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February 2024 by Doug Farmer
This Kroger and especially it's gas pump sucks...Update as of 6/1/23 ......Still terrible ...pump wouldn't let me use over $5 and all it's pumps were slow...cones on two...get your act together mannnnn if this place wasn't so convenient I would never step foot here... Hell the produce is just as bad as it's pumps...
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January 2024 by Soundwavesghost “Soundwavesghost”
Great store and often quick lines and personable employees.
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January 2024 by Susan Goins
Items were missing from my pickup order and I did not get any text notifications to review substitutes. I was charged for the items and they show on my final receipt but I did not receive them. A lighter, cucumber and green beans.Customer service has been unresponsive, sending me a message thanking me for my comments. Where is my refund?
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January 2024 by Patterson Lundquist
What was once a great Kroger has become a dump.Reading positive reviews on this Kroger is the best entertainment ever. Either they are fake reviews, or the people giving this Kroger positive reviews have the lowest standards on earth.1. Parking is beyond horrible. Because this Kroger shares a parking lot with easily 20 other stores there is NEVER any convenient parking available during the daytime. Especially since they have added easily 10 new handicapped spaces on top of the ones that were previously available.2. Produce is usually rotten or molded. EVERY. SINGLE. TIME. I visit this Kroger the grapes have bags that are molding/rotten. Greens in bags are wilted/yellowed and their fruits are either out of stock or bruised so bad they aren't worth buying.3. Deli/self-serve area is a joke. Typical wait time for anything at the deli is well over 10 min. Not because it's always busy, but because the Deli/bakery staff is far too busy talking to each other instead of working.4. Bakery is a joke. 9 times out of 10 they don't even know what you're saying to them. I asked about a type of bread they carried and had to repeat myself FIVE times before the woman (who looked like I had grown a third eye) finally turned and got someone else. When I asked them the exact same question they went in the back and got the bread I wanted out of the freezer.5. Natural/organic foods is a MESS. Their bulk food bins are always empty/out of stock. Almond and Peanut butter grinders are always empty/out of nuts. They recently scattered the organic/natural foods all over the store and put all the craft beer in that area. In the process they moved an entire aisle and revealed the FILTH on the floor under that aisle.6. Milk is often out of date or out of stock. NEVER buy the discounted milk, it is discounted because it will expire within 24-48 hours of purchase. Always check the dates, smell the milk before drinking. The stock crew is TERRIBLE about letting milk sit before getting it in the cooler. The dairy section is FULL... of out-dated stock. Purchased Oui Yogurt only to get home and discover that 5 of the small jars were expired by 5 months! Eggs are often oozing out of the cartons from being smashed on top of one another.7. Check-out lanes are pathetic. They recently removed about 5 lanes next to the Starbucks booth and put in more self-check out. This makes roughly 20 self-check out lanes and less than 10 regular registers which usually only have one or two cashiers on duty. Most of the time the self-check out is jammed up because one or two of the systems are down.8. Gas Station is messy. The paper-towel dispensers and hand sanitizers are always empty. Receipt printers are almost always empty, if you want a receipt you have to get the clerk to print one. Air pump/hose is ALWAYS broken. On any given day the air hose is running but has no pressure and gauge is broken (6lbs of air in a flat tire read 50lbs of pressure on broken gauge). Management NEVER keeps the air pump working and it is the ONLY FREE air pump in Sandy Springs.9. Shopping carts are almost always stacked up in parking lot and not in the store. Grab one if you see it in the parking lot. Hand sanitizer in the entrance is always empty/out.10. Customer service always seems to be put-off, annoyed or otherwise disinterested in helping. Walked in and there were easily 20 people in line, all looking like they had been there for a long time.11. Starbucks is priced higher than a regular location and the drinks are made poorly. The guys who work there spend more time using their phones than actually paying attention.At the end of the day the only reason this Kroger is still open is because it's the closest one in 3 miles, which in Sandy Springs traffic can take over half an hour. This review isn't even considering the staff, which typically is rude, dismissive, annoyed or otherwise put-off by having to do anything besides the minimum.UPDATE: 2024, nothing better about this location. In fact it's only gotten worse.
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January 2024 by Anne B
Good place to shop. Not as many discounted items as some other Krogers I've visited though.
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January 2024 by Austin Seippel
Absolutely terrible customer service. The self checkout employees are entirely complacent and will stare at you without helping when you need it most. They will raise their voice at you and provide a very negative and aggressive attitude if you overcomplicate anything and make their job slightly more difficult.
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January 2024 by Christina Furbert
Love the variety of food!
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January 2024 by C B
This Kroger is nice, employees are helpful, prices a little higher than other areas second to the location.However I do not recommend the pickup service bc they sneak fees in an offer false coupons. I’ve tried to use a pickup coupon on two occasions and they magically found a way to remove the coupon from the order *and* sneak in pickup fees after advertising free pickup. Unfortunately will not be using this service anymore and highly recommend customers to avoid the disappointment.
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December 2023 by Alejandro Balboa
They never open on time as the opening time is 6:00am and many times I have waited up to half an hour and they are not ready
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December 2023 by Jasmine Powell
I come to this Kroger all the time, and today as I was walking into Kroger a crazy man in his car honked at me at the crosswalk rushing… RICHARD was leaf blowing and paused as people walked across. He witnessed this rudeness and told me man in the car to watch for pedestrians. He didn’t have to say anything to this crazy car man but he did out of the kindness of his heart. So big thanks to RICHARD who helps with leaf blowing and carts outside. He deserves employee of the year! Thanks Richard (: this will be a core memory of good people in the world.
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December 2023 by Cedric Everson
I actually spoke to and interacted with a honest to goodness for real manager this evening at the Sandy Springs Kroger's, on Sandy Springs Circle. His name is Ali, and he made feel like I mattered. Right off the bat he made me feel like he understood what I was saying and actually heard it as well. When it's all, said and done we all really just want to be heard and understood. Great job Ali
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November 2023 by Muca Flame
Refund never went back on my card like it usually does. Customer associates were unable to help me even with store credit thanks to my money vanishing
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November 2023 by connie williams
I just left the Sandy Springs Circle Kroger and this is exactly what is wrong with customer service! I went in for Children’s Tylenol, Children’s Motrin and Kids DayQuil. (All pharmacy items) I also had 2 PRIME drinks and one Gatorade. 6 items total. When I walked into the store, the self checkout was packed so I asked the pharmacy if they could check me out. They said NO!There was no one in line and no one waiting…. But they said anymore than 5 items and they weren’t allowed to check people out.I said, “ I have a 10 year old at home with a fever of 102.5” and walked out.People are just terrible at their jobs, they don’t care and there is no customer service. (Is Kroger so corporate that they weren’t able to make a decision to ring up one extra item? Was someone watching and they were going to lose their job???I’ll never use that Kroger pharmacy again… ‘Back to Fountain Oaks Kroger. They actually care.
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November 2023 by Antonia Burroughs
Good store
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September 2023 by Rebecca Bell
I want to shout out Moses from the management team...I was checking out next to another customer who was having some sort of problem with a coupon or store credit today. They were clearly afflicted with the idea that anyone with a name tag or uniform is by default a complete idiot; this customer was testing MY patience from five feet away. But Moses was handling it like a customer service pro!! Your patience and understanding is legendary sir. Your customer friend may not have appreciated your skill but I sure did.