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December 2024 by Ravyn
The receptionist today was unprofessional and unwelcoming. As a potential client, I found her passive, dismissive, and unhelpful, which left me with a negative impression and made me reconsider using this company.
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December 2023 by Seth Eisenberg
They fail to submit the documents correctly that you fill out at their branch. After 15+yrs with Schwab I'm going to leave for someone who I can trust to do basic paperwork.
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December 2023 by Shaun Curran
Horrible customer service. Was on hold for an hour and half with Jacob and Andrew who have no knowledge of what they’re doing. Charles Schwab is a joke. Use with caution
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December 2023 by B Gugig
Friendly and helpful investment services.
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April 2023 by Sean Sean
I can see their office from my apartment. I hand deliver cards to them because one nite I could see the cleaning lady in their conference room vacuuming... So .. I started flickering my lights. Honey, she stopped and flickered her lights. And then I started doing jumping jacks. Then she did it also.And I live above a dance studio. LOL
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April 2023 by Art Patten
Jennifer Spriggs was welcoming and extremely helpful.
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February 2023 by Tim Ayres
Consistently knowledable, helpful & efficient!Thanks!
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June 2022 by Sagar Pujari
Always closed!!!
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May 2022 by Mandy Smallwood
Made it impossible to do what I needed to do, despite legal paperwork, repeated office visits and phone calls. No one seems to care.
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May 2022 by Cece Nan Walker
Wouldn't go back if paid to do so.
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May 2021 by Marianne Etheridge
Disappointing! Schwab bought T D Ameritrade a good while ago - over a year, anyway. I was told via phone by T D Ameritrade that I could go to a Schwab office and make a time sensitive deposit. Arrived at the Schwab office and was told they do not accept deposits for TDA accounts. HUH?
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May 2021 by Thomas Liu
How are you going to schedule an appointment for me and not have a single person there?
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June 2020 by Zamir Chowdhury
One of the best brokerages and bank that's I've ever banked with. If y'all don't already have an account with them. You should absolutely make one.
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June 2019 by Laura Fraire
Beyond satisfied with the service I received here! Went in with some questions about my account and unsure about a few things. Tinisha Smith was so friendly and knowledgeable it made the experience so easy for me! Thank you so much! Keep up the great work!
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June 2018 by Eric
I have never been to a financial institution so upset about being next to a Starbucks.During a morning rush of people to the Starbucks next door, there was very limited parking. Having circled the lot a few times, I noticed people were parking outside of the building, and decided to do the same. As I parked, an employee told me that after 8:30am (of which it was just before that time) the parking lot is for Charles Schwab customers.I had agreed to move my car, without a fuss, only to be then thanked by a flurry of rude gestures and cursing from the said employee. I had asked why she was being insulting, but she continued into the store. A fellow employee was setting up a sign and justified her actions by saying they have issues with Starbucks customers parking, making it hard for their customers to get in.I do sympathize with the parking situation, but if I gladly am willing to comply and move my car to wait for a spot to open up at Starbucks, then I feel that they should have been more customer service friendly, rather than terribly insulting. Also, the woman had no idea if I had an account at the bank, which adds insult to injury. If they treat random people who comply with their non-legal binding requests for parking lot etiquette with such disrespect, then I can only imagine dealing with them in a legal binding contract for financial services.
