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January 2024 by Katie Hendon
I have been to this store twice. Each time, there has only been one person working, and they have been with a customer. I understand they are busy, so I am not expecting immediate service. However, each time I have gone, the associate will not acknowledge me, will not say “thanks for coming in! Please give me a minute, and I’d be happy to help”, etc etc. It’s insane! Mind you, the first time, I also actually had an appt. I just needed to trade in my old iPhone, which I have already erased and is ready to go. I simply need the return receipt. I would appreciate some sort of service, but I would rather go to another store that’s further from my house, as it would probably take me less time. Would not recommend coming here.
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January 2024 by Kristen Schettino
We went to this store twice during store hours. Doors were locked and lights off. Scheduled an online appointment thinking that might help, but showed up and store was closed. Find another AT&T store that is reliable!
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January 2024 by Aidan Schettino
My family and I came to this AT&T store last night at around 6:00 and the store was closed, despite the sign saying they close at 8:00 PM. Then we came back at 10 in the morning and the store did not open, even though the sign says they open at 10 AM. This was very frustrating as there was no sign or information anywhere as to why the store was not open during its posted business hours.
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January 2024 by Judith Morny
Been waiting outside for almost 2 hours (4:40pm - 6:24pm) for a pick up order. The store hasn’t been reopened. I don’t recommend anyone ever waste their time visiting this store.
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December 2023 by Kevin Ford
been here since 9:50 am - ATT sign says store at 4600 roswell road opens at 10 am- as of 10:15 am store is dark, empty and locked - ATT do better !
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December 2023 by Sara Van Zyverden
We went to this Roswell Road location to have some questions answered about my current plan with AT&T and to trade in my iPhone 12 mini for a new 15. I believe the person who helped us was named either Lauren or Laura. (I’m terrible at remembering names so if that wasn’t her name I’m sorry!) She was an absolute delight and assisted us with everything we needed help with. Working with her made our experience at this AT&T location so nice. She answered all of our questions and helped me understand the differences between the plans and payment options for my new phone. She deserves the highest of praise. If she were my employee I would give her some sort of reward or bonus because she really took care of us as customers and knew how to answer all of our questions. Her customer service was fantastic. 10/10 stars for her specifically! I’ve been frustrated with AT&T in the past and have considered switching providers, but working with her made me feel so valued that for the first time I feel proud to be an AT&T customer.
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September 2023 by Martha W
EXCELLENT staff!! I went Friday afternoon and Yosin and Christina worked beyond their shift hours to deliver successful results and an amazing customer experience. They were energetic, friendly, and solutions oriented!! I cannot recommend this team enough!
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September 2023 by Keith Meyers
The store manager, Michael, was the most patient, professional person. He helped me set up my Samsung watch for my son after i failed to do it on my own. At the same time he was assisting his staff as they helped other customers while not making me feel like I was taking up too much of his time. He is an asset to AT&T and I will definitely remmend everyone I know to use AT&T and buy from this location.
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May 2023 by George Webber
Valentino was a godsend. I literally just ported over from Sprint but some of my apps were unsuccessful.Valentino spent 2 1/2 hours getting my WhatsApp and SoundCloud up and running. I'm very satisfied and pleased that I made the switch. Great job Valentino!!!
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May 2023 by R VZ
Now that I’ve met Valentino, this will be my AT&T store from now on. I was having trouble unlocking my phone so I could use it in Europe and Valentino helped me get it done. Thank you Valentino.
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April 2023 by Hanna Rachel
Christina helped us out and she was quite literally incredible. She was super informative and sweet. Very patient and kind. She got us the best deal and went above and beyond to make sure we were all set before we left!
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April 2023 by S Ga
Michael, Valentino and Autumn are professional, knowledgeable and extremely kind. They helped me navigate some tough issues.They are a credit to ATT and customers like me. Forget the others, go to this store.I do hope their managers read this. Pay them well!!!!!
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March 2023 by Michell R.
Great help, I was locked out of my phone and I walked in and asked for help. At first the Young lady said that they couldn't unlock my phone because they have to do it from customer service. I told her I called them and they couldn't help me. She asked for my phone and she asked me a few questions. 10 minutes later my phone was unlock. Unbelievable so happy great service.
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March 2023 by MD 2020
Really good service from the Autumn! Helped me get a new phone and talked me into a bunch of accessories (didn't want to spend the money on them but I admit, I do like what I bought 3 days later). I can recommend this AT&T.
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March 2023 by Molly Tyler
Michael was very knowledgeable and gave me and my husband the help that I needed. He asked questions and found a discount that gave us 25% off so we were very happy with that. Great location!.
