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July 2024 by Jordan Ross
Very dirty and rarely cleaned. Old equipment that’s very rusted that most aren’t in working order most of the time. Rarely any soap or paper towels in the locker rooms. This location is in desperate need of a renovation and new equipment.
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July 2024 by Master Builder
Spacious gym, clean, love the the location, and they have many machines. It's disappointing that all the elliptical machines have been broken for years or else 4 or 5 stars.
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July 2024 by Sarah Carter
Great staff and upbeat work out environment. Pool, sauna and hot tub too!
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July 2024 by Jim Adkins
Great job Sandy Springs, GA LA fitness center cleaning crew.
I am a long-time member and I visited the Sandy Springs, GA club this morning. I was pleasantly surprised to see how clean the club. I watched young man cleaning the bathrooms and showers and committed on what a great job he is doing. I wanted to pass along some good news and give the cleaning crew a shout out for doing a great job.
Sincerely,
Jim
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June 2024 by Tewei Kung
The pool is one of the dirtiest one out of all, there are some stains at the bottom.. and the bleach amount must be very high… my swim shorts color faded after swim and Jacuzzi once…
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June 2024 by AAKN Holding
The facility poorly managed. The manager is biased and gave me a hard time working out. The bathrooms are dirty Canne should not be managing this facility along with the other sales representative.
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June 2024 by John Russell
The men’s showers and jacuzzi are disgusting. This place needs a major cleaning and facelift. I don’t understand why management won’t address these health problems. It’s been like this for along time now.
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June 2024 by Andrew Filar
Cleanliness is the issue here. Of all these sinks, only one ever has soap. It is not refilled daily (it seems) and the sanitizer stations are often empty.
Gym itself is fine. Machines arent the newest but its affordable.
They often survey me on if the front desk was memorable. Yea, they’re great!
But refill the dang soap. 7 sinks and one soap dispenser having soap in it is just negligent.
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June 2024 by The Engineer
This location allows people to bring in loud personal speakers, work out without shoes and without shirts. Complaints of this behavior are overlooked by staff since this behavior has increased. There are a few excessively loud cliques. This place feels less safe then a year ago so consider other nearby locations.
The majority of people are polite of others. They keep a good stock of cleaning supplies and weight plate and dumbell etiquette is great. In general, it's a good place to workout but the staff just need to enforce their policies . I feel maybe this is the environment they are going for at this location.
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June 2024 by Kevin Wills
I went to this gym several years. They have a good variety of equipment, classes and facilities. The problems I had with this gym were: good gym etiquette was not encouraged or enforced, and the gym was often very warm/uncomfortable in my opinion. It's very annoying to have to clean up after someone when going to a weight bench or smith rack. Many people leave weights and equipment out and don't seem to have any consideration for others. Often times, the AC unit didn't seem to work well. I didn't utilize the added benefits (sauna, pool, basketball court, racket ball court, spin classes, boxing room etc.), so I switched to a cheaper gym with less options.
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May 2024 by Makeup and Muscles
This gym is filthy and the staff is just there to collect a check! They are not wiping down the machines…for their to be weeks of build up on the machines. The leg extension machine was broken and fixed but the pad is still broken. If the gym is going to be filthy why do I pay the once a year “maintenance $50 fee?” Please do better LA Fitness!!
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April 2024 by Cassie B
I joined LA Fitness a little over a year ago and in all honesty it has been a subpar experience. Most recently, on the last due date I was awaiting a replacement card so the lost card didn’t go through as the bank had cancelled the card for safety reasons per the usual. LA Fitness proceeded in charging a $5.00 late fee later that afternoon so I was required to spend time on the phone and in the gym to explain the situation and remove the late fee that should’ve never been charged on the date I’m contractually obligated to pay. When I found more time to do so, I reached out via e-mail to customer service and requested a elimination of an annual fee or some type of credit the the account for this experience along with other equipment. There was little to no sympathy. I will give them incremental time to address these situations but before joining this gym there are some things you may want to consider. I have visited several locations in and around the Atlanta area and this location reminds me of the Windward Parkway prior to a much needed renovation. If you proceed with signing up for a membership here please use the list below to negotiate your monthly fee, I believe no person should pay over $15/monthly for this gym. I only use cardio equipment cannot speak on weight lifting equipment.
Cardio Equipment:
(1) Elliptical 4 and 6 from center of the gym have been broken for a year and they have taken the ‘Waiting For Service’ signs down, typically on weekends when most unsuspecting individuals are touring the gym. About 8 of 12 ellipticals make a clicking noise when in use as if they are in dire need of a calibration
(2) Many of the treadmills are either broken or do not incline
(3) There is trash left on and in the cups of the the ellipticals and treadmills often and the staff seemingly has a greater interest in sitting at the front talking on their phones versus doing a spot check….and this can go on for weeks as I’ve seen the same trash on broken equipment ‘marinate’ for quite some time.
Pool:
(1) I used the pool once and there was a layer of brown slime on the bottom so decided not to use it again
(2) A patron stated she was unimpressed with the pool and I asked if it was the layer of brown at the bottom and she stated there was actually a FILM floating on top!
Sauna:
They recently redid the sauna and used pine wood, it gets VERY hot, and according to another patron who’s a contractor will eventually start to release toxic fumes. I often have red marks when using and fear it likely has a potential to cause burns
Locker Room:
(1) About 3/4 of the sinks in the locker room are not working…the water doesn’t even turn on
(2) Half the time I’ve noticed they will fill the nonworking sinks with soap and the working sinks will be empty of soap so you’re forced to use two different sinks to wash your hands
(3) There are no weight scales in the locker room here, I believe there was one in the male locker room and not one in the female locker room because when they collected the equipment to send back two appeared. According the customer service a new scale has been ordered but it would be nice to have equal treatment of weigh scales in the locker rooms for privacy.
At other locations, i.e. Marietta, I’ve seen someone visit weekly and clean individual equipment but have only seen this 3 times at this location. The Roswell Rd location takes the cake for broken equipment now that they’ve renovated the Alpharetta/Windward Way location. It does not make sense to me why they have not renovated this location and continue to operate with a subpar facility.
I will add to this list as needed, I wish customer service would have worked with me but unfortunately I don’t get paid to report the nuances staff should in all honesty be reporting to begin with. Hopefully this helps at least one person to make a decision on whether or not the gamble is worth t
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April 2024 by Jodi C.
I cannot believe the turnaround this location has made in it cleanliness. I am truly amazed every time I get on one of the treadmill machines, regardless of day or time that I come in here. thank you for doing such an incredible job in making my home LA fitness club something I can be proud of!
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March 2024 by Jaila Williams
This place was great
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March 2024 by Chantel Ari
Shanita’s Zumba class is the reason that I keep my membership here and the reason why I am rating it 5 stars: She is one of the best Zumba instructors I have ever seen. I frequent the locations where she has her classes. She is not only dedicated to her craft, she provides a positive and uplifting environment for anyone who crosses path with her. I am grateful to have found such a great instructor as she is a gem! As far as the workout equipment in the gym, it is outdated and the gym is too packed for my liking. The machines look like they need to be cleaned/updated. I prefer to workout at my home gym and keep my membership because of Zumba.
