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August 2023 by Brian Nash
Please DO NOT rent from Penske! I rented a 16ft truck to move something to Alabama. I was given a 2019 Ford E-350 with 92k miles. I crossed the state line and my brakes started to fail, engine lights appeared and smoke billowed out from under the hood. I called Penske roadside assistance and someone was there within the hour. The water pump (held on with one screw) had failed and ate through a belt. Roadside assistance approved the repair to be done on the side of the road. I called them at 1pm and I didn't get moving again until 9pm. I sat on the side of the road for 8 hours in the heat and still had to finish my trip. I spoke with a district manager the next day and only offered me a $50 credit. It was insulting! I lost 8 hours of my life, which is only worth $50 to them!
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August 2023 by Brian N.
Please DO NOT rent from Penske! I rented a 16ft truck to move something to Alabama. I was given a 2019 Ford E-350 with 92k miles. I crossed the state line and my brakes started to fail, engine lights appeared and smoke billowed out from under the hood. I called Penske roadside assistance and someone was there within the hour. The water pump (held on with one screw) had failed and ate through a belt. Roadside assistance approved the repair to be done on the side of the road. I called them at 1pm and I didn't get moving again until 9pm. I sat on the side of the road for 8 hours in the heat and still had to finish my trip. I spoke with a district manager the next day and only offered me a $50 credit. It was insulting! I lost 8 hours of my life, which is only worth $50 to them!
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June 2023 by Jamie D.
If I could give 0 stars I would. For the love of all things good and holy, do NOT rent from Penske. Ever. We had so many issues. Driving across state lines to pick up this rental truck and they canceled the truck on us. An hour long phone and we finally secured another truck. Arrived at Home Depot to pick it up and the truck wasn't even there. Had to then drive to a subsequent Penske location to pick it up. When we returned the truck we were told we were going to be charged $10 per gallon to fill the truck back up. At Uhaul it's actually cheaper to fill up your tank with them than at an actual gas station. For your own sanity, do not ever rent a Penske truck. No true issues with Home Depot itself. Penske shafted us at every possible chance. 0/10 DO NOT RENT WITH PENSKE
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June 2022 by Jonathan Roveto
I've just been reminded why i never rent anything from home depot and Penske. As usual, one person staffs the rental desk for all home depot and Penske stuff. Took me an hour to get my truck even though there was only 2 people in line when I got here. If you need a truck and rather take 5 minutes instead of an hour, go to uhaul.
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August 2020 by Loretta Mars
Tyler was very helpful (at the Atlanta location) with assisting me with my move. Uhaul cancelled my reservation. Highly recommend!!
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October 2019 by kevin stubbs
Great truck and EXCELLENT movers from SML. reasonable rates!
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July 2018 by John Varner
I have had two very good experiences renting Penske trucks for one-way trips. Customer service was very good, and the trucks performed well. I also cut my moving costs by half because Penske, unlike some of its competitors, permit one-way uses of their vehicles. My only suggestion is that more training be provided to drivers such as myself. Not suggesting anything greater than a five minute overview of the controls and some conversation about clearances. Experienced drivers who have used 16 or 26 foot long trucks may not need this, but I found that I did, almost too late. I am preparing to rent a Penske truck for a third time, and recommend their company as renters look at all their options.
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May 2018 by William B.
Reserved a 12-foot truck 2-3 weeks in advance for. 500 mile trip. Was told AFTER we paid and were given the keys that we had been upgraded to a 16-foot truck as they were out of 12-foot trucks (despite there being 3 we could see in the parking lot). We don't feel comfortable driving such a large truck that far, but we were told that there's nothing we can do as we've already paid for it. Thanks for the heads-up. Attached a photo as to why we only needed the 12-footer.
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July 2015 by Albert Wise
We are first time customers to Penske. Worst customer service from the toll free number on several phone calls...we had a 10am reservation. The truck was ready and it took nearly ONE hour to process us out.The truck size was also wrong. Our issue explained to the area manager for 6400 Peachtree Dunwoody Atlanta, Ga 30328....she offer only $20.00. We were told the truck left CONYERS,GA after 8am and they have no control of the Atlanta "traffic". #uhaulfornowon
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October 2014 by H K
When you call the number listed it routes you to an automated message that says their operating hours are shorter than what the google listing says so I had to call HomeDepot and wait a long time to get someone on the line and to find out that they are actually opened later. Then there is only one person staffed here with each customer rental taking 10 mins.
