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September 2024 by Benjamin Simons
Great service as always at Critz
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September 2024 by Kathy Robinson
Excellent and always excellent customer service with Ms. Tiffany Frost Smalls
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September 2024 by C. K.
0 stars if I could.
Some of their mechanics will look you up and harass you on facebook
I've called and left voicemails about a supercharger oil change and just maintenance...our c230 is leaking fuel.
We have no where to go...love owning a Mercedes but Jesus finding a Mercedes place much less one to call you back
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September 2024 by Angie Porter
Cedric Walton went above and beyond to ensure our satisfaction.
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September 2024 by Neal White
Awesome service and professionalism!
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September 2024 by Lisa Elkin
Always professional. David and his team continue to provide excellent service!
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September 2024 by Jaye May
Tiffanny is outstanding!!! She’s so knowledgeable patient attentive!!! Always a great experience when I visit
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September 2024 by Mark Sauer
The service was easy to schedule and done very timely.
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September 2024 by Ronald King
While I am so far pleased with the vehicle purchased and the interaction with the salesperson, the process of me getting out the door is questionable to me. Sealing the deal took a turn when I was encouraged to use in house financing provided the APR was better than my approved NFCU vehicle loan. After reviewing a awells Fargo APR presented, I agreed to move forward with the purchase. I met with the finance rep, signed sheets of papers, and receive a packet of documents and the keys, I departed a satisfied owner. That is until I got home and looked over the loan payment documents. The issue - the APR increased by 1.6% above the offer presented by the salesperson with I agreed to. I feel Ishould have been advised of the increase. I would have used the loan check provided by NFCU.
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September 2024 by Bobby Sikes
Critz sent about 4 text messages and 3 emails asking for a review of my recent service. After I emailed the service manager and never heard back, and reached out to BMW corporate and received the generic "your concerns have been noted" response, I figured I would share my feedback publicly, as they've requested.
[I wanted to reach out regarding some issues with my recent service at Critz BMW.
To start, I will remind you of the initial issue that prompted service in the first place. On 8/15/24, I left work and headed home to Savannah. I work about 2 hours away from home, on 48 hour shifts in a hospital. My starting mileage that day was 49,985 mi.
Once I got home, I had issues with opening the charging port flap and called BMW genius. The Genius support told me this was a “known issue” and they offered some troubleshooting options that didn’t work, and told me it would need to take it in.
I called Critz to let them know, and told them I would be bringing it in that afternoon. I asked about loaner car availability and was told “we don’t have any. They are booked out for a couple of weeks.” I asked again when I dropped the car off and was told again, “We dont have any. But I will call you as soon as one is available.”
Not having an option, I booked a rental car from National to get me to and from work out-of-town while my car was being repaired, and I took my car in. The mileage was 50,135–38 miles of which was put on it driving it to the dealership for repair.
The next day I was told that the repair would cost roughly $600. I asked if this was covered under warranty and was informed, “No, your warranty ended at 50K miles. You are at 50,135.”
I was understandably frustrated for several reasons— 1) I was under warranty that morning when I left work. 2) I was out of warranty by less than 100 miles if you exclude the 38 I had to drive to get my vehicle to Critz from my home. 3) This was a “known issue,” according to BMW Genius. Which in my opinion means it should have been a recall as it rendered the car undriveable. At the very least, the repair should have been covered by BMW regardless of warranty status.
I reached back out to BMW and Critz and asked that they make an exception in this case for the reasons above. Both parties told me it was unlikely. Critz reached back out later that day and informed me that it would be covered by BMW’s good-will team. But I was still out the cost of renting alternative transportation.
On Monday, I received an email stating my vehicle was ready for pickup. I was working out of town and planned to pick the vehicle up on Friday. I got to Critz and spoke with my advisor, who stated that the vehicle was in fact NOT ready. She said “the tech gave me the keys and I thought the service was done, but apparently we were still waiting for the part. But he said he can have it done in an hour.” 4 days after I was told it was fixed, it was still not done. I had already returned the rental and was stranded at the dealer after being at work all week. There was little to no apology for the situation on the part of my service advisor.
I walked around town for an hour while the service was completed. I did note that there was at least one loaner on the lot at the time, an i5 charging near the sales department. Once the service on my vehicle was complete, there was still ambiguity as I never received a phone call, personal text, email, anything definitively stating the service was done. Just an automated text from the dealer and no communication from my service advisor. I came back in and picked up the vehicle, again with no apology for the time wasted on my end or the lack of communication. My vehicle, having been in the dealer’s shop for 8 days at this point, was unwashed, uncharged, and ready 4 days later than I was told that it was ready for pickup.
The sales team at Critz, specifically
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September 2024 by Marty Ellis
great service, highly recommend
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September 2024 by Nicholas Ruffin
I have always experienced outstanding and courteous customer service! My appointment was scheduled for 9:00 a.m. and unfortunately there were two accidents on both routes to the dealership. I made a phone call and stated that I would be late. The customer service agent informed me that she would let the service department no and they will contact me shortly. Immediately I got a message that stated there would be no problem with accepting me at a later time.
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September 2024 by Venessa Lott
Good service and communication.
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September 2024 by James Ervin
Great customer service, David does an excellent job in the maintenance department. He is engaged with his customers, continuously informing us concerning the status of our vehicles. Keep up the great work.
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September 2024 by Edmund Sommer
Low-key professional
