body center. Bad business never gets rewarded.
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April 2023 by Michael Woodcock
Read the fine print: You can be charged thousands in storage fees while they are waiting to start work on your car. You might spend thousands to get your car back without it having been repaired in any way. The business will sue you for speaking out about it, and you'll have to go to wtoc and the news stations to get an inkling of justice because they allegedly have an arbitration clause in their contract.
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March 2023 by Tina J.
I have had nothing but good service talking with Randi she answers me every time I have a question and has always returned my emails immediately although it's taking 11 months for my car and I'm ready to get it back. He can't help that parts are back ordered and not in stock. randi has also been very helpful with my daughters car and we will always use Hernandez.
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February 2023 by Julianna Renita
To make a very long story short I had to pay Hernandez $4700 in FEES and no repairs were done to my vehicle. My vehicle was at Hernandez for 9 DAYS. My insurance refused to cover any of these fees as they were not typical. Please see Yelp for the entire review.
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February 2023 by Tj Andrews
Hernandez has always been a dream to work with. Best auto collision center by far and people there are great. We were assigned Randi for our vehicle and she is awesome!!!!!!
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February 2023 by Gregory Sanders
They are the best Body Shop in Savannah. I have taken several vehicles to them. They are very informative, keep you updated on you service and they provide exceptional customer service. All of my experience with Hernandez Collision has been great. I will not go anywhere else for painting and collision repair.Service: Painting
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February 2023 by Jennie Williams
They did such a good job I had 3 accident in one year and the made my Ford Explorer look brand new we just got it back yesterday my husband love it thanks Hernandez love ?
