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January 2024 by Tatyana G.
I have been a member of Planet Fitness for nine years so many of the clubs changing the employees like gloves, they don't recognize you. Many of them are distracted on their phones and react like you are disturbing them when you ask for anything . now I came to this location for a 1000 time and a new girl who said her name is Seth... told me to sign my name because it's not my home club . will they ever get consistent?
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December 2023 by Mr. G
Place judges you for not placing your handheld gym bag in a locker even though the exercise equipment has hooks for you to place those items and helps indicate the equipmentis occupied. Parking is a mess.
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December 2023 by Kirstin Ekstrom
Facility is clean, tidy, well-kept. Front desk staff is nice, friendly. All machines seemed to be in working order. It looked like my fellow gym patrons were diligent about wiping down machines when they were done using them, so that's reassuring ( although you may want to give the machines a wipe down before and after use just for your own peace of mind, of course. ). Really I'm only deducting a star for the limited weekend hours and the lack of more weight machine options. This isn't just pertaining to this particular location, though, this is true of all PF locations I've visited. Still, all in all, considering how much the monthly membership cost is, it's a great value, especially for someone who would like to focus on aerobic training or cardio, or anyone who is just starting to get into working out or getting back into working out. Black card membership allows access to all PF gyms and comes with some cute perks if you're interested.
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October 2023 by Earle Hall
Shout out to Wayne! When I entered the club, Wayne said, "Great to see you again!" That made me smile on the inside because, little did Wayne know, this was my first time visiting the club...but that's not even the point. I work in Customer Experience and Brand Consistency. I appreciated that even though it was my first time there, Wayne made me feel like he was waiting for me to show up. I went on to workout. Great experience. No wait for machines. Equipment was clean and in excellent working order. Cleaning stations orderly and fully stocked. Restroom, clean and smelling like it gets cleaned regularly.Halfway into my routine, I see Wayne walking by doing a sweep of the club areas; making sure that things were orderly. It is always a good sign when staff members are visible, walking around periodically to show that they are 'present' and working. In this day and age, you see so many people occupying 'down time' on their phones. I come into some other businesses, and you feel like you've interrupted the employee by showing up. They are engrossed in their mobile devices or personal conversation, they may halfway look up to make sure that you're not a security threat, but there is no actual greeting of the customer. The first face that I am met by coming into a business (like reception/front desk) gets the harshest critique from me because they set the tone for the customer experience.On my way out, same level of service from Wayne. I asked his name knowing that I was leaving a review but he also asked mine and said something like, "Come back and see us soon." He didn't have to ask my name or welcome me to come back, but he did. It's those little touches that separate mediocrity from excellence. They don't take much effort but make a huge difference in the customer experience. Wayne, thanks for showing up and making the effort! PF, thanks for a great hire that made a great impression. I've found my new PF club to wait out ATL rush hour.
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October 2023 by Michael Schedin
Very clean lots of equipment and never really that busy. Another thing that I like about this planet fitness as opposed to other ones is the fact that every time I’m there I see staff members cleaning nonstop.
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September 2023 by Summer Webber
I went into the gym today and was immediately greeted by a worker named Kendall. He was super friendly, and even took the time to inform me about the new Hybrid Performance tanning beds. The gym was clean, the customer service was great, and I am so happy I chose this location as my new home gym!!
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August 2023 by Diana Smalls
New staff two redneck looking guys. They don't greet hello don't say good bye. When I entered in and left. One intentionally turned his back.to.me when I came in!!! My black card embership is out of state have had better customer service then this.
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July 2023 by V T
Great staff; variety of functional equipment, and very clean facility. Awesome gym!
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July 2023 by Kaung S.
After years of being with either LA Fitness or OneLife, I finally made the switch to Planet Fitness. For $10 a month (plus $40 annual fee), you can't really beat the amenities you get. I usually go later at night or weekend afternoons, so I can't speak to other times. It's never too crowded to where you can't get something done. There's an abundance of cardio machines, and even with strength machines, there's often 2 of the same ones. The only area that may occasionally get packed is the dumbells rack if you need to fight for a bench. There's also a dedicated circuit area, as well as more ab-centric machines in the corner. Overall, a great value for basic gym needs. You may have to bite your tongue at how many of the people are doing things with poor form, but hey, just mind your own business, and move along, haha.
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July 2023 by Autumn Hines
This place was great, super clean, not many machines out of service and the staff were friendly. I went in a buddy pass with my sister and it was so simple.While working out I only encountered one issue, someone like reserving a machine with their phone/water bottle while they did a whole other exercise. A little annoying, but otherwise, a very good experience.
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July 2023 by Doug K.
Had a great experience here when I visited. The gym is clean, well stocked and the crowd was friendly. So many gyms have the music turned up loud enough to interfere with what I am listening to on my noise-canceling earbuds. Not this gym. The music was just right. It was present but did not intrude. Something that really stands out for me is the front desk staff. I like to use the hydro-massage for a cool down before I change. As I stopped by the front desk to let the woman working there know I was done, she asked me if I would like to try their new relaxation pod. She gave me a bit of a tour of the device (lots of options on this thing). I will not give a review here, but I will say it is very nice.
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June 2023 by Eli
I really like this planet fitness but their water was broken and they’re making you purchase water at the front if you need water. You’re a gym. Find a way to get people free water, that’s literally the bare minimum.
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June 2023 by p p
This review is because I’ve been to several locations…it is quite messy and they let a homeless lady live in the locker room. I’m not comfortable with that and it’s against company policies. I’ve been trying to contact corporate or the owner. While it is new…They don’t treat it that way. Homeless lady in locker room like she is in her living room is not acceptable and not safe for your paying members. She needs to go to a homeless shelter not planet fitness.
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June 2023 by Larae A.
I just wanted to say Thank you to the amazing employee tonight who had my back. An older gentleman was rude and harassing my boyfriend and I over minor things and was yelling at us and called corporate. We didn't argue with him we weren't mean to him but he was yelling and harassing two young adults. The employee was amazing and I could tell she was already super stressed out but she handled the situation with care and I feel bad she even had to deal with an un important situation! Thank you to the amazing girl tonight I hope you have a wonderful day!
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June 2023 by Roy Shandy
This is probably the nicest planet fitness on earth. Na ragrats.
