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June 2024 by Jamie Smith
I cannot say enough good things about ABBIE and CHELBY! They are such incredible groomers for my golden doodle. I won’t go anywhere else. Thank you CHELBY, ABBIE & Perk N Pooch! ??
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May 2024 by Vamsi Batchu
Fantastic. Every single time.
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May 2024 by Upset Fur Mom
RESPONSE TO COMMENT (PNP QWNER)The lack of empathy in your response is very disappointing. I have communicated this to the front desk team including your manager. It was always awe ok , we will make sure this doesn’t happen again and I was dismissed. Groomer was also aware. I haven’t asked for any refunds, because you said you have completed the service. It wasn’t the money part that I was upset over but the way my pup was cared for. There is a reason why I asked for teeth brushing , or glands expression. I have always trusted your word but when we end up going to the vet because glands are “full” it made me question things.I know we are all humans and we all have rough days, and PNP is getting busier, plus I am sure time has a lot to do with that, I just couldn't do this to my furry baby any more.Reviews are meant to help business’ improve or to celebrate what they are doing great.Please take this as a turning point to be the place that cares once again.OG REVIEW:If I could leave it at zero stars I would. I know that you care about your furry baby, so skip this place until they improve. My little baby has been seeing the same groomer for few years now. About 6 months ago I have noticed changes and my furry baby has been suffering after each visit. We had to visit our vet for skin treatments after each visit due to skin irritation / bumps. Clippers burns scabs were all over the body. Last time my furry baby was cut under the chin / neck area and we had to keep him under our vets care for a month. For 2 weeks I had to put compress on the wound so there is no more scratching and bleeding. My baby was in misery and that was it for me. Teeth were not brushed and glands were not expressed (on every visit) even though we paid extra for it. So here is another vet visit due to not expressing glands. The team is extremely rude and owners daughter is definitely the worst of them all. If you manage the place, manage with pride and love. Extremely dirty as well. I am so grateful I have left this place . So disappointed!!!!
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May 2024 by Brooke Dant
Rhys was so patient and caring with my 6mo teacup yorkie who was terrified after having a negative first grooming at petco. Rhys was very attentive when I explained Pepper’s history and assured me that Pepper would be treated with care. Even though Rhys confirmed that Pepper didn’t love parts of the process (she’ll get there!), her cut still looked great when I picked her up and Pepper seemed in good spirits which was a big contrast to her first grooming. Thanks Rhys!
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May 2024 by Lee Newson
I woke up at 10:50am , had a 11:30am appointment booked by 11:07am. Very friendly and quick service. $54 for a thorough wash (short hair breed) and nail trim. The nails were not trimmed to my liking (they were still long) which prompted me to ask if there was an issue or if she caused a fuss when they did her nails. The attendee said there was no problem but ??♀️. She smelled good for the most part but her face still stunk and she had eye boogers. I didnt make a fuss, but ill make sure i make those things known as hot spots next time prior to her appointment.
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May 2024 by Jessi Shirley
The worst experience. Would never recommend anyone trust these people with your pet. I was a first time customer bringing my dog for a haircut and bath. My bf and I ran some errands and popped back over because we weren't sure how long it was supposed to take and my phone had issues with texting at the time so I wanted to make sure I hadn't missed their message to pick him up. I let the front desk receptionists know that he probably wasn't ready and we hadn't received a text but we would just wait in their lobby or coffee shop until he was ready. She went back to check and brought him out. We paid and left. My dog looked blow dried and brushed but his hair still looked pretty long. I assumed it was because I had asked the groomer not to cut it too too short. On the drive home the owner of the shop calls me to let me know the receptionist had not checked with the groomer and had sent him home without having anything done. He was supposed to have glands expressed, nails and hair trimmed ect. He had only been bathed. He was also bone dry when I picked him up which can only mean he was sitting in the dryer long past when he was ready for the haircut. Clearly nobody was checking on him, especially since the groomer wasnt around when the receptionist went to get him. I didn't trust them anymore so I asked for a refund because they didn't complete the service i paid for. She offered me 10% off my next visit. I pushed and finally got a refund. Sitting in their dryer ended up giving him a flea infestation that we spent months finally fixing (and yes he was on preventatives). Later I ended up seeing multiple separate reviews saying the receptionist tried to bring them the wrong dogs at pickup several times. That's not hard to believe since there's obviously not a great process for their pickups. I would never trust them with my dog again
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May 2024 by Beth Gupta
I had to book a last minute appt this week and luckily Helen was available to take our Golden, Astor. She was new to us and she did an AMAZING job. Our dog hadn't been groomed in a while due to some medical issues so he was kind of a mess and also doesn't always feel the best so Helen knew she'd have to be gentle. When we picked Astor up, we couldn't believe what a wonderful job she'd done. I will 100% book her again in the future - she's just the best.
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May 2024 by Mayrene Cervantes
Was my first time there everyone was friendly, asked about prices before and after was the same agreed price. My Shiba Inu isn’t a fan of baths but Darcy was Amazing with my fur baby! She came out happy and can see the the difference of before and after with the de-shedding for the spring season. Would definitely come back and ask for Darcy again!
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April 2024 by Jonas Smith
Took a nice long walk here.This was Pono’s first grooming appointment…plus coffee for hoomans!Great concept, friendly service and they seemed to really love what they do!We will be back!
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April 2024 by Monica Mora
I am very happy with their services. I used Amanda H, and I really appreciate everything she did for my dog. I am definitely coming back since my dog came out happy and looking good
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April 2024 by Azul Jimsa
My mother took our 4 month female husky old puppy here for the first time after a long walk in the tennis Center near by when she picked her up she smelled the same as before and we didn't see much change she still had mud in her paws and fur I really don't think my mom's going to be coming back
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April 2024 by Cocinando con La Flaca
I took my puppy for a bath ( 4 months female husky), I am very disappointed, my first and last visit, my dog ? smell bad, I don't know they products are probably bad quality.
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March 2024 by Lauren O.
My dog is always taken care of here! Yes, it's sometimes busy to get on the schedule, but it's always worth it. The staff are super friendly at the front and always welcome my dog, and help take her back. We love Susan who grooms our dog. You can get a coffee while you wait in the coffee shop, but normally I just leave and come back when she's ready. T here's a curbside pick up option if you need as well.
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March 2024 by Carla B.
I love this place because they are fast and thorough and my doggie comes out looking fantastic!
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February 2024 by Omitola LaCoi
This was the best haircut my baby has ever had. I loved almost everything about this place. Very detailed oriented and friendly. Two things I wasn’t fond of was being charged for nail grinding when I paid for a full groom, and any tangle being considered a matting which was an additional charge.
