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July 2023 by Marco J.
For Hot Wheel collectors, I have to give huge props to this Kroger. I was entrenched in the Hot Wheels bin trying to find what I'm looking for and the manager, Mohammed, walks up to me and says, "Quite a pile you have there." Then shows me a section of Hot Wheels exclusives that had team trailers and speed machines which I had to limit myself to. If anyone from this Kroger reads this, then keep up the Hot Wheels and the amazing managers.
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February 2023 by Kevin M.
Disgusting, dirty and can't find one employee that seems to want to be at work. Produce is often rotten and not fresh at all. Bag salad lettuce is always pink never fresh. Always have to self checkout and the final straw for me was when they closed the customer service desk. No money orders, no lotto, no help at all. I'll be a Publix shopper from now on!!!
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December 2022 by Tiffany B.
Store needs a complete overhaul. Doesn't meet the needs of the area or caliber of Sandy Springs They have so many missed opportunities to be better you have to wonder if corporate even pays attention. They don't even have Apple Pay or coffee!!! No decent bakery.
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December 2022 by Gary S.
This store continues to have horrible customer service. One cashier open and long lines. No response to request to open another cashier. This isn't a labor shortage issue--no wait and great customer service at Publix, where I will do most of my shopping in the future.
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November 2022 by Pete E.
The last time I was here the service was horrible and low and behold today it is worse. No one to help at deli and the register line is 20 people deep with the self register closed off. I do not know who is managing this place but I would guess they lost their manager and searching for one because it is crystal clear that no one is managing this place.
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November 2022 by Maggie L.
One of my favorite Krogers! They usually have a pretty stellar stock if you know the best times to go, and the gas is relatively cheap especially with the points you get from groceries.
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June 2022 by Damian B.
Customer service seems to get worse every time I shop at this location.... Telling a customer you'll "get to it in an hour or so" is not an acceptable answer when shopping for groceries.
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May 2022 by Gary P.
Awful customer service. Routine delays filling prescriptions. Last straw was today: Called to see if I had a prescription ready. "No" was the one word response. I asked if I had a refill on file. "Yes" was the one word response. I asked, when could you fill it? "Maybe Thursday" was the 2 word response. I asked, are you out or it? or just too busy? or maybe I should move it to another pharmacy? "Yes, you should move it to another pharmacy if you think we are incompetent." She then hung-up. Amazing that they don't think they should explain why it takes 4 days to fill a prescription.
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March 2022 by Mari O.
Think twice about using this venue. On a recent Friday, I went out of my way, at rush hour to buy shrimp on sale. Wrong decision. Arrived to find out that the entire meat dept and fresh fish was down. No service. Their equipment , the weight scale was broken. Three men were pouring over the scales, apparently sharing their non knowledge. Tonight I went to their customer service department at 7:45 to return an item, closed early, no reason!! This store is routinely understaffed and poorly managed. The manager, whose I have met, I believe needs retraining or replacing.
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November 2021 by Kevin C.
I like this Kroger store. It's big, mostly well stocked and clean. Because it's big, This Kroger shares its free parking lot with all of the other businesses in the same shopping center, and it can get very busy to the point that customers have to park closer to the far end of the parking lot and must walk almost the whole length of the parking lot. One of the reasons why I don't shop here as often as I'd like is that I've come here a few times shopping for produce and found that many of the fruits and vegetables were picked over so much that the remaining bananas were bruised, the onions had mushy parts and the apples had soft parts. I guess that comes with the fact that this is a very busy Kroger. In my opinion, Kroger stores are less expensive than Publix, but overall quality of items at Kroger stores are also lower, but, just like everything else, you just have to be aware of the prices of items that you buy. Kroger stores sell Kroger brands of items; sometimes they're just as good as other name brands, and sometimes they're not. Customers can get a Kroger Plus Shopper's Card from customer service. With this card, customers can get sale prices on items while also earning gas points that they can apply at Kroger gas stations to decrease their gas prices. Not all Krogers have gas stations; this Kroger does have one.
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September 2021 by Travel_Photography
Excellent products at reasonable price. They have good variety of products. Most of the bakery products here are priced less compared to other supermarkets.
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August 2021 by Ciara B.
This Kroger stays well stocked for the most part. They have more of a selection than other competitors in the area. Also, it's a very clean store. I've yet to see messes or products in disarray. The staff that works in dedicated departments within the store are a lot more friendly than the front of house staff. By far. Department staff is friendly and really helpful. Front of house staff make it seem like it's an annoyance to help you. I've been burned twice buying apples from this store when I buy them in a bag. After looking over a bag, I'll get home and over half the apples will be rotten. I've learned that the staff will place apples in the bag so that you can't see where it's bruised or going rotten; that is low for Kroger to do. I recommend buying fruits solo and making your own bag instead of buying a remade bag.
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July 2021 by Haron K.
Damnit Kroger!! Trader Joe's is my grocery store of choice, but I still do Kroger pretty regularly otherwise. I have love for Kroger and have shopped at Kroger and it's Brother/Sister iterations from here, to New Mexico, to Ohio. Now with that being said...All over Metro Atlanta, it's the same thing...Who is buying all these DAMN unsalted peanuts that are ALWAYS left on the shelf, while the lightly salted and salted peanuts are CONSTANTLY sold out!?!? Furthermore, what geniuses that are doing the ordering can't see or don't care, that this is the reality in Kroger stores all over the metro area!? Cut it out Kroger and get LESS "unsalted" peanuts and more of what the people CLEARLY want. Geez!!
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May 2021 by Bethany B.
I recently moved to Sandy Springs so this is my new Kroger. It is usually overcrowded and a struggle to make it through the aisles without getting mad dogged or dodging a million other carts. I have tried to go at less busy times, like late evening, and that has helped me avoid a lot of frustration. There is a security woman there who takes her job very seriously. If something in your cart sets off the alarm on your way out the door, be careful! She will be right there and checking your receipt promptly. The pharmacy is great. Pharmacists are fast, efficient and helpful.
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May 2021 by Joshua C.
This review is for their Gas Pumps. Their website states the Gas Pumps are open at 05:00 hours. There has been numerous times where I arrive at 05:05-05:10 and they aren't open. Not sure if the person who is suppose to be working the pumps is running late but this is no excuse to NOT have the gas pumps open when they are suppose to be open. Please address this issue Kroger. Everyone can relate how upsetting it is when you make an appointment somewhere for a certain time and when you arrive they say they aren't ready..!! Extremely frustrating..
