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September 2022 by Derek
The worst ISP in america.
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September 2022 by Jimmie K. Smith
Very poor customer service.
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August 2022 by James Dillon
My phone is faster than their Internet and they have horrible customer service.
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August 2022 by Willie Granderson
Can never get anyone to answer the phone it's always the wrong number there needs to be a direct number for repair service
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July 2022 by Tom
The worst ISP in america.
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February 2022 by Katrina Hill
Been waiting 2 months for someone to come set up internet in my new home.
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December 2021 by Eric Fatkin
I had better speeds in Afghanistan.Attempted to get a technician to check for issues on my side but they give you a 9 hour window during a weekday of when they'll arrive, like we don't have jobs too.
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July 2021 by Heather Johnson
Terrible service and customer service
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June 2021 by brian dykeman
Worst internet provider you could imagine.I’ve been without internet for 2 weeks and all I do is get transferred from person to person and after an hour of explaining the situation the cal gets dropped and I have to restart explaining everything with a new rep because they have to check the block on everything.It’s ridiculous, they continue to use covid as an excuse to not send anyone to fix issues in person! You sent me a new modem and it’s still not fixed! What does a customer have to do to get someone to come and fix the problem in person!
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November 2020 by Rhyn Cason
I cannot describe how horrible our customer service experience has been with this company. We have had no issues at all and used them for nearly 3 years since we moved in.Halloween our service goes out and we call them to come fix it. They tell us the earliest they can get someone here is Tuesday, to which we have little choice.They come and go on Tuesday, no issues and the service is restored after the guy is here 5-10 minutes. This past Saturday the service goes out again, and same story.... can’t get there until Tuesday.They are supposed to give a 30 minute heads up and at 4:40 we haven’t heard anything, so I call. The lady tells me that the tech noted the file he can’t come because he is doing something else, but will come the next day, but no call to tell us.I tell them it’s critically important because I work from home, and my son is home schooled... they assure me the tech will be out the next morning.Surprise surprise the guys doesn’t show and I call back. Now they can’t come until Monday and I spend 2 hours on the phone with them. They finally relent and assure me that someone will be here today, at 5:30... 5:40 I call them and the guy isn’t coming citing the same excuse.Just pre warning they clearly don’t care about the customers or are inept, maybe both.Anyways, Xfinity is offering 3-6x faster in our neighborhood for virtually the same price and can come install you stuff before Centurylink is capable of fixing an existing customer.So, yeh, check our Xfinity.
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September 2020 by Jordan Duray
I have been trying to cancel our service since moving for over a week I call and mention that we need to cancel and then they out me on a never ending hold. While we had the service it was constantly out and we barely had 2 mgb and had to pay 60$ a month. I would never recommend this company they are unresponsive and not helpful.
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August 2019 by Charles H.
This is the worst company ever, you can't understand the service agents , because of there thick accents, they repeatedly disconnect your calls , you hold longer than for Comcast , totally inept, avoid at all cost
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September 2018 by Cilla
Century Link is by far the worst company to go to for service ..!!!! worst customer service ever!!!
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September 2018 by Jesusistheway
Very poor customer service nasty and rude I won't be calling back for service
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September 2017 by Jennifer Mattus
We've had our home phone and internet through century link for 15 years. I've been increasingly disappointed by their service - internet is slow, constant issues with incoming calls, etc. Following Hurricane Irma, I tried to contact them to let them know our lines were down. This wasn't easy to do - I had to drive 10+ miles from our house to get cell signal and then sit through several minutes of automated prompts where. Ultimately, my call was routed to the Philippines where I had to give all the information over again. I explained the issue and the rep put me on hold. A couple seconds later, the call disconnected. I had to call back and go through the whole ordeal AGAIN before AGAIN being routed to a rep in the Philippines who was asking me (in very broken, hard to understand, English-as-a-2nd language dialect) things like if I'd checked all the phone jacks and if the issue was on one phone or all the phones in the house. Ridiculous. VERY disappointed in Century Link for outsourcing their jobs and sticking the customer with poor quality services.
